This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
September 10 2014, vehicle was serviced at henry curtis Ford in petaluma California for recall 14S05. Prior to this recall, we had no problems with our vehicle. October 3 2014, vehicle stalled at 65 mph driving on highway. My wife was driving up hill on the highway in the far right lane and was able to pull off the highway to the shoulder. Vehicle towed to repair shop, unable to find any error codes. Vehicle towed to henry curtis Ford dealership in petaluma California where the vehicle was purchased new in 2008. A $145 diagnostic was done and only one error code was reported by the dealer. Code B1239 ( air flow blend door driver circuit failure). Vehicle could be driven as there were no check engine lights on at that time. We picked up the vehicle from henry curtis Ford, and drove home. October 10 2014. RPM's shifting up and down while driving on the highway at 65mph. Had vehicle towed to repair shop in san francisco. Serviced and replaced parts for B1239 error. Mechanic test drove vehicle and now another error code displays code P2112. P2112 Ford - throttle actuator control system error. The mechanic is replacing the throttle body and reprogramming the PCM. I called the Ford dealership and was told my VIN is not covered under any recalls for P2112. When I asked about consumer satisfaction program 13N03, I was told my VIN is not included. We had no problems with the vehicle prior to bringing it in for the recall 14S05. Now after that service we are having several problems and I have read that other vehicle owners are also having the same P2112 error. Ford should include our vehicle in this problem and see if the other two incidents we have are related some how. Everyone I spoke to at Ford did not want to help, but continue to charge me more diagnostic charges and repair. Thankfully we have an honest mechanic that is helping us out.
First sign of problem occurred in August 2014 when I put keys in ignition it would not allow me to start car. It was locked, or frozen up. I tried to move steering wheel but could barely move it. After about 5 to 7 minutes of trying to turn wheel, it unlocked and I was able to start vehicle. Next problem occurred in early September when turning wheel to back into parking space, it froze up and locked. I slowly turned wheel until it kind of unlocked. The next time the steering wheel froze was in late September. While making a right hand turn, I lost my power steering briefly. I was able to get off the road and parked for a minute or two before starting back on the drive home. It was unnerving to feel like I had no power over the car. As of yesterday, October 4th, the steering wheel vibrates when vehicle is idle. I came home from work, parked it and have not driven it since.
Vehicle has had issues with the dashboard gauges locking up while driving, took to Ford dealership and they could not identify cause of issue. If I hit the dash it gauges would start to work again. When gauges were not working, A/C would stop working as well. Most concerning is the last two days my car has stopped accelerating while driving it, I can put the gas all the way to the floor and it still won't accelerate. During that time A/C stops blowing cool air and if I apply my brakes the entire car will start to shake as if it is going to die. I turn off the car and restart it and it runs fine, however it does take a sec longer to turn over when I start it at that point. I am taking it to have it looked at today. I have had multiple repairs to this vehicle pertaining to the sensors.
Vct solenoids and cam sensors are faulty. The vehicle stalls randomly, engine lags and exibits poor fuel mpg. The problem occured just out of warranty and upon research; I have discovered this issue is very vast with 2009-2011 Ford Escapes, Mercury mariners, 2010-2011 Ford Fusion and Mercury Milan vehicles equipped with the 3.0L engine and built on or before 3-1-2011. My 2009 Ford Escape and many others vehicles should be recalled at no cost out of warranty.
Driving when suddenly check engine light flashed, battery light, and oil light all blinked after which engine was running but unable to accelerate. Was able to pull off to side of road placed in park again tried to rev engine nothing happened. Turned car off then turned back on and car ran as usual check engine light remains on taking to dealership tomorrow.
- Columbia, MO, USA
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Ford claims they have a customer satisfaction program (13N03) to address problems with the engine throttle body and that customers who come into dealerships will be able to have the powertrain control module software reprogrammed to protect the throttle body. The problem is- Ford will not honor this program unless the error shows on their diagnosis computer. I had this exact problem happen to me and the error did not show up on the Ford diagnosis computer so Ford will not fix this problem on my vehicle. As I was pulling out of a driveway and started to accelerate, my 2009 Ford Escape just completely lost all acceleration. The wrench light came on the dashboard, indicating an error. I could not get the car to drive above 2 - 3 mph. I took the car into the Ford dealership the next day, but their computer diagnosis machine did not show the problem. I was told that since I had powered off my car after the error occurred, the error was cleared from memory and would not show up on the computer diagnosis machine. If the computer did not show that my vehicle had that error, Ford would not fix the throttle body. Who can drive a car 20 miles to the nearest Ford dealership when the car can only go 2 - 3 mph"??. this is a major safety issue! I am very concerned that this will happen to me again when I am on a busy highway with my family in the car! what if this happens when I am driving on an interstate and I am unable to safely get off the road? since this has already happened to me, I know that my vehicle has this problem and it is only a matter of time before it happens again. How many people will have to be killed before something is done about this major safety issue???"
I was on hov lane on lie driving to my parents. As I was coming off to reg lane, my engine stalled. Fortunately, the other car was far away able to stop. I changed gear into park and restarted the car.
While driving to work on a residential highway without warning the vehicle engine just shutdown. The lights on the instrument panel came on and my wife was forced to coast to the side of the highway. This issue has occurred 2 times since, once in August and once on March 17th, 2014. The car has had regular servicing and at the time of the first incident the car was towed to the closest dealership for a review which was inconclusive as to the root cause. Check code tested all modules with all passing. No low voltage codes or PCM codes. Battery checked and all confirmed to be ok. As a potential remedy the PCM was flashed to the most current level.
While driving the vehicle I suddenly lost power and wrench and engine light came on. I was able to turn the car back on after a complete stop. Car was taken immediately to Ford and they said nothing wrong with it and if it happens again bring it in. After multiple times on city streets and interstates which I feared for my life, the car would have no power and the engine would not accelerate when I would step on gas. Had to shut the engine off and restart to make anything work. After that I took it to Ford again and this time they replaced throttle body-air intake which they said there were other vehicles with similar issues. I had to pay out of pocket due to out of warranty but they surely know there is a defect there in the throttle bottle and certainly an endangerment to those driving the vehicle and to those around them.
Power steering goes out without any warnings. Can be out if you turn the car on. If you turn the car off and you start it again the power steering may come back on. Most of the time you have to disconnect the battery and reconnect this usually will fix the problem for a day than you have to disconnect the battery again. The power steering has also gone out during driving as well. I feel that this is a huge safety hazard is may cause accidents.
Accelerating from a traffic stop. Taking a right turn, car rumbled and could not accelerate. Car went from 5mph and drop down to 3mph, the wrench light went on. Stopped at side of road and engine still running. Drove a little more and engine still rumbling and would not accelerate.
I was driving up a steep hill on a blind corner in my neighborhood today when the engine suddenly shut off. This is the first time my Escape shut off while I was accelerating. It stalled five other times in the past, each as I came to a stop sign or red light. The incidents are completely random with no warning, so I have no idea if next time will be at a red light or on the highway going 55 mph. When it shuts off I noticed that the dash flashes the battery and oil lights, but the battery is new and the oil is fine. I also noticed that when I'm idling in below freezing weather the engine will shudder, sometimes violently, but eventually stops when I start moving again.
Started engine and power steering was not working. Looked up in manual and it said it will go into manual steering if power steering get hot. This has happened a few times but then the power steering would work after each occurrence. Now the steering chatters and shakes the steering wheel even when in park and engine off.
I was stopped waiting at a red light at the top of a very steep hill. The light changed to green and I let my foot off the brake and went to push the gas and my Ford Escape lost all power and stalled. The battery light and oil light came on as it stalled and I started rolling backwards down the steep hill. I had no ability to steer the car and I also didn't have any brakes, I tried to slam the brakes as we were accelerating more quickly downhill but I had no control. In a matter of seconds my SUV veered off the road and hit a brake wall and at that impact my entire vehicle flies over onto the drivers side and stopped. The side airbags deployed and I was unable to open any doors. A passing car stopped and helped my son and I out of the back hatch.
Our 2009 Ford Escape has lost it's power steering, while I was driving, twice this week. It was nearly impossible to control the vehicle, yet it was still running. It is electric power steering so there is nothing that can be done to prevent it (I initially thought my power steering fluid must be low). The first time it happened, on Friday, I had it towed to my mechanic. Nothing showed up on the dashboard at the time and nothing showed up on his scanners. When the truck was started again the steering worked fine. We decided it must be a fluke. We only have 85,505 miles on the vehicle. It just happened to me again, while I was driving. My husband was supposed to drive to our friend's house North of boston (we are South of boston). He cancelled. It terrifies me to think of what might have happened to him at high speed on those highways. We got on the internet and discovered this is a very common problem in 2008 & 2009 Ford Escapes. It turns out the entire steering column needs to be replaced to fix the problem, average cost is $1500. Ford is aware of this dangerous life safety problem yet has not issued a recall. Do people really need to die first?
Vehicle suddenly lost power and slowed down. Symptoms match what others report to be a bad throttle body which Ford has changed design of. Has happened twice now. Ford says we have to pay for this repair but it sounds like it should be a recall.
While driving my 2009 Ford Escape (V6) home from work, my car lost acceleration. The engine was still running, the lights still worked, radio on, power steering, but I had no acceleration response from the gas pedal. I was able to coast my car onto a side road without incident, and noticed the service light was on before turning my car off (wrench symbol). I waited for a few moments, and tried to restart the car. To my surprise, the car started up immediately, and I was able to drive home without further issue. I took the car to a local auto shop to have the computer checked to see if the error was still in the system, but it was already cleared. Two weeks later, while driving home from a vacation weekend, the car did the same thing, except this time I was driving on the highway at 70mph, three hours from home with my son in the back seat. To say I was rattled would be an understatement. I was able to get to the side of the highway, turn the car off, restart the car and rejoin traffic. Roughly 1 hour later, the same thing happened. I immediately took the car to the nearest Ford dealership and dropped the car off for inspection and service. The dealer was able to pinpoint the issue to the electronic throttle body, and determined it needed to be replaced. $375 and 24 hours later the car was fixed. No issues after having the car back in my possession for two weeks. I wanted to issue an official complaint, and express my dissatisfaction with Ford Motor Company for knowing about this safety issue, and dragging their feet on issuance of a recall. The delphi manufactured component was known to be flawed, and had issued a technical service bulletin (tsb) 09-23-5, and re-engineered the component. I am a loyal Ford driver, but I fear Ford's lack of ethical conduct on this issue may be cause for reconsideration of future purchases.
Driving and vehicle kept acting like it was stalling while trying to drive. Knew that the gas was not low, so wasn't sure what the issue was. Made it to destination and called mechanic. Brought it in to the shop, still with intermittent stalling while driving. Ran a test and said that the throttle actuator control system was stuck open - this has seemed to be a problem with Ford Escape vehicles. Got it fixed with no incidents, but could have been worse.
As I was driving and the cruise control was set the road I was traveling had slight hills. It seems as though when the car went to down shift and speed up is when it lost power and went into limp mode. The last occurrence was on 10-17-13 while I was driving on a flat road. I had to brake for traffic when I went to accelerate is when it lost power and went into limp mode.
A D V E R T I S E M E N T S
- Rohnert Park, CA, USA