This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Ford Escape. The contact stated while driving 25-35 MPH, the vehicle lost power steering functionality. The power steering warning light was illuminated. The contact veered to the side of the road and turned off the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the steering torque sensor was not detecting the driver's steering input and that the power steering assists needed to be replaced. The independent mechanic informed the contact that the failure was related to NHTSA Campaign Number: 14V284000 (Steering). The dealer and the manufacturer were notified of the failure and advised the contact that the vehicle could not be repaired under the recall because the VIN was not included in the recall. The manufacturer referred the contact to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 130,000.
- Verona, PA, USA
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- Verona, PA, USA