Safety Complaint - PLEASE file a safety complaint using the link provided. FORD needs to recognize this problem and be responsible for correcting it. The more complaints that are filed, the better chance the NHTSA will look into and hold FORD accountable.
NHTSA Investigating Ford Escape, Mercury Mariner For Shattering Glass - The National Highway Traffic Safety Administration (NHTSA) is investigating the 2010-11 Ford Escape and Mercury Mariner for a rear window that could randomly shatter. To date, the agency has received 18 complaints regarding the shattering glass. According to the various reports, the problem can occur both when the tailgate is open and closed.
This window was perfectly fine the night before, and when I woke up and needed something from the car the next day. I go outside and I see a million tiny pieces of glass shattered all over the driveway and inside the vehicle....
Ford really needs to fix this issue, not everyone has time or money lying around to be fixing this issue
Rear windshield shattered for no reason whatsoever. I was loading some items in the back and when I closed the liftgate the window shattered. The car had been sitting in the driveway all day in relatively cold weather (low 30s.)
This is the worst vehicle I have ever owned. Non stop problems, even though dealership prided themselves on the fact that an employee leased it and took "spectacular" care of it. Bought it used, Ford employee leased it, only previous owner. This particular problem most recently was the rear window shattering and almost defacing my husband. If he hadn't moved to the side glass would be everywhere in his face. His finger was cut, and thankfully that was the only injury. In researching this, it is an ongoing problem that Ford is not doing anything about. I've even seen articles where there is a 'secret warranty' for this issue that dealerships can access. I don't know if its a real thing, but it should be available. This is shameful.
We were going to a family holiday supper. I had loaded the last of the stuff in the back of the SUV and proceeded to close my back door. As the door closed the window exploded. Luckily I had my head down so I did not get any glass in my face. There was glass everywhere. It was in all the bags.
I took it to Ford on the Monday. They fixed the glass through MPI and also had to replace the wiper motor which had been damaged in the explosion. I had to make a claim with MPI. WHY??? I did nothing wrong. FORD should stand behind their product. I am not the first this has happened to.
- Brenda H.,
Winnipeg, MB, Canada
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Just went to close the back hatch of my 2010 Escape and the glass exploded. Looks like a common problem. Haven't checked with Ford yet to see if it is covered.
I had just finished unloading groceries from my 2010 Ford Escape, closed the lift gate and the rear window exploded all over me. The shards of glass hit my face and were everywhere! Ford needs to acknowledge there is a problem with these vehicles! I can only thank god I wasn,t holding my 11 month old grand son at the time.
I just dropped my daughter off at college. It was winter, 20 degrees outside. I shut the back hatch and the glass literally exploded all over!! Lets just say....it was a really nice hour and a half ride home on interstate 80! Insurance covered the cost and Ford didn't seem bothered by the fact that their window exploded.
I was loading up the car after a long day of baseball, family, and fun. It was 11:30 at night and the kids were ready to sleep. After loading up, I shut the back door and the glass shattered. The kids were scared and crying and we had to figure out a way to secure the hole in the car just so we could get home and get to bed. It is infuriating to find out this has been an issue and Ford still has yet to do anything about it. I feel let down and will not buy Ford after the problems I have had with this vehicle.
This happened in the parking lot of the Winter Park, CO ski resort around noon as I was closing the rear lift gate. We drove off the mountain and dropped the car off at Lakewood Fordland to have the window repaired. I told the service rep that on the drive back we had plenty of time to do online research and discovered that this was a known problem. The service rep demonstrated no curiosity or bewilderment about the occurrence and reacted to my complaint as if there was no such thing as the Internet or the ability to research such matters online. FMC provided no relief for the repair.
Yup, it happened to me three days ago. I shut the tailgate, and a moment later the rear window exploded without any reason. I didn't get injured, fortunately, just surprised. I think more of it went into my car than onto the ground. I was glad that I had three witnesses see how crazy it was, because it just completely exploded without any provocation whatsoever. The temperature was in the 40's, and there was no stress of any kind on the window at the moment.
I noticed that others have reported an intermittent leak in the rear window beforehand; I experienced this as well. I never could find where it was coming from; the seal around the window was always dry whenever I'd find the back carpet wet.
I've been quoted a $500 repair bill. At this point, Ford does not have a recall. But I did call Ford Customer Service at (800) 392-3673 to (calmly) lodge my complaint. Hopefully if enough people do this, they will realize that there is a systematic problem and will issue a recall. I really love my Escape in all other ways; it looks like this one issue, though, is pretty severe and potentially dangerous.
Surprised to find several complaints about this issue and no resolution. Glass flew everywhere, luckily myself and my son were not hurt physically, but the pain we felt is financial as I forked over $380 to fix the window, in the winter..
I was getting belongings out of the back of my Ford Escape and a friend shut the car door normally when out of nowhere the entire back window EXPLODED. There was absolutely no reason this should have happened. The car door was closed in a normal fashion (and even if it was slammed shut that should not occur). The entire back window exploded and shot glass all over the ground, the people surrounding my car, and the inside of the vehicle. It was shocking and it is very inconvenient to have to have the entire back windshield replaced (windshield wiper and all) because of a manufacturer error. The most frustrating part of the whole ordeal is that Ford claims no responsibility in all of this and it is up to me to replace the window.
The weather has not been cold or hot for that matter. All we did was shut the tailgate and the glass shattered. At the airport no less. Nothing hit it, just hundreds of little pieces of glass everywhere!
Opened and shut the rear gate on my 2010 Ford Escape this evening after work and the rear gate glass shattered. Glass everywhere inside and outside the car. Temp was 14 degrees F. I see there was an investigation into this issue over a year ago but no recall was issued. Looks like I was one of the lucky few to get a weak rear window. Joy.
Sunday, April 28, 2013, I just loaded shopping bins in the back and closed the door when a minute later the rear window exploded sending glass flying everywhere. Good thing I was on the side going towards the drivers door. The glass was everywhere. The explosion threw the glass about 6 feet in some places. I was shocked. Will be contacting my dealer tomorrow and hope to contact Ford to lay a formal compliant.
A D V E R T I S E M E N T S
This window was perfectly fine the night before, and when I woke up and needed something from the car the next day. I go outside and I see a million tiny pieces of glass shattered all over the driveway and inside the vehicle....
Ford really needs to fix this issue, not everyone has time or money lying around to be fixing this issue
- Karina C., Laredo, US