This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My girlfriend's electric power steering went out when she got home. Something that it was previously recalled for. Also while she was driving she was getting really bad shaking in her steering wheel this is the second time this has happened and it is really dangerous.
The contact owns a 2010 Ford Escape. The contact stated that while his wife was driving approximately 15 MPH and making a left turn, the vehicle lost power steering functionality and the steering wheel locked. The contact stated that the vehicle was stopped but the engine was still running. The contact stated that after the vehicle came to a full stop, the power steering regained proper functionality. The contact stated that his wife had heard a loud beeping sound but had not observed any warning lights being illuminated. The contact stated that the failure was intermittent but occurred while the vehicle was driving at slow speeds and turning to the left or the right. The contact had driven the vehicle to an independent mechanic to be diagnosed; and it was determined that the steering shaft torque sensor needed to be replaced. The contact stated that the mechanic ran a diagnostic test and retrieved Code: B2278. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 14V284000 (Steering). The manufacturer had been informed of the failure. The failure mileage was approximately 172,000.
The contact owns a 2010 Ford Escape. The contact stated that while making a left turn at approximately 20 MPH, the power steering assist failed without warning. The contact used excessive force to drive the vehicle home. Due to the failure, the vehicle was towed to a dealer where he was informed that the steering column needed to be replaced. The manufacturer was notified of the failure and informed him that his vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The failure mileage was approximately 100,000. The dealer had the vehicle 6-7 months for power steering repairs.
Me and my wife was driving on the highway and suddenly there was no steering. Show up massage on dashboard say ( power steering assistance faild ) was really scary because my wife can't control the vehicle but some how we was lucky can stop on the shoulder safely Our life was in real danger I see alot of people online like YouTube and Facebook they have same problem and I believe ford knows already about this problem but they do nothing. Anyway after couple day I took the car to the dealership and guess what they don't have the part and also its cost around 3k Thank you
The contact owns a 2010 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist with the power steering assist fault message displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 130,000.
- Brooklyn, NY, USA
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Power steering assist fault is on the dashboard and I can barely turn the wheel. This happened while driving 65mph on the highway over wolf creek pass and with the snow I could have driven off the cliff or knocked another vehicle off. Unknown. Unknown. Not yet. No warnings it just jolted and then barely turns. Adaptive Cruise Control I will be driving using Cruise control or without and it will start up and just keep speeding up until I stop it. The car randomly speeding up on its own is dangerous if it does this at all. Unknown. Unknown. Not yet. No warnings and it has happened a good six times so fat. The Jerry app says I have 5 recalls on this vehicle I have already fixed the only one I knew about which is the gas line but I am wondering about the other 4? I am clearly having an issue that seems directly related to the recalls but your site says that I don't have any. I will double check the carfax but I am pretty sure that im the only one to address this. Please advise.
The contact owns a 2010 Ford Escape. The contact stated while reversing the vehicle from his driveway, the steering wheel seized. The contact stated no warning light was illuminated. The contact continued to experience the failure intermittently. The contact took the vehicle to an independent mechanic and was informed that the steering column, the steering sensor, and the electronic board controlling the power steering needed to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The dealer informed the contact that NHTSA Campaign Number: 14V284000 (Steering) was completed by the previous owner of the vehicle in 2014. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.
The contact owns a 2010 Ford Escape. The contact stated while driving 25 MPH and switching lanes, the steering wheel stiffened followed by a beeping sound. The power steering assist fault message was displayed. The contact was able to drive to the residence. The vehicle was taken to an independent mechanic and the mechanic stated that the power steering control module (PSCM) needed to be replaced; however, the contact was informed that the repair might not fix the failure. The dealer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was contacted but offered no assistance. The failure mileage was 134,000.
The contact owns a 2010 Ford Escape. The contact stated while driving 65 MPH, the steering wheel seized. There was no warning light illuminated. The contact was unable to veer to the side of the road and continued driving straightforward. The contact stated as she continued driving, the power steering became operative. The vehicle was taken to an independent mechanic where it was diagnosed that the electric power steering assist had failed. The independent mechanic associated the failure with NHTSA Campaign Number: 14V284000 (Steering) and referred the contact to the dealer. The manufacturer was notified of the failure an informed the contact that they could not assist as the software for the power steering control module (PSCM) and the instrument cluster module had been previously updated and the computer had been recalibrated under the recall. The contact contacted the dealer who previously completed the recall repair of the vehicle. The vehicle was not repaired. The failure mileage was approximately 176,000.
The contact owns a 2010 Ford Escape. The contact stated while stationary at a traffic light, while depressing the accelerator pedal and making a left turn, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic, where it was diagnosed and determined that the power steering was faulty. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 134,000.
The contact owns a 2010 Ford Escape. The contact stated that while attempting to accelerate at slower speeds, the vehicle lost power steering functionality. The contact would accelerate to a faster speed and the vehicle would regain proper power steering functionality. There was no warning light illuminated. The contact stated that the failure had occurred four times. The contact had not taken the vehicle to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and informed the contact that the failure was related to NHTSA Campaign Number 14V284000 (Steering) however, the VIN was not included. The approximate failure mileage was 160,000.
The contact owns a 2010 Ford Escape. The contact stated while he was seated in the passenger-??s side front seat with his daughter driving 50 MPH, the steering wheel seized inadvertently. There was no warning light illuminated. The contact's daughter turned on the hazard lights and depressed the brake pedal while the contact used extra effort to steer the vehicle to the side of the roadway. The contact turned off and restarted the vehicle however, the steering wheel remained locked. The vehicle was towed to the dealer where it was diagnosed that the power steering module had failed. The manufacturer was notified of the failure and informed the contact that they could not assist since the vehicle had previously been repaired under NHTSA Campaign Number: 14V284000 (Steering) in 2014. A case was opened. The contact was awaiting a call back. The vehicle was not repaired. The failure mileage was approximately 70,000.
I have researched ford escape recalls. Each recall I have seen such as epas retention guide the bearing and fuel system is exactly what's wrong with my vehicle now. However when I look up the recall by Vin number I am only shown that I have a recall for the fuel system problem
My wife was coming home from the grocery and before she left the parking lot the battery light came on and stayed until she got home, approximately 9 miles. When she was turning into the driveway, she lost her steering and nearly ran into a tree because the steering was so difficult. After she shut off the car I restarted it and the light was out and the steering worked properly. I searched for open recalls but your site says I have no outstanding recalls but this issue was on a past recall.
The contact owns a 2010 Ford Escape. The contact stated while driving 35 MPH, the vehicle started to veer to the right independently. The contact stated that no warning lights were illuminated. The contact stated that the vehicle was taken to an independent mechanic who diagnosed the failure as the torque sensor. The mechanic stated that the torque sensor needed to be replaced and the ECM needed to be recalibrated. The vehicle was not repaired. The local dealer was contacted and confirmed that the vehicle was not included in a recall. The contact researched the cause of the failure and determined that the failure was related to the torque sensor and referenced NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000.
The contact owns a 2010 Ford Escape. The contact stated while her husband was at a stop sign and making a right turn, the vehicle lost power steering functionality. There was no warning light illuminated. The contact's husband was able to continue to drive by using excessive force to steer the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer who informed the contact's husband that the vehicle had already been repaired under NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not repaired. The failure mileage was approximately 180,000.
Power steering went out due to a faulty torque sensor on the electronic control module. Vehicle then went into on coming traffic lane. Fortunately there were no vehicles in that lane. The vehicle is parked, seems that is the only place it is safe to own!!!!!
The contact owns a 2010 Ford Escape. The contact stated while pulling into the driveway, the steering wheel locked up. There were no warning lights illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 98,000.
The contact's mother owns a 2010 Ford Escape. The contact stated that on two separate occasions while his mother was driving, the power steering assist failed while in mid-turn. The "power assist fault" warning light had illuminated on the instrument panel during the failures. After the first failure, his mother had taken the vehicle to a dealer where the warning light was reset and the power steering returned. A year later while his mother was making a left turn, the power steering failed nearly causing the vehicle to strike several pedestrians on a busy sidewalk. The contact arrived at the scene and had to use excessive force to steer the vehicle home. The next day, the vehicle was taken back to the dealer where he was provided an estimate for a torque sensor replacement. The manufacturer was notified of the failure and referred him to NHTSA for assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 14V284000 (Steering) which he linked to the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
A D V E R T I S E M E N T S
- Milwaukee, WI, USA