This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Ford Escape. The contact stated while driving at approximately 15 MPH and making a right turn, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. Additionally, on several occasions, the vehicle failed to immediately start. The contact replaced the ignition switch, battery, starter, and alternator; however, the failure persisted. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 150,000.
While driving to work to my 911 work center, my car started beeping soon as I turned into the parking lot. My steering wheel was INCREDIBLY tight so thankfully I was already in the parking lot and was able to get to a parking spot. I looked down and my dash said "Power Steering Assist Fault" I looked everything up and there is a recall for this from 2008-2011 models I believe but my VIN isn't under that coverage
It says my car is not under the recall for the power steering assit failure but my car is doing exactly what the recall is for there is no power steering and has a message that let's us know power steering assist failure
- Livingston, IL, USA
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The contact owns a 2010 Ford Escape. The contact stated while the vehicle was parked, the steering wheel did not function as intended. The vehicle was towed to the dealer where it was diagnosed with a failed steering torque sensor. The contact was advised that the steering torque sensor needed to be replaced. The vehicle was repaired. The contact was informed of an unknown recall however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was unknown.
The contact owns a 2010 Ford Escape. The contact stated while driving at various speeds, the power steering assist failed intermittently to operate as needed. There was no warning light illuminated. The contact stated that excessive force was needed to steer the vehicle due to the failure. The vehicle was taken to a dealer for diagnostic testing. The contact was informed that the steering column needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 113,000.
I was driving straight went to turn and I heard a click and my steering wheel locked up completely. I heard two clicks that followed and the steering wheel released. This occurred 4 times on my attempt to get home.
The contact's sister owns a 2010 Ford Escape. While the contact's sister was making a left turn at a stop light, the power steering assist failed with the "Steering Assist Fault Service Required" message displayed on the instrument panel. The contact's sister used excessive force to steer the vehicle off to the shoulder of the road and later managed to drive the vehicle to an independent mechanic. The independent mechanic diagnosed the vehicle with a defective steering column and the contact's sister was informed that the steering column needed to be replaced by a dealer. The dealer was notified of the failure and informed the contact's sister that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and the contact's sister was informed that the vehicle was previously repaired under the recall. The vehicle was not repaired. The failure mileage was approximately 114,000.
The contact owns a 2010 Ford Escape. The contact stated that while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist and ABS warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering column. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V284000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 114,000.
My Spouse was lawfully driving at highway speed when the power steering suddenly quit working. This caused an abrupt slowing to a safe stop at the roadside without any steering assist. My spouse was unable to safely continue driving due to inability to operate the steering. My chief concern is under other circumstances this steering failure could have caused a serious accident involving other drivers, maybe even death.The vehicle continues to be inoperable due to the power steering failure.
The contact owns a 2010 Ford Escape. The contact stated that while driving at an undisclosed speed, the steering wheel seized, and the power steering assist fault warning light illuminated. The contact stated that the vehicle was difficult to steer. The vehicle was safely driven to the residence. The vehicle was towed to an independent mechanic where it was diagnosed with a failed torque sensor and faulty wires and connectors. The contact was informed that the torque sensor and the wires and connectors needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
The contact owns a 2010 Ford Escape. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal clicking sound coming from the steering wheel, after which the contact became aware that the electric power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering assist fault warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the electric power steering assist control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V284000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2010 Ford Escape. The contact stated that while driving at an undisclosed speed, the power steering assist fault warning light illuminated. The contact stated that the power steering was inoperable, and the vehicle was difficult to steer. The vehicle was driven to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 88,000.
The contact owns a 2010 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, with the steering wheel requiring increased effort to maneuver the vehicle. The driver was able to pull to the shoulder of the roadway, and upon restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steering column. The vehicle was not repaired. The vehicle was then taken to the dealer, who was unable to confirm the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V284000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 120,000.
The Power steering control module failed on my Ford Escape 2010. I went to a Ford dealer in Lawton Oklahoma and quoted my for $3,000 to get it fixed. They said that the did not have the parts and did not have a date when the parts would come in since many people had the same issue and are waiting in the parts. This is a safety issue because the steering wheel gets stiff and can cause an accident when driving.
The contact owns a 2010 Ford Escape. The contact stated while driving at undisclosed speeds and making a turn, the steering wheel was making an abnormal clicking sound. The steering wheel was unsteady and wobbling. There was an unknown warning light illuminated. The vehicle was taken to an independent mechanic, who referred the contact to the local dealer. The vehicle was taken to another independent mechanic, who stated that the failure was due to an electrical issue. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The contact stated that the failure was related to NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately 140,000.
A D V E R T I S E M E N T S
- Cochran, GA, USA