This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2002 Ford Escape. After exiting the vehicle, there was a fire that erupted under the hood. The fire was extinguished by a fire company. The vehicle was destroyed and towed. The insurance company was to investigate the failure. The vehicle was included in NHTSA campaign numbers: 12V353000 (engine and engine cooling, vehicle speed control) and 12V005000 (service brakes, hydraulic). The vehicle was not inspected by a dealer. The manufacturer was notified of the failure. The failure mileage was not available. Parts distribution disconnect.
The contact owns a 2002 Ford Escape. The vehicle was repaired under NHTSA campaign number: 12V005000 (service brakes, hydraulic). While the vehicle was stopped at a red light, the brake pedal was depressed to the floor and the contact had to use the emergency brake to stop the vehicle. The ABS and brake warning indicators illuminated. The vehicle was taken to the dealer who diagnosed that the rear wheel sensor short circuited and needed to be repaired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 209,000. Updated 04/06/15
The contact owns a 2002 Ford Escape. The contact stated while driving 55 mph the vehicle accelerated independently. The contact applied immense pressure to the brakes to no avail. The contact crashed into five vehicles. The contact suffered bruises to her legs. The vehicle was destroyed. The manufacturer was made aware of the failure. The failure and current mileage was 135,000. Updated 12/5/13
The contact owns a 2002 Ford Escape. The contact stated that a burning odor was exhibited form the vehicle while driving 70 mph. The vehicle was taken to an independent mechanic and the contact was informed that there were two leaks coming from the engine. The vehicle was repaired however, the burning odor remained after the vehicle was repaired. The contact also stated that she received notification of NHTSA campaign id number 07V156000 (service brakes, hydraulic:antilock:control unit/module) but was informed that the parts would not be available to repair the vehicle until the second quarter of 2012. The vehicle was not repaired. The failure mileage was 100,000.
The contact owns a 2002 Ford Escape. The contact stated that the vehicle was included in the recall associated with NHTSA campaign id number 12V005000 (service brakes, hydraulic:antilock:control unit/module). An authorized dealer and the manufacturer were notified and the contact was informed that the parts necessary to remedy the failure were not available. The contact also stated that the brakes shuttered whenever they were applied and the anti lock brake light was illuminated. The vehicle was not repaired. The failure mileage was 134,000.
- Horsham, PA, USA
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Received a recall notice in Feb from Ford (recall id 12V00500 - issued Jan 2012). Indicated potential problems with brake fluids leaks that could cause shorts in the ABS electronics. We contacted dealer. No parts available yet. Our ABS and brake indicators came on in March as described in the recall notice. Ford still said that recall shows safe to drive, just don't park in the garage due to potential fires. Last night, drove home and parked (in the driveway). Unloaded some stuff from car... no problems noticed. Came out of house about 15 minutes later to unload stuff from car and found it smelling of hot electrical system, and smoke coming from hood. Used hose to cool down under hood, while I found wrench and unhooked the battery. Smoke was coming from all sides under and behind engine block. Once battery disconnected the smoking stopped. Calling Ford corporate, local dealer, and insurance this morning to see what to do next.
The contact owns a 2002 Ford Escape. The contact stated that the vehicle was leaking brake fluid. The contact also stated that he eventually received the recall notice associated with NHTSA campaign id number 12V005000 (service brakes, hydraulic:antilock:control unit/module), which addressed the failure. An authorized dealer and the manufacturer were made aware of the failure and stated that the parts were not available. They were unable to provide a time frame as to when the parts would become available. The vehicle was not repaired. The failure mileage was 92,000.
The contact owns a 2002 Ford Escape.the contact received notification of NHTSA campaign id number: 12V005000 (service brakes, hydraulic: Antilock: Control unit/module) in April 2012. The dealer was contacted and advised that the part needed for recall repairs was on back order and was not aware of when the part would become available. The contact stated that the repair expectations had exceeded a reasonable amount of time. The failure mileage was 140,000 and the current mileage was 147,000.
The contact owns a 2002 Ford Escape. While parked, the contact attempted to start the vehicle but to no avail. The vehicle was towed to an independent mechanic. The mechanic advised that brake fluid was leaking and caused a short in the brake control module. The brake control module would have to be replaced. The contact referenced NHTSA campaign id number: 12V005000 (service brakes, hydraulic:antilock:control unit/module) but was advised by the manufacturer that the VIN was not included in the recall. The vehicle was not repaired. The approximate mileage was 147,000.
The contact owns a 2002 Ford Escape. The contact stated that after receiving notification of NHTSA campaign I.D. number 12V005000 (service brakes, hydraulic:antilock:control unit/module) in January, the manufacturer advised that a second letter would be sent to the contact in April to advised of when the vehicle could be repaired. The contact never received the letter and contacted the local dealer. The dealer stated to the contact that the parts needed to perform the recall repair were not readily available and could not provide an estimated time of availability. The contact was concerned that the vehicle would exhibit one of the recall consequences if the vehicle was not repaired in a reasonable time frame. The vehicle was not serviced. The contact had not experienced a failure.
The contact owns a 2002 Ford Escape. After taking the vehicle to the dealer for repairs under NHTSA campaign id number: 12V005000 (service brakes, hydraulic:antilock:control unit/module), the contact was informed that the repair parts would not become available until after a six month waiting period. The contact stated that the time involved with having to wait to have the defect repaired was unsatisfactory. The contact had not experienced a failure. The current mileage was 136,000.
The contact owns a 2002 Ford Escape. The contact stated that she received a recall in regards to NHTSA campaign id numebr 12V005000 (service brakes, hydraulic:antilock:control unit/module ). the manufacturer was notified and the contact was informed that the necessary parts were unavailable. The manufacturer was not able to provide a time table for when the parts would become available. The contact expressed concern because the vehicle was going to be inspected soon and she feared the potential fire hazard. The failure and current mileages were approximately 100,000. The VIN was unavailable.
Brakes are like hitting a brick sometimes don't stop you have to pump. And it feels like its pushing back. Brake light is on. Called Ford about recall on brake ABS and they say we don;T know when we will have the part park the ca. This is dangerous I have only one vehicle and have to drive to get to work. Is there no alternative" what else can be done Ford gets away with so much!!! will Ford reimburse for a rental until this is fixed?"
Took the vehicle into Ford to adjust brakes because the felt mushy and pedal traveled to the floor. Ford adjusted the brakes, found a cracked brake line, and bleed the brakes and charged $260. Two weeks later the same problem occurred. Left the car at Ford this time they say a faulty master cylinder which is another $280. Now of course they claim this has nothing to do with the recall for the leaking master cylinder cap.
The contact owns a 2002 Ford Escape. The contact received notification of NHTSA campaign id number: 12V005000 for the vehicle. The contact called her nearest dealer and was advised that the parts for the recall repair would not become available until April 2012. Prior to receiving the recall notice, the contact was traveling 10 mph when she attempted to apply the brakes but the vehicle would not respond and the brake pedal dropped to the floorboard abnormally. The vehicle was taken to a local mechanic where the brake lines were replaced. The vehicle was not diagnosed by an authorized dealer. The current and the failure mileages were 100,000.
I crashed on November 24th of 2010 due to not being able to stop fast enough because of my anti lock brakes. Hurt someone in the process, had to pay fines and court costs and an accident on my perfect record because I was at fault for running into them. And I was left with a totaled truck I had to sell to pay for fines and now I found out there was a recall on my anti lock brakes which explains why it wasn't working right....
I have received a notice from Ford M.C. that my Ford 2002 Escape can spontaneously catch fire and burn my house down while turned off inside my garage or while running, therefore I should stop parking the vehicle near any house structures. When I called Ford, I'm told that the vehicle is otherwise safe, while it is scheduled to be repaired sometime in quarter #2 of this year. How safe does this sound to you.."?" I have detected the hot smell odors referred to within the letter (recall notice) & am concerned that the government is giving Ford too much slack in resolving a matter that appears to be quite volatile (pun intended).
Received notice from Ford regarding safety recall 11S24 for Escape 2002 dated January 2012. Advised not to park car near any structures to prevent a potential fire from spreading in unlikely event that your ABS module develops an electrical short. Ford dealer inspection performed 2/9/2012 states car will need safety recall parts but will not be available for 45 days or later. Contacted Ford mfg, customer service supervisor tried to locate parts- unavailable. Supervisor says notice is not official yet, there are no implementation plans or parts available for older cars, no repair procedures available. Offered to help me qualify for a new car and work with local dealership. 2nd offer to place aftermarket parts at my cost and apply for reimbursement/partial reimbursement/no reimbursement based on if the recall is going to go through. Is this official or not official, and is Ford releasing themselves of liability if there is property damage and that is the nature of the letter.
The contact owns a 2002 Ford Escape. The contact stated that after starting the vehicle, burning oil fumes were emitted into the vehicle through the vents. The contact mentioned that the brake warning lamp was illuminated and that he was constantly replenishing the brake fluid reservoir. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in NHTSA campaign id number: 12V005000 (service brakes, hydraulic:antilock:control unit/module ). the vehicle was not repaired. The failure mileage was 120,000 and the current mileage was 134,000.
A D V E R T I S E M E N T S
- Talladega, AL, USA