This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have had to spend over $5,000 in repairs for this vehicle and I-??ve had it for over a year. It was listed at $6,999 at a used car dealership so I got it as is and have had issues ever since. There is no recall on my car according to the VIN# however I strongly disagree with that. When I first got it, it drove great for a week and then the problems started to arise. Every time I came to a complete stop the car would turn off completely. So I would have to put it in park and turn the key off then restart it and keep it moving a little. This kept going on for 11 months, until it turned off at a stop light and I couldn-??t get it to start back up. I was almost hit by traffic coming up behind me (going no less than 45 mph) because of where the car was located. Turns out the motor basically combusted from the inside out. This was caused by the oil leak that could never get fixed because the gasket would always give way. After having to work for 4 months scraping together $3,200 plus paying for a rental car weekly, the motor was replaced and it was working well again. Until it wasn-??t. The power steering is controlled by an electric pump which makes you more prone to getting into an accident. My power steering locks up every time I start the car. It did this before the motor was replaced but now it-??s even worse since the motor was replaced. I have to turn my car on and off about 15 times before my steering wheel unlocks and I can move it normally. It takes my whole strength to turn the wheel when it locks up. I haven-??t been to a ford dealership yet but I do plan on going to get them to check it out since a lot of 2008-2012 Ford Escapes have recalls on the power steering sensor. Long story short. This car has had to have so many repairs for things that normally don-??t need repairs every 2 weeks and I want it to get looked into because I-??ve never ever had car cost so much in repairs for things that shouldn-??t be breaking so fast and easily. I have all the repair paper receipts.
Power Steering completely out of my car, making turning in any direction difficult. Causing Safety concerns as it has already caused exterior cosmetic damage while turning into the driveway and not being able to turn in as quickly as I was needing to get out of the traffic cause me to scrape approx. 12- 16inch onto my driver's /left sidebumper/fender. I have also felt loss of power, or a struggle to accelerate. Conditions are worsening as time goes by. As if my transmission is slipping. Power Steering assist light has turned on. It may have also resulted in poor alignment causing even more damage to tires and suspension.I took to the local Ford dealership to check, as there are 100,000 recalls for the exact issues on vehicles with the same year make and model as mine, according to my vin number, my vehicle was not included in these recalls. I was forced to pay nearly $100 out of pocket for these test to be ran. The test shows many faults including confirmation of power steering assist at fault and failing torque. Not only has this cause a domino effect of concerns with my vehicles safety, it has caused many outburst of emotional distress as it is hard for me to continue to drive my vehicle.
At 200,000 miles I'm beginning to have problems withe electric power steering along with suspension issues as well. i start my vehicle drive for a bit could be turning or coming to a brake an steering gives out cause me to work to turn
The contact owns a 2009 Ford Escape. The contact stated that occasionally after starting the vehicle, and while driving at various speeds, the power steering failed to operate as designed without warning. The contact had taken the vehicle to the dealer where she was informed that the power steering assist had failed and needed to be replaced. The dealer linked the failure to NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
vehicle steering assist stopped working in multi lane traffic and had to manually steer to roadside almost causing a accident. vehicle was turned off and on 6 times before assist started to work and later failed again driving it home. currently it does not work at all now and vehicle is not used due to life safety issues caused by this problem and family members not able to manually steer the car. In researching in the internet this is happening in numerous ford escapes and no recall noted online with vin search.
- Granbury, TX, USA
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The contact owns a 2009 Ford Escape. The contact stated that upon start of the vehicle, the power steering assist would fail to operate without warning. Over time, the failure became more frequent and would occur while driving at various speeds. The contact used a code reader which read "steering shaft torque sensor malfunction". The manufacturer was notified of the failure and informed her that her vehicle was not apart of NHTSA Campaign Number: 14V284000(Steering). The contact was referred to the NHTSA for further assistance. The vehicle had yet to be repaired. The failure mileage was approximately 75,000.
The contact owns a 2009 Ford Escape. The contact stated while driving approximately 25 MPH and attempting to make a left turn, the power steering failed to operate as needed. The contact stated that extra effort was needed to turn the steering wheel. The contact stated that the power steering assist and tire pressure warning lights were illuminated. The contact stated that the failure was intermittent, but over time became a recurring failure. The contact stated that after turning off and restarting the vehicle, the power steering functionality returned; however, the process worked infrequently. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 16,000.
The contact's daughter owns a 2009 Ford Escape. The contact stated while driving 40 MPH, the steering wheel seized. The vehicle was towed to an independent mechanic where it was diagnosed that the power steering control module (PSCM) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that there were no open recalls on the VIN. The failure mileage was 116,475.
Was driving down the highway and went to make a turn and couldnt. The steering wheel was extremely hard to turn. Power assist fault came on and now car will not let you turn the wheel if you are going under 30 mph
Car steering is very stiff as if the steering is locked, and the car is hard to steer at the start of the car or when driven at low speeds below 30mph.
The contact owns a 2009 Ford Escape. The contact stated while driving 30 MPH with two children in the rear seats, and making a turn, the vehicle lost power steering functionality inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the roadway by using physical force to steer the vehicle. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The contact was able to continue driving. The contact stated that the failure reoccurred several times and had increased in occurrence significantly. The contact stated that the vehicle lost power steering functionality for several seconds after starting. The dealer was contacted and informed the contact that the vehicle was previously repaired under NHTSA Campaign Number: 14V284000 (Steering); however, the contact stated that the power steering control module (PSCM) was the only repair that was completed on the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance; however, the dealer declined to assist. The failure mileage was unknown.
The contact owns a 2009 Ford Escape. The contact stated that upon starting the vehicle, the steering wheel started shaking with the power steering assist fault message displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The contact called a dealer and was informed that there were no recalls on the vehicle. The contact then took the vehicle to an independent mechanic and was informed that there was a recall on similar vehicles. Upon investigation, the contact discovered NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 156,000.
The contact owns a 2009 Ford Escape. The contact stated while driving 40 MPH, the steering wheel became firm without warning. The contact was able to pull over on the side of the road and turn off the vehicle. When the vehicle was restarted, the power steering assist fault warning light was illuminated. The dealer was contacted, and the dealer stated that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering) and advised to contact the manufacturer. The manufacturer was contacted, and the manufacturer stated that the vehicle was previously repaired under the recall and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 170,000.
The contact owns a 2009 Ford Escape. The contact stated while driving 5 MPH, the steering wheel became firm with the check engine warning light illuminated. The contact was able to drive the vehicle to the residence. The vehicle was not diagnosed. The manufacturer was contacted, and the manufacturer stated that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact was referred to the NHTSA Hotline. The failure mileage was 165,600.
My vehicles steering wheel is having problems turning. Its stuck and if I drive it it will definitely cause a crash bc it wont turn. Its very tight and hardly moves.
I was driving my 2009 Escape and the steering wheel started shaking back and forth. Then the power assist went out and I is very hard to steer. I took it to a dealer and they said either the sensor was bad ( $1000 ) to replace or the steering column was bad ($2200) to replace, but they could not get the part. They charged me $130 to diagnosis the problem which took 10 minutes and they knew the steering assist light being on that was the problem. then they told me they could not get the steering column, on mega back order so they won't know when they would get the part. On top of that, they charged a $15 shop FEE. For what? FORD suck and I will never own one again and I will tell anyone who listens that FORD SUCKS.
The contact owns a 2009 Ford Escape. The contact stated while driving 50 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The contact veered to the side of the road. The contact stated that he turned off and restarted the vehicle; however, the failure recurred while driving. The contact stated that the failure reoccurred several times while driving, and the vehicle responded as needed after being restarted. The vehicle was taken to the dealer, where it was repaired for power steering failure under an unknown recall; however, the failure reoccurred a year later. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.
In later part of 2021my vehicle's power steering began disengaging and reengaging. It is now parked in my driveway for I am afraid of driving it. Apparently the was a safety recall issued several years ago recognizing this problem and authorizing a software upgrade, new torque sensor or steering column replacement. I took my vehicle to the Ford dealer in 2014 under Safety Recall 14S05 and they did a software reprogramming. Obviously, they missed something. Now they tell me ambiguously that the recall is expired or that by reprogramming the software, they are released from further recall liability and that I would have to pay ($2200) for steering column replacement.
The contact owns a 2009 Ford Escape. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 14V284000 (Steering) in 2014. The contact stated that several years later while driving at approximately 30 MPH, the steering wheel became difficult to maneuver. The contact stated that no warning lights were illuminated. The contact stated that the vehicle was taken to an independent mechanic who diagnosed the failure as a malfunctioning power steering control module that was needing replacement. The contact stated that the independent mechanic reprogrammed the power steering module which temporarily repaired the vehicle. The contact stated that the failure returned, and the vehicle was taken to another independent mechanic who diagnosed the failure as a malfunctioning power steering control module. The part was still not replaced as the independent mechanic informed the contact that the part was on backorder. The vehicle was then taken to a Ford dealer where the contact was informed that the part was no longer being manufactured. The manufacturer was notified of the issue and stated that the part was on backorder; however, they would contact the dealer to order the part under a special case. The contact stated that the dealer informed him that the part was a stop sale as the manufacturer was no longer producing the power steering control module. The approximate failure mileage was 87,000. The contact has yet to receive a replacement part of their vehicle and no recall has been issued.
A D V E R T I S E M E N T S
- Winston Salem, NC, USA