The contact owns a 2021 Ford Edge. The contact stated that while driving at an undisclosed speed, the "Key Not Detected" message was displayed, after which the vehicle independently turned off while in motion. The contact pulled over to the shoulder of the roadway; however, upon restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that the information display center went black, resulting in the loss of safety features and alerts for pertinent vehicle information. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 10,000.

- Glaewater, AK, USA

I took my car into the dealership because my crash sensor light kept coming on & my cruise control wouldn-??t work. The dealer said that the crash sensor bracket was fractured & the dealer wouldn-??t repair it under warranty. The bracket wasn-??t repaired, they wanted $595 to repair it. This is the same complaint as NHTSA ID# 11506284 on [XXX]. VIN# [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Brownstown Township, MI, USA

Since I bought the car last year I been at the delaership more than 3 times already complaining about the screen and the two on the back of each seat. The main screen frezees all the time not allowing me to use the cameras nor gps etc. The two at the back are 24/7 on. Dealership states Ford has no idea how to reapir the veh. That I should wait and they ignored my petitions for my warrantu amd packages information along with anything in writing. They just call.. no paperwok.

- Springfield , VA, USA

When driving on a dry, paved side street, the ABS was -??temporarily disabled-?? per the notification on the screen. Additionally the large display screen to control the radio, Bluetooth and temperature settings was black not working. The USB and USBc were also not working.

- Chicopee, MA, USA

The contact owns a 2021 Ford Edge. The contact stated that while driving at various speeds the crash sensor illuminated. The contact stated that the crash sensor light was flashing on and off. The cruise control was inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the crash sensor needed to be replaced. The contact was informed that the crash sensor bracket was fractured. The warranty was declined due to the damage. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The approximate failure mileage was 26,000.

- Shelby, IN, USA

IN feb 2022 my dash produced a pre-collision assist not avaible and also a adaptive cruise not available sensor blocked see manual. when i tried to tap the button for cruise control it would show set speed, but wouldn't let me. i called ricart ford in ohio and took it to them. they said it was the cruise control manual bracket had been damaged by outside force( a rock) and ford wouldn't fix it. Mind you I have never hit anything with this vehicle. Ricart refused todo anything so i contacted ford and they said take it to a different dealership. Took it to donley inohio they said a bird. Now the screen gltiches, the front camera doesn't work, the hatch will open and shut multiple times and when shutting the moon roof it will stop and go back. Then it made a sound and sounded like the gearbox, also car alarm went off, while running in park, nothing touching keys. Also the all wheel drive light will come on and say dissabled.

- Fredericktown, OH, USA