The contact owns a 2020 Ford Edge. The contact stated while her husband was driving 65-70 MPH with her and her 21-month-old son in the rear seats, she heard abnormal exploding sounds and noticed that the sunroof glass panel had exploded into several pieces. There were no injuries sustained. The contact stated that the shade guard was closed at the time of the failure occurred. The contact's husband veered to the side of the road, where he removed and discarded the sunroof glass panel broken pieces. The contact stated that duct tape was applied to the sunroof several times while driving to the destination. Two unknown dealers were notified of the failure but did not provide any assistance. Additionally, the vehicle was taken to the local dealer, who informed the contact that the vehicle needed to remain with the dealer for diagnostic tests and repairs. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 27,000.

- Wayne, NJ, USA

On 10/22/2022 while driving on a highway at the posted speed limit, without warning the Panorama Sun Roof exploded showering shards of glass on Myself and My Wife. The glass sunroof was properly closed but the inside headliner panel was open to enjoy the sun. The moderate average temperature outside at this time was approximately 68 degrees. This vehicle currently has approximately 12,250 miles on it. When the sunroof suddenly exploded, my wife sustained cuts to her hand and both of us were covered in shredded glass, including tiny glass shards embedded in our scalps. The explosion was so sudden and loud I nearly lost control of the vehicle. Fortunately, there was minimal traffic on the road at the time of the explosion with no vehicles immediately in front of us. Research has revealed many incidents of exploding sunroofs on various Ford models, with an exceptionally high incident rate for the Ford Edge model. It was further discovered that this exploding sunroof issue in various Ford models has been ongoing since 2008 with the Ford Motor Company being made aware of this defect. Research has further indicated to date, Ford has failed to issue a recall for this serious and dangerous defect. If our grandchildren had been rear seat passengers (which is often the case), this incident could have been tragically much worse. Not only did the exploding sunroof cause a serious, dangerous and injurious safety threat to us as passengers, getting the vehicle off the road (with the interior headliner panel closed) caused a safety threat to any nearby drivers as we could hear and see the remaining shattered glass flying off the vehicle into the roadway.

- West Seneca, NY, USA

The contact owns a 2020 Ford Edge. The contact stated while driving 60 mph, the sun roof exploded causing glass shards to fall onto the contact. The contact did not sustain any injuries. The contact stated there was no warning light illuminated. The vehicle was towed to a local dealer but has yet to be diagnosed nor repaired. The manufacturer was informed of the failure and referred the contact to consumer affairs. The failure mileage was approximately 2,000.

- Fullerton, CA, USA

On July 4,2020 at approx 10:15am I was driving on pa 663 highway. Out of no where, I hear this loud boom. Car in front of me kept going, car in back of me getting closer as I slow down and pull off to the side of highway. Car behind me kept going. I get out of car and find my panoramic sunroof shattered. I had the cover closed so glass was caught inside cover. I look inside cover and find nothing but shattered glass. I call Ford roadside assistance. While I wait for driver, I take pictures. Driver arrives and tows car to nearest Ford dealer which is 100 miles from my home. On Monday, 7/6/20, I call dealer since I've only had this car 26 days. Brand new, leased with 907 miles. Dealer tells me it's not under their warranty. I'm told something must have hit the roof but no sign or evidence of anything. I call Ford corporate and they tell me the same thing. Since I need a car, I file claim with my insurance to have it fixed having to pay a deductible and the cost of a rental.

- Kingston, PA, USA