Rear power lift-gate sensor activates and causes lift-gate to close while reaching into of out of vehicle. Has occurred 20 + times.

- Tonawanda, NY, USA

Unintended Hands-Free Liftgate Activation: When standing next to or loading items into the rear cargo area the lift gate will begin to close on its own. On two occassions I have been hit on the head and also on my shoulder. No injuries were incurred. This is a random occurance. The issue has been reported to the Ford dealership, McDonald Ford in Freeland MI, on several occasions. The most recent being April 13, 2023. The service advisor presented me with a Ford bulletin, SSM 51360, which states "This is a normal condition and repairs are not necessary." I feel that this is a safety issue, especially for seniors who may not be able to react as quickly as I did in order to avoid injury.

- Freeland, MI, USA

The faulty back door lift and/or sensor resulted in the back door closing without activating the close button and it hit me in the head and shoulders several times while I put groceries in and/or removing them from the back area. I was unable to activate the foot sensor to open or close the back door when I purposely tried to open the back door using the foot sensor. After bringing the vehicle to the dealer for an oil change and informing them that this occurred 3 months after purchase, they informed me they did not have time to look at it and I had to make a different appointment. Also they stated they did not have any other concerns or complaints involving the back door closing without activating the close button. We live 4 hours away from the dealer and when I made the appointment to have it checked, that morning before leaving home, my husband went to help me pack afew items in the back and the door slammed so hard and hit him in the head causing a small laceration, headache and neck discomfort. At that point, the door did not stay open at all and slammed closed hard, with all the weight of the door. The dealer did not have the part and told me to be careful until fixed. I am afraid to use the back area now because it is hard for me to hold the door open to use the back. The door slams with such strong force that it could cause great bodily injury if you were caught there when the door slammed shut. The part was ordered the same day on 10/14/22 and I did not get an appointment until 11/2/22 to get it fixed. A great SAFETY concern especially if one had small children and this happened.

- L'anse, MI, USA