This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The windshield on the Ford Escape cracked when I rinsed it with a regularly garden hose. Since I rinse all my cars frequently and have never had this problem my mechanic suggested that the glass was very thin and likely cracked from the cold water hitting the warmer glass. I contacted the Ford dealer, who indicated that there was no known problem with their windshields. I have scheduled a glass company to replace the windshield this Friday, June 22 at my house. Please contact me, if you need additional information. Thank you.
(1) ce light on again (2) vehicle not idling normally (3) vehicle not advancing from stop (4) smell burning oil from engine when shut off, no visible oil leak found on driveway (5) rattling from lf of the vehicle; speed of rattling directly related to speed of vehicle; starts around 25 mph. (6) driver's seat lurches forward on seat track when braking; only occurs with lighter weight drivers. Took vehicle to dealer for the 30K mile check & to have them address the issues. Dealer did the following - issues 1-4: engine covered in oil upon inspection (second oil leak); leak coming from the front cover & oil pan; dealer replaced the front cover gasket, oil pan gasket, valve cover gaskets, upper intake gaskets, & oil filter; dealer replaced the catalytic converter monitor sensor again (third time). Issue 5: dealer did not hear noise coming from lf of vehicle; heard a noise from rear of vehicle; rear lift door latch loose; adjusted/oiled it. Issue 6: dealer compared problem with other Escapes; found to be a normal condition of power driver's seat to have some play in it (this is very unsafe; seat lurches forward 1-2in when braking; I'm a short female who struggles to sit a min of 10in from the sw for the ab; moving me forward another 1-2in in a crash is not safe). Dealer found front brake pads/rotors below specs; stated that this is normal for 30K miles; seems too soon. Several complaints filed to NHTSA regarding excessive brake/rotor wear. Vehicle was in the shop 7/16-7/23. Dealer paid for a rental car (third time). Picked up vehicle & drove it off lot; heard rattling from the lf of vehicle. Took it back & a mechanic went on test drive with me, heard noise. Took it back & inspected vehicle together. I noticed the weather stripping on the left side of the windshield was cracked & detaching from vehicle. Had been slapping outside of apillar when driving, making noise. Dealer stated they would order new part & I'd have to bring vehicle back again to have it installed.
Computer controls locked down the car. The dealer said that the computer was resetting when it done this and there was nothing they could do. The windshield is separating from the car and the dealer will not cover this as a defect because my car is the only one they know of.
The windshield leaked water when it rained. The dealer stated that the windshield was separating from the molding, and it's not a safety defect it was normal. While driving water would get inside the vehicle.
The windshield on my 2002 for Escape XLT leaks inside every time it rains. The dealership said the windshield was separating from the car but Ford will not cover it as a defect. This is a defect and should be fixed by manufacturer. Filed complaints with better business bureau and will be talking to the media.
This car has had various defects in the 8 months that I have owned it. I have had the rear wiper arm and windshield fluid receptacle replaced. Next the brake light came on because the vehicle was leaking brake fluid. This resulted in the replacement of the master cylinder. Next the vehicle lost power at 40 mph right in the middle of traffic not once, but three times. I feel this SUV is not dependable or safe to drive. I am scheduled to take a vacation and drive from Wisconsin to Arkansas in the August heat, but I am having second thoughts. I would like to get rid of this vehicle. It is an accident waiting to happen.
A D V E R T I S E M E N T S
- Millersville, MD, USA