This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ford tells me the Lug nuts on my car's tires have become loose, expanded. My car has only 31k miles. Yet, these faulty parts make it at risk of tires flying off while driving!! Ford wants to charge me to replace their faulty nuts. That's nuts!
I took my 2019 Ford Edge Titanium in for an oil change and tire rotation. Ford would not do a tire rotation because of the swollen lug nuts. What? 5000 miles earlier I brought the vehicle in, and Nothing was said about swollen lug nuts at that time. I was told that I would have to purchase 20 new ones for $200. I could purchase the Ford brand or an aftermarket brand. There is no guarantee that the lug nuts may not have to be purchased again because of this issue. If this is a true safety issue, this is on you, Ford! Keep your customers safe and have a RECALL on lug nuts and not make me pay for your mistake!
Ford dealership told me my 2019 Ford Edge has swollen lug nuts. It would cost me $197 to have them replaced. Vehicle has almost 61,000 miles. Declined to have them replaced because the service department removed one lug nut and it looked very good.
When obtaining a tire rotation at the Ford Dealership, I was told that I had swollen lug nuts and for safety reasons should be replaced. I never had a vehicle with this problem. To replace all the lug nuts, it was a cost to me of $259.20. This is a manufacturer defect that should have been covered under my extended warranty but was not. I was told that the lug nuts could seize and not be able to be removed if I needed to change my tire. This in my opinion is a safety concern and should be addressed.
- Brownstown Twp, MI, USA
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Went to get brakes replaced and found out the lug nuts were jammed on and could not be removed, took it to the deal to find out they were swollen on and no one would have been able to remove them but them! They stated they see it all the time if I had a flat no one would have gotten them off it would have had to towed! To me this is a safety hazard that could leave me stranded. They said this was comment I called ford they would not acknowledge
The lug nuts have swelled on all of the wheels of my Ford Edge. The lug nut wrench that Ford included with the vehicle is now unusable because it will not fit the lug nuts. This becomes a safety issue because my wife and I can no longer change a flat tire on her vehicle. We sometimes drive in areas with little or no lighting. It is also a financial issue because I will have to hire a tow truck company to replace the flat tire and then purchase new lug nuts to make the vehicle safe. I understand this is a wide spread problem with Ford vehicles. I can-??t believe the government has not made Ford do a recall on these lug nuts. I guess once again big industry gets preferential treatment over the safety of the citizens.
The Edge was taken in for routine service at 24,920 miles. I was informed that brake inspection and tire rotation could not be performed unless I purchased new lug nuts at an additional cost of $201. This was due to "SWOLLEN" LUG NUTS which apparently is not uncommon and is still being ignored by Ford.
When at the dealer for an oil change and tire rotation I was informed the dealer could not rotate tires because the lugnuts were bad and needed replacing. I stated our 2011 Ford Edge had the same issue. The manager said that ford has an issue with the lugnuts for several years. It cost me $172.80 for the new lugnuts AND I had to make another appointment because they did' nt have any in stock.
Went to Stevens 112 Ford for Oil Change and -??The Works-??. Service man came out to tell me the lug nuts were swollen and they couldn-??t rotate tires without destroying the lug nuts. It was advised to me, it would cost me $519 plus tax to replace the lug nuts. I advised the service man not to perform the task, as I was not getting billed that exorbitant charge for lug nuts that are not very old. There is obviously something terribly wrong with the way these lug nuts are designed and manufactured. I have never experienced this type of issue in the past on any of my Ford vehicles. FORD NEEDS TO SERIOUSLY CONSIDER THIS ISSUE AND RECALL THE PRODUCT.
lug nuts on a 2019 Ford Edge 27,000 miles on it. Mechanic said they were flatten and need replaced this vehicle has been to Ford from day 1 for maintenance every oil change and rotate tires. Ford is putting out subpar equipment and we are supposed to say Okay? It just cost me $177.80 to replace all lug nuts
A D V E R T I S E M E N T S
- Monarch Beach Of Dana Point, CA, USA