This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This vechical is being financed through central auto sales of hot springs, Arkansas. This vechical has serious issues, I contacted central auto about my car not functioning properly. It kept stalling on freeway that I was barely missed by a diesal truck hitting me. I told them it was the throttle body control power train that's keep stalling. They picked the car up kept it for 2days didn't fix it but wanted to charge me $344 for repairs that wasn't done. Got car back in same position and it stalled again on me in middle of freeway almost causing a crash. I had to buy my part and had someone to put the throttle body on. Now it's the steering wheel it won't turn properly it's so hard to turn like it's lock cause it make a clicking sound before it completely lock. I contacted the dealership and told them what the problem was and they sent me a text told me to do whatever I want. This vechical is a hazard to drive. But they want $210 car note payment for a non functioning car. I asked could I trade it back in to them got no reply only about a car payment which I never missed a payment. And it also rains in the car you can here the water in the doors and the floor be soaked.
The contact owns a 2010 Ford Escape. The contact stated that while driving 20 to 25 mph, the steering wheel ceased and became difficult to turn. The power steering assist warning light was illuminated. The contact coasted to the side of the road and restarted the vehicle however, the failure recurred. The contact was able to drive the vehicle to his residence. The contact called crown Ford Inc, (420 merrick rd, lynbrook, NY 11563, (516) 599-0600) to inform the dealer of the failure. The contact was informed that the VIN was not under recall. The contact was informed to schedule an appointment. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.
While making a turn, the electrical steering assist disengaged for a few seconds and a beeping alarm sounded three times. This happened to me on another occasion. After the second time I got the car back home and parked it until I could determine what the problem is. Found the same happenings on the NHTSA website. There was a recall on this problem and my Escape was one of the recall vins. In 2014, I took it to Ford dealership and they did whatever was required at that time. I never had an issue before the recall, and they apparently did the replacement to keep the electrical assist from disengaging. From my understanding, they extended the warranty 10 years or 150,000 miles. My Escape is at 191,000 miles currently. Ford service says they cannot fix it without me covering the cost, and if another recall is issued, Ford may reimburse me. I believe another recall should be required as vehicles today are driven more miles that 150K. It is dangerous when the steering assist disengages as no power steering is available. The steering wheel is almost impossible to turn when the assist goes out. Fortunately, I did not hit anything as the steering assist reengaged while still in my turn. If it had not reengaged at that exact time, no doubt in my mind that I would have hit the vehicle in the other lane. I was on a highway at the time it first happened and the second time it occurred I was turning into someone's driveway.
My power steering broke down and my power steering assist light came on.I called Ford about it and they told me the power steering was repaired back in 2014 due to a recall.they told me that they are not responsible for the repair even they repaired it once. So is Ford responsible to repair it again because it was recalled once before. Thanks...
On October 19, 2020 my grandchildren and I where traveling back home from san diego, ca to Georgia and as we where driving on hwy 20 in Texas, I hit a bump the car became very difficult to steer. I slowly drove the car to kilgore, Texas took the care to automotive super center 1505 us hwy 259 North business kilgore, tx 75663. Chandler gordy said he would check it out and call me. Chandler called me and gave me the report (see attached report). Chandler stated that to fix that unit it cost over $2,000 it is very expensive I couldn't afford to have it done. I asked him what he could do so that we could get back home he said he would try and reset the sensor. Chandler reset it & we had to be careful because it might go out again and to be very careful. 10/23/2020 slowly drove homethe next day 10/26/2020 I took the car to my mechanic at cartech automotive he checked it out called me and said there was a recall on the car and to come get the car and take it to Ford so that they can fix it. I took the car to loganville Ford 3460 highway 78 loganville ga 30052 770-554-9994. I spoke with brian and upon his examination of the VIN# there was no recall on my car and that if I wanted the car checked out I would have to pay $235 to have them check it.I then went and called Ford Motor Company customer relationship center 866-436-7332 and spoke with dana who stated that on August 4, 2014 the car was brought in and they reprogrammed the power-steering sensor/module it was reset not replaced. I told dana that this is a recall and the unit was to be replaced not reset & dana said that they have the best high tech programming systems. It was reset not replaced, dana said yes & that there is nothing else they could do for me. I then called 888-327-4236 and spoke with lavenia did my report. Ford is unwilling to replace the recall unit 14S05/NHTSA recall 14V-284.
- Covington, GA, USA
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I was waiting for the green light and when I began moving the steering whell went very hard to operate for a few seconds and began working normally after that. It happened twice with only a few seconds in between. After that it became normal until I turned off the car. Next time I turned on the car until today it have never been normal again and it's very hard to operate, even worse at low speeds. The following message is displayed: Power steering assist failure.
The contact owns a 2010 Ford Escape. The contact stated that the vehicle was taken to an unknown dealer to be repaired under NHTSA campaign number: 14V284000 (steering). The steering sensor was reprogrammed, not replaced. The repair failed to prevent the failure. The contact stated while driving 65 mph and going over a bump in the roadway, the power steering sensor warning light illuminated and the steering wheel became difficult to turn. The vehicle was towed to the residence. The vehicle was later taken to an independent mechanic to be diagnosed. The steering wheel sensor was reset. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 195,000. Consumer stated there was no recall on the car. Manufacture unwilling to refuses to replace the parts.
Power steering assit fault - exactly like NHTSA campaign number 14V284000. The vehicle is doing exactly what the summary mentions but Ford Motor Co is saying that my vehicle is not one of the ones recalled even though the manufactured date is during this period (April 2010) when I called my local dealer in exeter, ca. This happened when the car was started and confirmed multiple times.
I was driving my 2010 Ford Escape and went to turn a corner and heard a beeping chime and the vehicle became hard to turn. I was able to pull into a parking spot and turn the car off. When I started it back up and had problems turning out of the spot then it was fine. I drove it home and when I went to turn into the driveway it started chiming again and the power steering assist failed came on the dashboard. It won't turn or anything. I looked it up online and found out this is a common problem that has been going on with the 2010 Escapes and there was a recall out on it. I called Ford and gave them my VIN number but they said it wasn't covered in the recall. I took it to my auto repair shop and they told me that the whole steering column has to be replaced. It's costing me $1,753.
The contact owns a 2010 Ford Escape. The contact stated while driving 45 mph, the steering wheel became difficult to turn. The contact stated that the power steering assist warning light was illuminated. The contact drove to her destination. The vehicle was taken to the local dealer anderson Ford bullhead city located at 2585 AZ-95, bullhead city, AZ 86442, (928) 255-6752, and the dealer was made aware of the failure. The vehicle was not diagnosed nor repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (steering) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was 133,000. Consumer stated manufacturer would not include consumer's vehicle in recall #14S05. Also driving in the heat with the ac on generates engine heat driving on heated asphalt.
Re: VIN [xxx] 2010 Ford Escape safety recall notice 14S05/nhtsarecall 14V-284 the power steering failed making the vehiclevirtually impossible to drive on 7/20/20. I made an appointment with larry miller Ford Lincoln draper, 11442 S lonepeakparkway, draper, ut 84020 on 7/21/20. When I took the vehicle to the dealership they said there was no current recall on thisvehicle and that the part #cl8Z*3F818 torque steering sensor was defective causing the power steering to fail. The service department at the dealership said that the Ford Motor Company was quick to reject repair for recalls or warranties as it is a direct expense to Ford Motor Company. They said my recourse was to contact Ford Motor Company which I did at the dealership. After contact Ford motor the customer service representative stated that there would be no recall would be honored as the recall was already performed in 2014 with the previous owner and only the software was updated. The estimate of repairs at larry miller Ford Lincoln draper was $922.97, which, as a single woman, I have had to have a repair shop replace the sensor. Lastly, as I am difficult to reach during the day so please contact my father [xxx] at [xxx]. thanks for your help in this matter. Best regards, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Driving vehicle down highway at approximately 70mph, hit bump from road construction. Surface was slightly elevated, steering wheel jerked and then was tilted approximately 30 degrees off center to the left. Lifted vehicle and inspected, found K-frame on passenger side was rotting through and had partially detached. Causing alignment to change. Not much material is holding it on still.
A vibration sporadically occurs in the steering wheel when idling mostly but not only. At first I thought it was related to the A/C unit but it happens whether on or off. Temperatures are not affected on gages. I believe this was why the vehicle only had 55,000 miles on it when I bought it in 2018. The vibration occurs when moving or stationary when it happens its seems completely random. It has been happening noticeably for about a year now. At least noticeably. Probably unrelated but the vehicle has always had something a little off about the engine when I bought it. It seemed a little louder than it should be and not as smooth I thought it should have been. So it might been an issue the whole time but becoming more noticeable. When it happens it usually happens for 30 seconds to a minute but has lasted longer. Once it wouldn't go away at all until I turned the car off and restarted it. I took it into a Ford dealership about 4 months ago and explained the issue not as well as I am now since more time has passed and thought maybe it was a trottle body valve issue I read about and they said no there is no issue with that. Reading forums it sounds like it might be related to the power steering control. It is causing the steering wheel to vibrate so maybe it is a power steering issue.
The contact owns a 2010 Ford Escape. The contact stated that while driving 70 mph, the steering wheel became difficult to turn with the power steering assist warning light illuminated. The vehicle was taken to dahl Ford Lincoln located at 561 theater rd, onalaska, wi 54650, (608) 779-2886, where the dealer was made aware of the failure. The vehicle was taken to two independent mechanics who were unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The contact associated the failure with NHTSA campaign number: 10V222000 (power train), however the VIN was not included. The manufacturer was informed of failure. The failure mileage was approximately 130,000.
Steering quit while driving Ford denies that the recall 14S05 not only that I almost had accident due to sudden loss they want me to pay $2000 for faulty steering assembly when they know it?S not working.
Steering went out while I was driving down the road almost got into an accident it is an electronic steering device that in other vehicles produced out of the Kansas City plant have a recall on him but apparently mine does not I cannot steer my vehicle it just shuts off it's electronically this is a serious safety concern I cannot drive my vehicle yes it is 10 years old yes it has over 80,000 miles but I have several other Ford vehicles that have well over 200,000 miles and I have no issue with the steering other than this one with its electronic steering which I do see there are recalls for certain Escapes produced during that year out of the Kansas City plant and now Ford wants me to pay over $7000 that she just fix something that they should've corrected.
Steering wheel locks up as if the power steering is going out. Started today for the first time turning right into a gas station and I had to slam on my brakes so that I wouldn't hit the guy coming out since I was so unprepared for my power steering to go out! I had the recall fixed years ago and somehow...its back! I see that this is a common issue with these vehicles.
While driving, the vehicle suddenly became extremely hard to steer. The dash displayed 'power steering assist fault'. I was over 20 miles from home on a very curvy canyon road. It was very difficult to keep the vehicle in the road. This is very unsafe that this could fail without notice. I saw that some Ford Escapes have recalls for this issue but not mine. There should be a recall on all these cars if this is going to be a recurring issue. I saw that there were many compliments about this from other Ford Escape owners.
My car has an steering assist fault, the steering wheel gets hard to handle, it was going on an off but now on my odometer it shows that it has a steering assist fault, I tried calling Ford, but no answer, also I tried the website and when I put my VIN number it would show no recalls.
A D V E R T I S E M E N T S
- North Little Rock, AR, USA