This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had a 2003 Ford Escape that started having problems starting. It was usually when I had left the vehicle for 8 or more hours. I would try to start it and it would hesitate and take a while to start it. After a few tries it would jerk back at me and start. This was a problem for about 2-months. On May 26, 2006 I left my vehicle in the parking lot at work. It was the first really hot day (90+ degrees) of the year. When I got back to my car it hesitated when I cranked it. I cranked it again and it popped back and me and then there was an explosion. There was smoke coming out of the hood. I opened the hood (burning my finger in the process) and found parts and pieces everywhere. I took it to the Ford dealership and the upper intake manifold blew apart. The dealer never gave us a reason why (we pushed but we were told that it shouldn't have happened and that the engineer was on vacation). We had the upper intake manifold fixed and it cost us a lot of money out-of-pocket. I asked them for the old upper intake manifold back, but they wouldn't give it back. I was always intending to file a complaint. The Ford was 3-years old with 54,000 miles on it, so it was out of warranty, although the dealer stated that it was a faulty part that caused the problem? it is possible that it was N a horrible misfire, but we aren't sure. I do know that it scared me and could have hurt someone. Luckily the vehicle did not catch on fire. The problem was fixed for 2-months when the vehicle started hesitating again when I started it. I was terrified to drive it and the dealer told me it was unrelated but I could pay (again) to have it looked at. I started having panic attacks when driving the vehicle, so we traded it in. I would like a refund and to stop this from happening to other people.
Since the beginning of 2003 consumer complained about starting problems. There had been incidents where the vehicle stalled at intersections, and could not be restarted. Consumer took vehicle to dealer for inspection seven times. Could not figure out the cause of the problem.
- Richmond, VA, USA
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- Wyandotte, MI, USA