Have a 2008 Ford Escape. At 24,000 miles the window regulator on the drivers side broke. At 28,000 miles the window regulator on the left rear window broke. The car was under warranty for both these repairs. At 45,000 the right rear window regulator broke. At 59,000 miles the drivers side window broke again. I paid for both these repairs at my local big O tires, since it was no longer under warranty. Now at 65,000 miles the front right side window regulator has broken. I called Ford customer service to complain and ask them to help pay for repair since this obviously a defective part. I was informed it would take 4 days to render a decision. I told them that was unreasonable, that I would be unable to go any where that I would have to lock my car. They returned to the phone a few minutes later and told me I am responsible and they would not cover any costs because it was no longer under warranty. I believe this window regulator is a defective part. I do not feel that I should have to continue to pay to have a defective part placed in my car. I live in Arizona where it is 115 degrees...I never even roll down the windows, so it's not breaking due to overuse! I believe Ford should be paying for this repair.

- Phoenix, AZ, USA

In the last 12 months 3 of the 4 electric windows in my wife's Ford Escape have fallen into the door due to the regulators failing. I find it hard to believe that a recall for this equipment problem has not been called. In 2 of the incidents, the windows fell while being parked in a business parking lot which could've made the vehicle open to theft.

- Vidor, TX, USA

Starting at around 15,000 miles my window regulator/motor broke in my 2008 Ford Escape. Currently in October of 2013 I have replaced all of the window regulators/motors (4 total) in my car. The windows broke at around 15,000 miles, 30,000 miles, 60,000 miles and now at 85,000 miles. When speaking with my Ford service advisor he has stated that this is a huge issue with the Ford Escapes and continues to say that is really should be a recall for this make/model. The last window broke when I was driving and sounded like a gun was fired at me and my drivers side window dropped, causing me to swerve in traffic. This is a major safety concern and should be a recall. As stated all 4 of my windows have now been replaced and they cost about $380 per window to replace. Ford customer care has been unresponsive to this issue and they should be held accountable for the lack of safety of the window motors/regulators which creates an unsafe environment for the driver and all passengers in this Ford model. I would strongly encourage NHTSA to review this claim seriously and recall this part, as Ford is creating an unsafe environment for all individuals driving this car.

- Phoenix, AZ, USA

The window just fell down inside the door. I wasn't in the vehicle at the time. This could have happened while I was driving down the road. I searched online and several other Escape owners have experienced the same malfunction. I initially thought that someone had broke into my vehicle. If Ford is aware of this problem, why haven't they remedied the problem? if this would have happened while I was driving in the rain, for instance, it would have been a disaster.

- Memphis, TN, USA