This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact's son owned a 2008 Ford Escape. The contact stated that while her son was driving at approximately 60 - 65 MPH, another vehicle rear-ended his vehicle in a hit-and-run collision. The driver's side front seat fractured and detached, hitting the contact's grandson's face. The airbags were not deployed upon impact. The contact's son sustained head injuries, and her grandson suffered facial fractures and a broken jaw. Medical attention was received. A police report was filed. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000. The VIN was unavailable.
The contact owned a 2008 Ford Escape. While at a stop, a tractor trailer rear ended the contact's vehicle. The driver's seat fractured completely from the frame and the vehicle was destroyed. The driver sustained back pains and received medical treatment. A police report was filed. The vehicle was towed to a collision center by the insurance company. The vehicle was not diagnosed by a dealer. The manufacturer was not aware of the crash. The VIN was not available. The approximate failure mileage was 70,000.
I turned on my seat warmer on driver's seat and heater, within a minute or so smoke started coming out bottom part of control panel where it meets the console. The smoke got worse. I was in the middle lane of heavy traffic and had a difficult time getting over to turn off and get stopped. By this time the smoke was quite bad (had electrical smell) I had all windows down & sun roof open. The car alarm went off, the heater would not turn off. I finally got stopped and got out of the vehicle. A lady pulled in to the church parking area where I was and called 911 for me. By this time you could see actual fire (flames) coming from the same spot as smoke. It was amazing how quickly it was in flames. The vehicle blew up. The fire department arrived in time to put out the fire. The only thing left is the metal shell and the tires. Nothing in the interior. All windows and sunroof blew out. Bumpers, lights, tail lights melted. Thanks Ford.
A D V E R T I S E M E N T S
- Hurst, TX, USA