This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Ford Escape. The contact stated that the rear door hatch would not open. The vehicle was diagnosed taken to the dealer, who stated that the rear hatch actuator switch had failed. The manufacturer was informed of the defect. The VIN was not available. The failure mileage was 120,000.
8 am removing packages from rear of Escape. Upon simply closing the hatch door, the glass shattered to bits. I have opened and closed that hatch door dozens of times. It closes well. No need to slam. Shocks balance well. I checked the web and found many similar occurrences. I immediately recorded (camera) the aftermath with the hopes that Ford may come to the pump. I had the car fixed at the dealer $1200 out of pocket. Ford Canada will not even acknowledge the NHTSA #10039131 tsb 10-22-10 per phone call to Ford help line.
On Dec 24th we were loading up gifts into our trunk. I closed the trunk boom the back rear window blew out. Now it will cost me close to 500$ to fix this should of never happened. I know many complaints have been made about this. Thanks.
- Fairview Park, OH, USA
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The rear gate will not open. The lock will not respond to the power unlock or remote and there is no way to get it open. There is no alternative way to open the rear gate and could be a problem in an accident. I have read multiple complaints on line from other Escape owners, this seems to be a reoccuring issue with these vehicles, but is not a recall, and often times they don't know how to fix it.
2010 Ford Escape bought new and taken back to dealership as the vehicle jumps forward. Dealership could not find problem. Within last two weeks vehicle is losing gas pedal power while driving. The vehicle does not stall. If you apply the gas the vehicle jumps forward. The computer code is P2112. Vehicle was surging forward when a dog ran across the road. Couldn't control vehicle. Very busy road and trying to get out of the way. Bumper had to be repaired and car is still losing power and surging when you apply gas.
My car stalled out as I was driving down the street. I had to turn off my car and restart it. It was able to restart but about 5 minutes later it did the same thing. At one point I was in the middle of an intersection. When I took it in to the dealership they told me this was happening to many other Ford Escapes as well as Ford Fusion. At this point they told me the part was back ordered for 2-3 weeks. They told me most people were just able to drive the car with the random stalling out until the parts came in.
When closing the rear hatch of the 2010 Ford Escape, the glass shattered. Temperature below freezing at the time and matches tsb: Tsb-11-2-9. no reason for the glass to break at all. Glass shattered and cut my finger. Small chunk of glass had to be removed from finger.
I had my 2010 Ford Escape parked in my garage at my house and I opened my rear lift gate to get something out of the back. When I shut the lift gate like normal the glass exploded all over. There was nothing in the rear that came in contact with the glass or lift gate to cause it to explode or shatter in anyway. I was lucky to have only gotten a minor cut from the glass shard if I was standing somewhere else I could have gotten seriously injured.
Vehicle began throttling while driving on the freeway. Engine light came on. As I pulled over, vehicle slowed down jumping forward. Applied brakes and still kept jumping forward. Switched gear to park and car stalled. Turned on after a few tries. Continues to jump forward and shake. After a few minutes problem went away and vehicle drove normal. Three weeks later same occurrence. This week another occurrence of the problem. Contacted sunrise Ford dealer in North hollywood, ca and was told I need to pay $150 diagnostic fee.
My 2010 Ford Escape is making a noise that started about 2 months ago. The noise sounds like tools were being stored in the back and when I stopped, turned, or even began to take off again I would hear this rattling sound. I had to pay a diagnostic fee of 150 something dollars. Test-drove vehicle with mechanic but it was very hard to duplicate. They had vehicle 3 separate times vehicle ended up staying by the 3rd time with them from a Thursday till a Tuesday I was told it was rust on the sub frame shocked that Ford had a service bulletin for and that they had to remove some type of bolts. Sound would be gone for a few days but maybe shake back loose. Sound now coming from the front. I called back to the 1st dealership and was told by the service manager basically don't bring it back there it is a waste of their time because they can't find anything wrong with the vehicle he asked me where I purchased it and was told to take back to original dealership. I must say early on into the situation I wrote to Ford because I was very disgusted that I had to pay a diagnostic fee for something that was a known problem to Ford all this time and wanted my fee back. They told me since it was not fixed and the 1st dealership could not really figure out what is wrong take it back to the original dealership of purchase. I found out that again I have to pay another diagnostic fee and I pray that they find or hear something due to the noise is not heard all the time. Again, I am out of more money. I decided not to waste anymore time paying diagnostic fees and maybe hope the vehicle falls apart I feel like I am up against a wall I know this is my last time dealing with Ford time to move on especially with this 36,000 mile warranty crap. The noise is definitely there as others can hear it. I feel stuck I just pray that nothing happens to me when driving this junk!
The lift gate on this vehicle has started to rust at the lower seam. Rust is occurring from between the panels of the seam. Paint bubbling up from underneath. Just 2 years old.
Both rear quarter panels rusted, when paint removed pin holes throughout metal--defective metal. Entire quarter panels have to be replaced. Also rust on lift gate.
A D V E R T I S E M E N T S
- Yakima , WA, USA