Some 2019 Edge/Nautilus vehicles may exhibit harsh/bumpy upshift/downshifts, harsh engagements from PARK to REVERSE, PARK to DRIVE, REVERSE to DRIVE or DRIVE to REVERSE. The vehicle may also exhibit an upshift flare from 4th to 5th gear during the first shift after a cold start. This may be due to the shift strategy in the powertrain control module (PCM). Follow the Service Procedure.
