This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2003 Ford Escape XLT paint is peeling in strips off the hood and from the sunroof back. I have made multiple complaints to Ford in righting on the phone and in person. They claim to have never heard of the problem. In my research I have found @ least 45 others with the same issue. This is something they should not be allowed to sweep under the rug. It is a defect they are responsible for.
The caller pulled the hood release and with the hood in the release position and the safety latch on the hood while she was driving the hood flew up. The caller said the latch that held the hood from the outside did not hold when the hood flew up. The dealer fixed it, and said there was nothing wrong with the latch. The manufacturer said there was nothing wrong with the latch. The caller was able to get the vehicle off the road.
- Haverhill, MA, USA
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- Northborough, MA, USA