This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Ford Escape. While driving 60 mph, the accelerator pedal went down to the floor and would not release. The contact was able to place the vehicle into second gear. The vehicle was towed to the dealer and they stated that the cruise control cable failed and jammed the throttle cover. The transmission became damaged when the contact shifted into reverse gear. The manufacturer may not be able to assist. On November 25, 2007, the vehicle was taken to the dealer due to reverse. The dealer cleaned the throttle body, flushed the injectors, and cleaned the upper intake gasket and spark plugs. The fuel filters, coil boots, and ignitions wires were replaced. The current and failure mileages were 62,000. The consumer stated the battery light comes on while driving, replace fuel filter, and A/C is not blowing cold. Updated 03/31/08
While driving 45 mph vehicle stalled. Consumer was able to start vehicle and drove it home. The next day, vehicle would not start. Consumer had the vehicle towed to the dealer for inspection, and mechanic replaced the battery. Driver informed the mechanic that the air bag light appeared on the dashboard and remained on after the battery was replaced.
2002 Escape stalled while coasting 35-40 mph down-hill. Engine, battery and oil lights illuminated on dash. Loss of power steering and breaks. Vehicle started up immediately after placing in "park" position. Dealership tested vehicle and found nothing out of the ordinary. Vehicle was 3 days old, 164 miles on odometer. This vehicle is the replacement to 2001 Escape that stalled 4 times while coasting. Dealer replaced fuel pump, electronic engine control (eec) relay on separate occasions. Vehicle still stalled. Dealership very "pro-active" and willing to assist by offering rental car while testing both vehicles.
- Parma, OH, USA
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- Idyllwild, CA, USA