This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Ford Escape. The contact stated that while turning the steering wheel, there was a loud abnormal noise. The vehicle was taken to an independent mechanic who diagnosed that the steering column fractured as a result the steering shaft needed to be replaced. The contact stated that the vehicle was included in NHTSA campaign id number: 14V284000 (power steering). The manufacturer was notified of the failure. The approximate failure mileage was 82,409. Updated 09-04-14 updated 11/28/2014
The contact owns a 2008 Ford Escape. The contact stated that NHTSA campaign number: 14V284000 (power steering) exceeded a reasonable about of time for the recall repair. The dealer stated that the remedy was not available. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact did not experience a failure.
- Bowling Green, OH, USA
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- Chicago, IL, USA