On April 12, 2017, after many days of researching, I went against my better judgment and bought a 2010 Ford Escape XLT at Ritchey Auto Sales 650 Nova Road in Daytona Beach. I allowed myself to believe the salesman, stating it’s been through the 152-point inspection, along with holding a 30-day warranty. It was one of several 2010 Ford Escapes (VIN #: 1FMCU9DG1AKA52378) I test drove. Two, of the same year, were the 2.5L engines, which didn’t have this 3.0L. I addressed this recall issue with them, along with the Gary Yeoman Ford dealership on LPGA. They came across as not knowing the issue, now being informed, checked with Service and confirmed the issue. I discovered an open unresolved recall on the fuel module delivery from October 16, 2016. It appears Ford has no interest in making a new improved part to resolve this issue. I spoke with a Ford Manufacturing representative on this issue, before purchasing the vehicle. She noted me being the new owner of this vehicle and stated I’d receive a letter “when” they get a new flange part.

I hoped my 2010 Ford Escape was not one of these issues. I was proven wrong, within the next week. The second day I drove my Escape, the check engine light came on. I contacted Gene McMahon, my salesman. He instructed me to drive it in. I told them to put the decoder on it. The Service man, Mannie, did and read a vapor issue from the capless gas entry. He did not show me the code. I told them, while purchasing, I disliked this poor design change. I disagree with this bad design, explaining an episode I had years ago with someone trying to put sugar in my tank. I requested a lock cap and received one within a couple of days.

On April 21, 2017, while driving on A1A at approx. 3:37 pm., I noticed my vehicle was not accelerating properly, hesitating then revving up to catch up. I looked at the dash and saw a red wrench light lit up. I immediately pulled over, pulled out the owner’s manual and found the symbol with explanation:

“Throttle control/Powertrain: Illuminates when a powertrain fault has been detected Contact your authorized dealer as soon as possible.” I called Gene McMahon, my salesman, immediately telling him what happened and what I’m seeing. He spoke with someone, asking if I can drive it to their dealership. I told him it was running very rough, but would attempt it. I advised him I must have a car due to my job, involving an overnight job. He said he’d arrange a rental car. I was able to drive it to the dealership, with the wrench light ON. Gene met me at Service, seeing the wrench light on. I showed him the issue in the owner’s manual. He immediately handed me over the Service personnel, stating he didn’t know anything about it. The Service man, at the desk, started asking my information, like he was ordering me a car. I waited. I also showed him the manual with the wrench light issue.

In the meantime, Gene brought Frank, one of the main mechanics, to me. He speculated it might have something to do with the oil change it had. I disagreed with this. I had to show him what the manual said. Frank went out to my Escape, still running. I waited in the office with the office guy, still thinking I was getting a rental car. Frank took my car for a test drive. After about 10 minutes, Frank returned, telling me it appeared to run fine. I was disgusted and disagreed. We went back out to my vehicle. The wrench light was off. I asked Frank if he put the decoder on it, stating I told them I wanted the decoder to read the light. This did NOT happen. Frank turned the light OFF. He went ahead and placed the decoder on it. I know when mechanics turn off these lights, the code in lost. There was no code to read, nothing was showing in the system. I told Frank this was wrong and unacceptable. He simply stated again, he thought the vehicle ran fine. He also commented that he was a Subaru mechanic, not Ford –a VERY unprofessional answer, losing trust in the Ritchey Auto Sales and Subaru Service Department. I did NOT receive a rental car. I did not see Gene McMahon anymore. I made a point of seeing Jeff Nusbuam, Sales Manager, who was present and made the final sale on my vehicle, after Gene told me the wonderful customer service and Service Department they have for repairs. I explained to Jeff what was happening. He didn’t really say anything at all. I knew they all were getting to close up offices for the weekend. When I was sat down in the Service office, it appeared they were trying to close, making comments they were out of loan cars and such -while I was sitting there, waiting, still under the impression I was getting a rental car. I was handed back the Escape to drive, until the light came on again…see what happens…even though they sold me the 100% 30 day warranty.

Ford Manufacturing and Service is very aware of these hazardous issues and is ignoring them. The dealerships are being deceptive, buying these vehicles at auctions, then reselling them -avoiding the responsibility, as well, dodging the 30 day warranty, passing the new owner/customer around. I’ve read many forums of owners who are dealing with these due to Ford being able to walk away. I do plan on finding and contacting all legal and safety authorities on this unacceptable behavior, with my documentation, so I am NOT one left responsible for their negligence. I have researched and read of lawsuits happening with Ford over these recalls and faulty parts.

On Sunday, April 23, 2017, I stopped at a red light, on Nova Road, going to Walmart. When the light turned green, I stepped on the gas pedal to accelerate. My Ford Escape choked, stalled, making me let off the gas. Right after this, I saw the red wrench light on again. I had to slowly drive to Advanced Discount Auto Parts, knowing they do read dash lights with their decoder. James, the clerk cashier hooked up the decoder, with the read wrench light on. Code P2119 showed up. With looking up this warning code, P2119 identifies “Throttle Actuator Control Throttle Body Range/Performance”. SAME repeat issue that’s identified in my Ford Escape’s Carfax, from 2014…faulty part. I am very much aware of the open recall, October 16, 2016, Ford has been ignoring, brushing off by stating “when a new part is available, letters will be sent out to owners, having part replaced free of charge”. Before I agreed to purchase this vehicle, I called Ford Manufacturing, inquired about this. The lady agent stated the same unavailable resolution. It appears Ford has no intention of taking responsibility, let alone creating a new improved part, let alone caring about proper performance on all these Ford Escapes.

On April 24, 2010, in the AM, I went to Subaru of Daytona, trying to talk with Jeff Nusbaum, Sales Manager, who gave the final offer on my Ford Escape, finalizing the sale to me. He was unavailable. A female salesman asked what the issue was. I told her, along with Jeff’s connection. She said Jeff would have nothing to do with the issue at hand, since he is the “new car” salesman manager, I would have to deal with the “used car manage”. I disagree with this, being redirected back to Gene McMahon, the salesman at Ritchey Auto Sales. With speaking to Gene, again, comparing text messages I did send him, over the weekend, there appeared to be “Internet/technology” failure. I told him of the vehicle choking out/stalling over the weekend, turning the wrench light on again. I also stated it was taken to Advanced Discount Auto Parts to have the wrench light warning read, due to them and Gary Yeoman Ford being closed on Sunday. James, the salesclerk, put the decoder on it. P2119 showed up. He looked up the code: “P2119-Throttle Actuator Control Throttle Body Range/Performance” –the SAME problem and failed part which was reported with the car, on the Carfax, in January 2014:

“Manufacturer Customer Satisfaction Program Issued Program #13N03 ELECTRONIC THROTTLE COVERAGE Call an authorized Ford or Lincoln Mercury dealer or call 866-436-7332 to obtain more information”.

On the Carfax, there another issue with a very similar fuel delivery issues (10/25/2016). This vehicle came from NY, brought to Daytona Beach and sold. The second owner (had this vehicle approx. month (bought 9/1/2016) when this came out. I believe Ford Manufacturing and Auto Sales dealerships are attempting to dodge their responsibilities with these warranties: “NHTSA #16V777 Recall #16S41 FUEL DELIVERY MODEL FLANGE REPLACEMENT Status: Remedy Not Yet Available Call an authorized Ford or Lincoln Mercury dealer or call 866-436-7332 to obtain more information”. (Description: ON CERTAIN VEHICLES, THE FUEL DELIVERY MODULE (FDM) MAY DEVELOP A CRACK IN THE VERTICAL PORTION OF THE FUEL SUPPLY PORT THAT COULD RESULT IN A FUEL LEAK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE MAY INCREAST THE RISK OF A FIRE. REMEDY: OWNERS WILL BE NOTIFIED BY MAIL AND INSTRUCTED TO TAKE THEIR VEHICLE TO A FORD OR LINCOLN DEALER TO HAVE THE FDM FLANGE REPLACED WITH A FLANGE WITH A REDESIGNED FUEL SUPPLY PORT. THERE WILL BE NO CHARGE FOR THIS SERVICE.

The key word is “when”, which appears to be not happening. Gene instructed me, stated I had to go out to Gary Yeoman Ford Service and tell them what is going on, commenting it is their responsibility, being the recalls are directed at them and their parts…passing back my 30 day warranty, even though it was him and Frank (Subaru of Daytona) who handled the first incident and turned off the light. My Escape and 30 day warranty has been jeopardized and sabotaged…was misrepresented during the sale since there were no lights on during the test drive and sale.

I drove to Gary Yeoman Ford Service, was directed and spoke with the Service Manager, Joe Porter. I explained the issues of the FDM, Throttle Actuator Control Throttle Body and codes. I told him the Escape is defective –has fuel delivery and acceleration problems. He looked up the VIN and found the “Customer Satisfaction Program” Manufacturer Safety Recall was updated, from October 2016, to December 2016. He printed it out for me. Joe stated the dealership should not have sold the car like that, having the open recall. I told him there were several 2010 Ford Escapes, I test drove, holding this recall that Ritchey Auto Sales and others were trying to sell. I am aware of how the recall is stated: (NHTSA #16V77 Recall #16S41 Status: Remedy Not Yet Available) Joe stated the typical answer I heard before: “When Ford comes out a new part, I will receive a letter to bring my vehicle in and have the part replaced free of charge.” My vehicle is malfunctioning NOW, twice in the 13 days I signed papers. The red wrench light was not on. Joe told me (like the others) the wrench light has to be on so they can read it, to diagnose the problem properly.

I learned, when the motor is shut off, OR when they put the decoder on it, the code strangely disappears. Their mechanics told me nothing shows up in the archives. I learned it is imperative, to me, to take pictures of the wrench light on. The pictures archive the date and time when it was taken. I was told to take the Escape again, drive it until the light comes on and bring it to them. This last time was on Sunday, they were closed. I may not be capable of getting the vehicle to them, with the light on, since I drive and work in the Port Orange area.

On April 26, 2017, I decided to go back on the Subaru of Daytona website, finding the Online Live Chat. I chatted with an Internet Manager for about while, explaining all which happened, between Ritchey Auto Sales, Subaru of Daytona and Gary Yeoman Ford staff/mechanics. I told her I hope it all was being recorded, to be reported. She said it was and will be reported. I told her I had no need to talk with Gene McMcMahon, the salesman, anymore. She noted such.

April 27, 2017, I called Subaru of Daytona, requested to speak with Jeff Nusbaum, New Car Manager, who was present and offered his final price on this car to me. I was referred to Joe Salviera, Used Car Manager, Gene’s boss. I, again, explained my whole Escape situation and having documentation from Advanced Discount Auto Sales on the code from Sunday, since they were closed. He requested I bring the documentation in, stating he was willing to work with me. I met with him at the end of my work. We went back over all my documentation, enforcing the repeated faulty issues of my vehicle and all the people I’ve been directed to go talk to. Joe was even advised I’ve spoken with Ford Customer Relationships, Ford Manufacturing and NHTSA. All stated the Escape should be taken back to dealership. The frustrating disappointing problem is there are three dealerships involved. I’ve been bounced back and forth between Ritchey Auto Sales and Subaru of Daytona, which does show on all the purchasing paperwork…yet I’m supposed to deal with the Ford Dealership over the faulty parts. I did speak with Joe Porter, Service Manager, but since he couldn’t read anything, he told me to take the car, continue driving…until something shows up. He stated, in reading the updated Recall, that the vehicle should not have been sold. Now, I’m to go back there, having an appointment with Peggy Ryan on May 1, 2017, under the impression, again, that I will be given a rental car to drive while they attempt to diagnose my vehicle.

This 2010 Ford Escape, having its Carfax history, is defective, has performance issues with faulty parts. At this point, I am wanting out of this vehicle, having lost faith in Ford. I’ve driven two Ford Explorers, in the past, and learned/experienced the issues with them. I’ve researched and read many complaints on these recalls and failed parts with the 2010 Ford Escapes, along with other makes and models which hold these same bad faulty parts. I have been forced to spend hours and days of my free time to research and fight for justified resolution on this defective 2010 Ford Escape Ritchey Auto Sales represented and has been paid for. My free time, in between jobs have become stressful, watching and feeling the performance of this vehicle, Ritchey Auto Sales/Subaru of Daytona and Gary Yeoman Ford Service (being their product) are responsible for. I have spent money on gas, driving back and forth to each dealership.

My requests are: A replacement SUV of similar year and miles (2010 or newer, under 70, 000 miles), buying out this vehicle (loan and $1,700.00 cash put forth) OR Ford dealerships will be responsible for ALL mechanical replacement parts and labor on ALL connected defective parts with this issue, as long as I have the vehicle loan. Compensation should be given for the two weeks of stressful driving I was instructed to do for them. I expect a resolution, a reliable vehicle,

Update from Jun 8, 2017: As of June 2017, after my 2010 Ford Escape had repeated warning engine and red wrench light on with acceleration issues, (luckily still under my 30-day warranty and pushing the limits of complaints), my Escape was driven to the Gary Yeoman Ford dealership by my salesman. He said the check engine light was on with driving it there, forcing a full diagnostics, luckily finding the faulty parts...the throttle body actuator control and the fuel management valve! Same issues that many people have reported and complained about. BOTH were replaced, under my dealership's warranty, $315.00! The Fuel Delivery Module, STILL under Recall and NO replacement part STILL from Ford, has NOT been replaced yet.

The engine light and the Wrench light came on and the car experienced sudden decels and hard shifting and the engine will stall out. This just happened my first action was to have the computer code pulled wich indicated P2119 error code "Throttle actuator control throttle body range/performance". Next step is to fix it. This appears to be common and a possible recall issue checking a recall before I fix it.

Update from Jul 27, 2016: Ford customer service was actually quite helpful in informing me of the extended warranty and scheduling an appointment to fix the problem.

I was driving on I-70 at 75 miles an hour on my way from Kansas City, MO to The St. Louis, MO area to visit family when my car suddenly began losing speed. I stepped on the gas but nothing happened. Before I lost power completely I was able to pull over in the shoulder, but it was a very frightening experience! If I had not been able to move out of traffic I could have been seriously injured or killed. After what seemed an eternity a highway patrol officer arrived to lend support followed by a tow truck. I had to pay $180 dollars to have my car towed to my destination. While I was relieved to find out the problem and that it was covered by an extended warranty, I feel Ford should reimburse me for the tow since they new of this problem and if they had done a recall 2 or 3 years ago instead of just an extended warranty I would have had the repair done and would not have been placed in this very frightening situation. But I was told at the Ford dealership in Washington, MO that I would not be reimbursed for the tow. I intend to our pursue it further, probably with no satisfactory results but will try. I love my Ford Escape and have had good luck with it until now. I am very unhappy that Ford did not address this problem more satisfactorily a few years ago. It is a potentially deadly problem. An extended warranty might be fine for some things, but this should have been a recall and fixed before this could happen.

My wrench light came on the other day. The vehicle still ran but became sluggish, started to hesitate. I turned the car off, restarted it and the light went out. A few days later...same thing. I called Ford dealership. They are "overbooked", can't get my car in for two weeks! Nice....I do have a job I need to get to. I really can't be without a car for two weeks. I'm going for a rental tomorrow (out of pocket expense). I just read this problem isn't covered by extended warranty....that's great news (sarcasm intended) !!

Was driving down a busy five lane road when the wrench light appeared on the dashboard, and I had absolutely NO power in my accelerator- nothing. There was no notice or warning. This almost caused an accident and could have killed someone! There have been hundreds and hundreds of complaints about the Throttle Body quitting in the Escapes, and even the Ford dealership told me that there should be a recall due to the dangers of this.

I will never again buy a Ford - They need to recall this before someone gets killed. I am furious and am glad I was lucky enough not to be on the highway, or have my kids in the car.

I was driving down Briley Parkway Nashville, TN. My 2010 Ford Escape lost all throttle control and I had to coast to a stop on the side of the highway. I nearly got side swiped trying to get off the road!! I then called a towing company to get my Escape hauled into a Ford Dealership that charged me over $400 to replace my throttle body and calibrate the PCM?? WOW....makes me want to run out and buy another Ford...NOT!!!! Come on Ford owe up to this poor engineering and recall this part!!! Total BS!!!

throttle body failing

Researching thru the internet, it looks like the throttle body is failing quite a bit and should be subject of a recall. One can be cruising at 70+ and the car dies. I am looking for a used or highly discounted part b/c it is outrageously priced. All it is is a common stepper motor w/some common electronics. There is no reason to cost $150+ (used) or over $275 new.

My problem started a couple of months ago and car dies once a week. One day it died a dozen times just getting home a few miles away and then it slacked off some. I tried TB cleaning spray, but it didnt help.