This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had just entered my car and was going about 45 mph and had gone about 2 miles when I heard a strange noise on the top of my vehicle I immediately pulled over and got out to look and noticed the whole moon roof of my Edge had broken and was falling into my head liner. It wasn't like that when I left home and it is a new car with only 8000 miles on it. Ford refuses to pay for the new moon roof saying they don't cover glass, but I shouldn't have to pay for an obvious defect. I got online and noticed that this is happening to a lot of vehicles and the manufacturers don't want to pay for replacement. Is there anything I can do to make them pay for the replacement?
I think that the horn on the 2019 & 2020 Ford automobiles are very unsafe. Ford Motor Company should be held responsible if something were to happen if somebody could not here the horn. Very low tone
On July 4,2020 at approx 10:15am I was driving on pa 663 highway. Out of no where, I hear this loud boom. Car in front of me kept going, car in back of me getting closer as I slow down and pull off to the side of highway. Car behind me kept going. I get out of car and find my panoramic sunroof shattered. I had the cover closed so glass was caught inside cover. I look inside cover and find nothing but shattered glass. I call Ford roadside assistance. While I wait for driver, I take pictures. Driver arrives and tows car to nearest Ford dealer which is 100 miles from my home. On Monday, 7/6/20, I call dealer since I've only had this car 26 days. Brand new, leased with 907 miles. Dealer tells me it's not under their warranty. I'm told something must have hit the roof but no sign or evidence of anything. I call Ford corporate and they tell me the same thing. Since I need a car, I file claim with my insurance to have it fixed having to pay a deductible and the cost of a rental.
There is an exhaust odor in the vehicle especially after a hard acceleration as in passing another vehicle. I took vehicle to my Ford dealer who said there were known problems reported on my model vehicle. I since found a Ford tsb 18-2057 that covers the issue, but for years 2015-2018. It appears the problem exists on the 2020 model year vehicles, too.
A D V E R T I S E M E N T S
- Duchesne, UT, USA