The contact owns a 2008 Ford Escape. The contact stated that while her son was driving at an undisclosed speed, the steering fault message displayed before the steering wheel became difficult to turn in either direction, making the vehicle undrivable. The vehicle was towed to the local dealer who diagnosed that the steering column bolts were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number 14V284000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 128,000.

- Montrose, CO, USA

The contact owns a 2008 Ford Escape. The contact stated that the steering column seized while driving. The contact was able to pull the vehicle over to the side of the road. When the vehicle was turned off and restarted, the steering returned to normal. An independent mechanic confirmed that the steering column needed to be replaced. The dealer was not contacted. The manufacturer stated that there was no recall and referred the contact to NHTSA. The failure mileage was 170,000.

- Glouchester Point, VA, USA

The contact owns a 2008 Ford Escape. While driving 10 mph out of a parking lot, the steering wheel became difficult to turn. There were no warning indicators illuminated. The vehicle was taken to crown Ford Inc (420 merrick rd, lynbrook, NY 11563, 516-599-0600) where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 48,000.

- Malba, NY, USA

The contact owns a 2008 Ford Escape. While driving over 45 mph, the vehicle veered to the right and the steering wheel shook violently. The vehicle was taken to varsity Lincoln (49251 grand river ave, novi, mi 48376) where it was diagnosed that the steering column failed. The vehicle was not repaired. The manufacturer was notified and informed the contact that the vehicle had been previously serviced per NHTSA campaign number: 14V284000 (steering); therefore, the contact would have to pay for the repair. The failure mileage was 153,000.

- Farmington Hills, MI, USA

The contact owns a 2008 Ford Escape. The contact stated that there was a random sudden loss of power steering that progressed for over two years. The dealer was notified several times and was unable to replicate and diagnose the failure. In addition, the dealer failed to replace the steering column and inspect the torque sensor. The contact was unable to confirm if the instrument cluster module was inspected. The contact later received notification of NHTSA campaign number: 14V284000 (steering). The dealer only provided a software update for the pscm and the failure continued. The vehicle was taken back to the dealer where it was diagnosed that the steering column needed to be replaced. The manufacturer was notified of the failure, but provided no recommendation or solution other than the contact replacing the steering column with a newly designed steering column. The approximate failure mileage was 71,000.

- Utica, MI, USA

The contact owns a 2008 Ford Escape. The contact stated that the vehicle hesitated to start without warning. The vehicle eventually started after ten attempts. In addition, while driving 25 mph, the vehicle veered to the right independently. The vehicle was diagnosed and the technician stated that the driver side ABS tone ring was fractured and the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 155,000.

- Alexandria, VA, USA

The contact owns a 2008 Ford Escape. While driving 3 mph, the steering wheel seized and the maintenance wrench indicator illuminated. The vehicle was towed to a dealer where it was diagnosed that the steering column needed to be repaired. The vehicle had been previously repaired according to NHTSA campaign number: 14V284000 (power steering). The vehicle was not repaired and the manufacturer was made aware of the issue. The failure mileage was unknown. Updated 10/24/14 updated 4/17/15

- Sauk Village, IL, USA

The contact owns a 2008 Ford Escape. The contact stated while driving at various speeds the steering wheel became difficult to turn. The vehicle was taken to the dealer who replaced the steering column. The contact was made aware of a recall under NHTSA campaign number 14V284000 (steering), however his VIN was not included on the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 104,000. Updated 10/22/14 the consumer stated the failure occurred several times before being repaired. Updated 4/1/2015

- Anazonia, MO, USA

The contact owns a 2008 Ford Escape. While driving at an unknown speed, the power steering malfunctioned as the steering wheel became difficult to turn. The dealer stated that the steering column needed to be replaced. The manufacturer was notified and confirmed that the vehicle was included in NHTSA campaign number: 14V284000 (steering). The dealer would not repair the vehicle because the diagnostic codes were not associated with the recall. The failure mileage was 85,000.

- Las Vegas, NV, USA

The contact owns a 2008 Ford Escape. The contact stated that while driving approximately 40 mph, the power steering assist failed and the steering wheel became difficult to maneuver. The vehicle was taken to the dealer where they advised the contact that the steering column needed to be replaced. The vehicle was repaired. The manufacturer was contacted and offered no assistance. The failure and current mileage was approximately 108,000. Updated 05/08/13 updated 05/21/2013

- Sterling Heights, MI, USA

The contact owns a 2008 Ford Escape. While driving 35 mph when the steering wheel vibrated. When the vehicle was started it would lose power steering. The contact had to turn the vehicle off and back on so that the power steering would reset. The failure occurred every time he drove the vehicle. The vehicle was taken to the dealer who stated that the steering column needed to be replaced. The dealer ordered the part and the vehicle will be repaired at the owners expense. The failure mileage was 59725 and the current mileage was 60212.

- Elizabeth, CO, USA

I purchased a new 2008 Ford Escape on June 2,2007. My daughter is actually coowner/driver. She got in the vehicle on wed, June 6 and when she went to start it, it was locked up. Nothing worked to get the steering, etc. To work. She said it was locked in advantrac mode. The vehicle had to be towed in to a Ford dealership in charlottesville, va, where she works. They have had the vehicle ever since, and it took them 2 1/2 days to get a diagnosis to do with the power steering column. They say parts will not be availaable until July 5, 2007, which is ridiculous. Her car payment is due before then, and she has only driven 240+ miles. I believe there was a known problem with this vehicle, or it was not inspected properly before being sold. They say the parts are on backorder, which makes me think there have been more problems with this vehicle than they will admit. I would like to have Ford cancel our purchase, and take this defective vehicle back. I do not want to worry about my daughter driving down the road and it locking up, causing a rollover, etc. I think this vehicle was defective and we should not have to keep it. We don't know how to get help, I will probably call the attorney general of Virginia tomorrow. I am very upset over this happening, and feel that we got conned into buying a defective vehicle, so we should be compensated for our trouble, and released from this purchase. Let me know if you can help me. Thank you.

- Covington, VA, USA