This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 8/17/2023 My daughter was on the highway and said she was having a problem after hitting a pothole. I told her to return home. Subframe Broke after hitting a second minor pothole on a side road close to my home. Passenger side tire (fell off?) was turned 90 degrees under the wheel well while the driver side tire was still pointing straight forward. About a 60 foot skid mark dragging the passenger tire at a 90 degree angle until she could pull the vehicle over. If this happened on the highway, I fear the worst would have happened to my daughter. Also, I see that the rear frame is rotted on both sides near the rear shocks.
Brand new 2010 Ford Escape exhibits harsh, unilateral "clunk" on passenger side while traveling over bumps and dips as if rebound action of shock is failing. This clunk occurs at posted speed limits and may cause a loss of control at higher speeds or more severe bumps or potholes. The local Ford dealer test drove with me and they were initially alarmed, but after driving other Escapes, the same clunk occurs and I was told this is a normal operating characteristic. This is my 2nd Escape and my 2006 does not exhibit this clunk, nor do any other of my vehicles.
- Dana Point, CA, USA
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- Douglas, MA, USA