This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Ford Escape. While driving 60 mph, the vehicle stalled. The contact was able to restart the vehicle. After stalling, the emergency warning light illuminated. The failure recurred on numerous occasions. The vehicle was taken to a dealer where it was diagnosed that the electrical coolant pump motor for the hybrid battery needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was aware of NHTSA campaign number: 14V526000 (hybrid propulsion system), but the VIN was not included. The failure mileage was 150,000.
The contact owns a 2008 Ford Escape. The contact stated that the vehicle hesitated to start without warning. The vehicle eventually started after ten attempts. In addition, while driving 25 mph, the vehicle veered to the right independently. The vehicle was diagnosed and the technician stated that the driver side ABS tone ring was fractured and the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 155,000.
The contact owns a 2008 Ford Escape. The contact stated that the ignition switch failed to turn correctly to start the engine. The engine was able to start after several attempts, but eventually failed permanently. The vehicle was taken to the manufacturer where it was diagnosed and repaired. The failure reccured after the repair. The manufacturer was notified. The failure mileage was 44,000.
Truck is accelerating and switching gears on its own. While at a traffic light, a wrench light pops on and the truck begins to switch gears. Once the truck is turned off, the wrench light goes away but returns after driving begins again. Truck is not getting enough power when driving as if it is going to shut off. There are also jerking motions while driving.
Had the truck serviced received a perfect report, then 2 weeks later the steering became very tight and hard to steer.took the truck to 3 different shops to learn they were not equipped to handle an electrical power steering.
- Philadelphia, PA, USA
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The contact owns a 2008 Ford Escape. While driving 45 mph, the steering wheel made a clicking sound and shook without warning. Approximately 30 seconds later, the steering wheel became very difficult to turn and failed. The next morning, when the vehicle was started, the maintenance warning light remained illuminated. The vehicle was previously repaired per a recall in August of 2014 for the same issue, but the failure recurred. The vehicle was taken to a dealer where it was diagnosed that the power steering torque sensor needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 52,000.
The contact owns a 2008 Ford Escape. The contact received notification of NHTSA campaign number: 14V284000 (steering). After the vehicle was repaired under the recall, the vehicle experienced several failures. The failures included the loss of anti-lock braking system, stability control, and the brake warning light was constantly illuminated. The vehicle was taken to the dealer to be diagnosed; however, the mechanic was unable to retrieve a fault code on the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 115,412.
Hi my name is [xxx] I have a 2008 Ford Escape and I am having steering wheel electrical problems when I turn on the car the steering wheel vibrate and I have done some research and I look like there has been alot of people complaining about the same problem im having and that might be the steering wheel torque sensor. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I took my 2008 Ford Escape in to have the sensor replaced on electric power steering that should have been taken care of correctly to start with. I filed a complaint yesterday for that issue. I forgot to mention and add a complaint for another issue that I am having also with the 2008 Ford Escape. I am having problems with the ignition. When you try to start the vehicle it will not start. If you remove the key and try again then it will start. Or if you sit and wait a few minutes and retry to start the vehicle then it will start. I thought at first this was caused by the shaken in the steering wheel. However the mechanic informed me that I needed a ignition switch and it was a separate issue and bill. I could only afford to have the sensor replaced for the eletric power steering wheel so for now I can only hope and pray the ignition switch does not go completely out and leave me stranded. I have had nothing but problems with this vehicle. Honestly... I want to cry! every time I turn around it is something going wrong with this vehicle. Also I had to get the serpentine belt fixed last week as well. I dont know of what more I can say at this time. My nerves are shot worring about what will go wrong next with this vehicle and I worry if it will start to pick my daughter up from school and soccer or if she will be left stranded because I don't have a reliable vehicle. Not to mention having to worry; about having money for repair after repair. I am so discussed with Ford! also I have a issue with the vehicle making a noise. I thought the noise could be related to the serpentine belt but that is not the case. It is something else, but I can't afford to address that issue until I can get the ignition switch replaced.
The ignition switch has been replaced once and now the problem is starting again the key just turns and car doesn't turn over and it beeps because you cannot put key in right position.
August 2014 took my 2008 Ford Escape into local Ford dealer for recall notice recall 14S05 - power steering assist fault issue with torque sensor replacement - lindquist Ford dealership just upgraded a program into my Escape for abt 20-30mins, didn't check any parts for replacement, told me no parts were replaced there was no warning light so they didn't physically take the time to look. February 2016 - no engine light comes on but when I turn the key over for the last 6wks sometimes my Escape starts up sometimes, sometimes it does not with a notice "power steering assist fault" - as weeks went by, the steering wheel is shaking more randomly while driving and stopping. The only way to start my Ford Escape is by remote start to bypass the starter. Recently, I took my car into my local mechanic, after thorough investigation the torque sensor is cracked. I was told by Ford employees, 2 other local Ford dealerships & the mechanic to take the Escape back to the dealership who opened up the original recall back in August 2014. That original dealership did make a claim, Ford warranty denied the claim- the dealership didn't "choose" to tell Ford warranty they never looked at the recall parts in August 2014 they just did the upgrade, their liability "that's what the letter told them to do, no warning light no replacement parts". I paid $70+ for what the mechanic just did for free. That dealership did not check for any parts that needed replaced back on 2014. Not only did the dealership charge me $70, I took the Escape back to the local mechanic and paid $500 for a new torque sensor; same exact part falling under the recall "power steering assist fault". denied claim on 2/19/2016, reason- it's been over a year since my recall update was done the dealership should have been replaced the part back in 2014. I drive 2 cars, seriously?
I have a 2008 Ford Escape that had a recall on it. After I took it in to the local Ford dealership, my car started having problems relating to the recall. After taking it to two different Ford companies and proving that the recall fix did not work and is causing problems, Ford refuses to authorize the other repairs that is covered under the recall, because one repair shop did the initial update. Now my car is having major problems, and I cannot afford to fix it. It is a safety issue. I have talked to 5 different people about the issue at Ford but they keep saying that the case number I provide the dealership should take care of it however it does not. Im a single mother of 3 with low income and if my cars power steering goes out at a crucial time I could potentially cause a serious accident.
Experienced sudden engine shut down while driving 60mph on freeway. Put vehicle in neutral and coasted to shoulder. Vehicle restarted. No fault code found
On December 11, 2015 I had taken my 2008 Ford Escape to dealer for the 14S05 recall being that two days before my power steering had locked up. They did the software update now on December 31, 2015 I have no power steering at all. Took it back to dealer said torque sensor went out and is not part of recall. Its pretty unsafe that they recall this part but wont honor to fix it when they know its a problem with all these vehicles between 2008-2011. Why send a recall letter if the dealer isn't going to fix the problem and expect you to pay put of pocket for something they know is being recalled?? makes me very upset and unhappy with Ford and their vehicles if they can't make them safe for people to drive, they are picking the cheapest way to fix the problem with just the software update when the issue is more to do with the torque sensor in the vehicles. People are driving these vehicles thinking they are fixed when they are not, thinking we are in a safe vehicle and we are not because Ford doesn't want to honor the recall. Its ridiculous how Ford is doing this and not safe for drivers. Please help me and everyone who has had this issue with the recall dealing with the torque sensor get replaced...thank you.
The contact owns a 2008 Ford Escape. The contact stated that the ignition switch was inoperable and the starter key needed to be forced into the ignition switch in order for the vehicle to start. The failure recurred. The contact stated that the ignition switch eventually failed to start the vehicle. The vehicle was no longer operable. The contact spoke with the dealer who informed the contact that the failure was common and the ignition switch needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 105,000. The VIN was not available.
The contact owns a 2008 Ford Escape. While parked, the vehicle was unable to start. The vehicle was towed to the contact's residence where it was repaired; however, the cause of the failure was unknown. In addition, while at a stop, the vehicle failed to accelerate when the accelerator pedal was depressed. The contact switched off and restarted the vehicle, but the failure recurred. The vehicle was towed to the contact's residence again. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 85,000.
The contact owns a 2013 Ford Escape. While driving approximately 10 mph, the vehicle stalled, lost braking and steering ability, and crashed into the rear of the preceding vehicle. The contact stated that several warning lights illuminated momentarily. The air bags did not deploy. A police report was filed and there were no injuries. The vehicle was towed to a local garage. The manufacturer was made aware of the failure, but did not help, claiming that there was no indication of vehicular malfunction. The vehicle was repaired by an independent mechanic. The failure mileage was 36,000.
3 years ago my radio no longer lights up, the heat & ac only works on high and inside lights don't work. Then in 2013 replaced the transmission with absolutely no warning with 86,000 miles on the vehicle now in 2015 the power steering has gone out on the vehicle and this was recalled in 2014 and I took it to the dealer and they said that they would have covered it if it was within 12 months. It was a week and half over that.
The contact owns a 2008 Ford Escape. While driving 5 mph, the electric assist power steering stopped working. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 112,300.
The contact owns a 2008 Ford Escape. While driving 45 mph, the vehicle experienced a loss of power steering. The vehicle was able to be stopped, but required a greater effort to operate the vehicle. The dealer diagnosed that the steering column malfunctioned and needed to be replaced. The vehicle was repaired. Prior to the failure, the vehicle was reprogrammed under NHTSA campaign number: 14V284000 (steering); however, the failure recurred. The manufacturer was notified of the failure and stated that the vehicle would not be repaired twice under the recall. The failure mileage was approximately 132,000.
A D V E R T I S E M E N T S
- Spring Grove, VA, USA