This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My Ford Escape hybrid steering wheel started to exhibit odd behavior as we were driving to hike a trail in mill valley. The wheel would pulse/turn to the right a little bit real quick and then go back to normal. This happened 3 times while waiting at a red light. The light turned green and all was normal again as we drove another 5 miles to our destination. We got out of the card and hiked for about 90 minutes before returning to the car. Once I started the cad, I noticed the steering wheel was very hard to turn. I had to drive 2 hours home from the hike location with absolutely no power steering assist. I took the cad into our local Ford dealership and was formed there are no active recalls for our VIN and it will cost over $2000 to replace the faulty electronic steering column. Also worth noting, we purchased this 2009 Ford Escape hybrid brand new at 300 miles. At just 4,000 miles, yes 3,700 miles later, the steering column went out and Ford replaced it under warranty (of course). So now, here we are again, about 100K miles later, and the steering column they put in is again faulty, and they are unwilling to do anything about it, wanting me to pay the full $2K+ to replace it and for labor.
My 2009 Ford Escape's power steering suddenly failed while attempting to back out of my driveway. The dashboard information area read 'power steering assist fault'. upon further investigation, I found out that there was a recall on this make and model for this exact problem. When I called the dealer to get it fixed, they told me my vehicle is not on the recall list. I don't understand this seeing that my vehicle has the exact problem that they are recalling these vehicles. Why is that??
The electrical power steering stopped working when starting the car. My Escape became very hard to steer. When I searched my VIN there is no recall on this model but is a common problem.
- Jeromesville, OH, USA
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My vehicle started having issues with the steering on the week of 1/24/2021. Steering wheel will shake/vibrate when stopped or at low speeds. On 2/5/2021 when I turned on my vehicle I had a power steering assist error and no power steering. Code pulled was B2278 for power steering torque sensor. Contacted my local Ford dealer and since the recall(14S05) was closed out because they had done a software update for it, I am not able to get it fixed. Even though the same issues and error codes are associated with this recall.
My power steering keeps going out when I am driving and my car was recalled for it but they never replaced it and they said they scanned it and nothing was wrong but now it's acting up and Ford won't fix it.. it was recalled for this.. I believe they should fix it I have almost wrecked twice..and when I start it up and it don't want to work do you know how hard it is to steer?
I have a 2009 Ford Escape the electric steering went out on it while driving on the interstate it is very hard to steer I replace the torque sensor that did not work
Steering has become very difficult to do it feels like the steering wheel binds up before it was on and off now however it has become to hard to maneuver the truck the steering is to hard to do. While the truck is in motion.
I was driving down the road and came to a stop, my car died. It has been doing this for several months now along with a new development of my steering column shaking. I put the car in neutral to start it back up and it would not crank over did this several times and then it started. I was on a busy road trying to turn left and all of a sudden I had no power steering. The power steering assist said failure. Drove to work about 10 more miles with no power steering in a busy town, not fun. The low tire sensor is on as well, I have had it checked out and nothing is wrong with tires, they are at the proper amount of psi. This is my only vehicle and I am glad I did not have my children in the vehicle with me. This is very dangerous to have done to you while driving. I have had my battery and cylinoid and starter checked and they are fine, but my car repeatedly dies at a stop sign, and when I am slowing down or even when I am trying to pull into a driveway. These two things need to be fixed before someone gets hurt. I don't feel as if I should have to pay for these things since they are electrical and should be put on the recall list. I bought this car last year in hopes of not having to put alot of money into it and to have for a while. It looks like I am going to have to put alot of money into it or may have to buy a different car so I know my children are safe.
So about 3 days ago I got a light on my dashboard it said something like ' power steering assist failure' nothing happened at that time my steering wheel kept shaking for a couple days after that yesterday when I tried to drive my car I couldn't the steering wheel was so stiff and I got that warning again I checked for a hose or something the fuel was stocked up for power steering. My steering wheel can't be moved at all.
The contact's daughter owns a 2009 Ford Escape. The contact stated while she was driving approximately 35 mph, when the steering wheel began to jerk. The contact stated no warning light was illuminated. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The VIN was associated with NHTSA campaign number: 14V284000 (steering). The failure mileage was 205,729.
I was driving on a city street, I turned right at a light and the power steering went completely out with no warning, absolutely no power steering as I was turning through the intersection. I had to slow down to almost a crawl in order to make the turn to keep from crashing into oncoming traffic. It took all my strencth to turn the wheel but was able to make the turn without the power steering. I pulled into a parking lot to have my wife come and get me and had my car towed to the mechanic. I looked online to see if there was a recall notice but all I found was several complaints concerning the same situation that happened to me. I always take care of my vehicle, this should never have happened. There was absolutely no warning, I'm lucky I wasn't on the highway or got into an accident. This should be covered under a safety recall. The mechanic also informed me that there is no recall for this. I expect an immediate solution to have my concerns addressed and to have this fixed free of cost to me.
My steering wheel began to shake about a week and a half ago. Last night as pulling out my drive way my steering wheel was very hard to turn. O pulled back into my drive and noticed on the dash it read power assist failure. Before this my dash would blink out and I would have to tap it so it will come back on. When it does all the dials would go back into sync. The bad part is if you are not noticing your dash and park and turn off the car it wouldn't crank back up. My tire pressure sensor is on I had it checked and no one and find out which sensor it is. My oil change light want go out even after many oil changes. The company that does my oil change are not able to reset. This has been going on for a year and a half. Until last night when the power assist failure popped up. Please help and assist my vehicle was paid off 5 months ago. I really don't want to purchase another vehicle but I will if I really have to. I like my Ford Escape.
The power steering on this 2009 Ford Escape stopped working. It was taken to a Ford dealer and they reprogrammed it and it worked for a short period of time. It then stopped working again. There is a recall on the issue (NHTSA campaign id number : 14V284000) and my vehicle is included in the date range of affected vehicle. When I enter my VIN number it says I have 0 unrepaired recalls. What happens if a vehicle has been fixed by a recall and then it fails again" shouldn't there be a fix to that fix" Ford couldn't even tell me, when I talked to their customer service, if it had been fixed under that recall by a previous (only 1) owner.
While my daughter was driving our 2009 Escape limited on the expressway at 70 mph, the steering assist failed without warning causing her to almost crash. After getting the car pulled over to the side of the road she had to restart it and the steering assist began working again. This has happened now on multiple occasions and is dangerous to both the individuals in the vehicle and anyone else on the road. Ford needs to alert drivers of these vehicles of this issue before they hurt or kill someone. When I enter her VIN number it shows no recall. If this was a safety issue and an recall in 2011 why is it not an issue today. I have a daughter currently stranded at her work because her steering wheel will not turn as I type this report.
I was driving on a city street, I turned left at a light as I should, the power steering went completely out with no warning, absolutely no power steering as I was turning through the intersection. I was going much slower than 25 mph speed limit, since I was turning. I almost crashed into a curb\street sign, but was able to turn the wheel with all my strength to make it turn without the power steering. I always take care of my vehicle, this should never have happened. There was absolutely no warning, I'm lucky I wasn't on the highway or got into an accident. This should be covered under a safety recall. I expect an immediate solution.
A D V E R T I S E M E N T S
- Whitehall, OH, USA