This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact's friend owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle would shut off without warning. Upon restart of the vehicle, the temperature gauge indicated that the engine was hot(H). Upon inspection, it was discovered that the coolant reservoir was almost empty. The contact stated that coolant was frequently added to the coolant reservoir due to the recurring failure. Upon further inspection, the contact discovered that coolant was leaking into an engine cylinder, causing heavy white smoke to come from the exhaust pipe. A dealer was notified of the failure and the contact was instructed to take the vehicle to the dealer for a diagnostic test. The contact was then referred to the manufacturer who referred the contact to the NHTSA Hotline. The dealer and manufacturer stated there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 40,000.
My car seemed like it was losing power as I was driving many times - I had concerns and took it in and they mentioned I either needed an entire transmission or the torque converter part needed to be replaced. There are MANY of the Ford Edges ranging in years close to mine that have this recall; however mine is not included. When I spoke with Ford they mentioned they wouldn't pay for it, but I fear it's a safety concern for myself and many others from my research in this predicament. This is thousands of dollars that I am not able to afford and it seems like a 5 year old car shouldn't need a new transmission. It definitely feels unsafe and unjust.
Torque converter slip requiring a new transmission confirmed by an independent service center and third party warranty company. There were no warning lights. It's a 2019 Ford Edge with 45,000 miles. This is a KNOWN issue with these year/make/models and Ford should be required to do something about it.
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the coolant malfunction warning light illuminated, and the vehicle started shaking uncontrollably. The contact was able to pull into a parking garage and parked the vehicle. The contact attempted to start the vehicle later the same day, and the vehicle started shaking again. The vehicle was taken to an independent mechanic where it was diagnosed with a blown head gasket and an unrepairable engine. The contact stated that the vehicle was towed back to the residence. The contact called the dealer and was informed to bring the vehicle to the dealer. The vehicle was towed to the dealer, and it was confirmed that the head gasket was blown. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 61,000.
Detailed account: After my morning commute, the car started sounding like it was idleing hard with a strange smell. It didn't smell like buring oil or plastic/rubber. Midday, I went to a store 1/2 mile from my work. There was little noticable sound upon starting. I pulled into the parking lot, when I shifted into reverse to park, the car shut off. There were no warning lights on the dash. I shifted to park, then turned the car back on and parked. There was smoke coming from one of the tail pipes that lasted several minutes after shut-off. After 30 min, I turned on the car and shifted into reverse to leave the parking spot. The car shut off and the brakes were not responsive as rolled slightly down an incline. Again no warning lights, so I returned to my workplace and finished my day. We contacted a mechanic and scheduled an appointment as soon as they could get us in. Following the workday, I began the drive to my child's school (approx 3 miles city). Within 1 mile, the check engine light came on and the car shut off when I came to a complete stop at a light. I shifted to park then turned it back on when the light turned green. It shut off again when someone entered my lane and I had to come to a complete stop. Once again turned back on, and limped it to my son's school because I had to get to my child before the end of pickup time (my husband would not have made it in time if I had pulled over where I was). I tried to avoid making a complete stop but had to proceed through two 4 way stops, when the vehicle shut off again. I made it to the school where I could safely leave it and wait for it to be towed. Malfunction: Engine shut-off, lack of powered brack due to car shutting off Safety Risk: extended stopping time in the middle of the road due to time needed to turn car back on Problem has been confirmed by mechanic shop, internet research, and a friend in Ford service department as known issue (design flaw) of corrosion due to coolant intrusion. No recall.
- Sparta, MI, USA
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While driving on freeway, car began to drive poor and overheat, coolant was drained rapidly. Had to keep car at 40mph to get to rest stop to add more coolant. Upon dealer inspection, coolant leak into the engine was found. Engine only had <48k miles, and car has been maintained well. Car was 3 months past warranty, and the entire engine replacement cost of $8300 is not covered by ford for an obvious design defect that is risky for people driving these types of engines on the road.
The contact owns a 2019 Ford Edge. The contact stated while driving at approximately 20 MPH, he observed smoke coming from the exhaust pipe with an abnormal burning odor. The vehicle was taken to a dealer where it was diagnosed that coolant intrusion had caused the engine to become blown and that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage is 60,223.
The car jerks forward when gas pedal is lightly pressed up to 40mph. I'm continually almost hitting cars in traffic even when staying a good distance away. At first it will not go and then all of a sudden jerks. There is a TSB ion the transmission. It does a buck / shudder/jerk
I was driving on the freeway when an engine overheating warning light came on. I exited the freeway at the nearest exit and my vehicle lost power and white smoke was coming from the exhaust. My vehicle was towed to the nearest Ford dealership. Upon inspection, they discovered coolant was leaking into the exhaust and they repaired it pursuant to TSB 20-2234. This is a known issue to Ford as they have had many complaints of this same issue with all of the Ford models with the Ecoboost engine. They have offered full coverage for repairs of other models but not my vehicle. This issue could have caused a vehicle fire.
CEL light came on while at a stop light. Called my Ford dealership while I was at the light and made an appointment to bring my car in. Light went off after a couple of stops but I still took my car in as it had started to idle a little rough like it might want to stall. At first, service thought just new spark plugs were needed, but after installing them they noticed white smoke coming out of the tail pipe. Upon further inspection they saw there was coolant leaking into the engine through the head gasket and I needed either a new head gasket or a new engine. Car had 79724 mile on it, always been service on time at the Ford dealership, had just had it serviced November 8th and had them do the fuel induction service that they recommended. The car could have caught on fire, or stalled out while I was driving it. It is a good thing I took it in even though the CEL had gone off. This appears to be a known problem with the Ford Eco Boost engines and I see numerous complaints for this exact problem. I have had no accidents in this car and always serviced it at Ford.
The wrench light and check engine light continue to come on. The vehicle has been at the dealership for 5 weeks now and they cant figure out whats wrong with. This is the 3rd visit in 4 months for the same problem. The first time it occured driving it home from dealership the day we bought it. Codes continue to say powertrain malfunction/reduced power, specifically the torque convertor clutch failed to apply. This vechicle shifts very rough, especially when going uphill, there is random times the RPMs spike without us pressing the gas petal. This vehicle is a lemon and it is not safe to drive.
The contact owns a 2019 Ford Edge. The contact stated while driving 40 MPH, the maintenance warning light illuminated, and the vehicle was shaking. The contact drove the vehicle to his intended destination. The contact parked the vehicle and turned the vehicle off. The contact restarted the vehicle and noticed that the wrench warning light was off. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to accelerate as intended. The contact continued to drive, and the wrench warning light illuminated. The vehicle was taken to the dealer for a scheduled service appointment. The contact stated that after the service appointment was completed, the contact started the vehicle, and the maintenance warning light was off. The contact stated that two days later, while driving, the check engine warning light illuminated. The contact called the dealer and informed the dealer of the failure. However, the contact was advised that the check engine warning light was illuminated due to a possible failed powertrain. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,500.
The contact owns a 2019 Ford Edge. The contact stated while driving 65 MPH, the engine overheating warning light illuminated. The contact stated that the failure occurred while driving on the highway, and the contact took the next exit and exited the highway. The contact stated that while at the stop light, the vehicle jerked, and the contact became aware of an abnormal sound coming from the engine compartment. The contact drove to an Advanced Auto Parts parking lot and allowed the engine to cool off. The contact stated that after the engine had cooled down, the coolant level was checked, and was below the minimum level. However, the contact stated that there was no indication that the coolant was low and no evidence of a leak. The contact refilled the coolant reservoir. The contact started the vehicle, and there was heavy white smoke coming from the exhaust pipes. Additionally, the contact stated that there was an abnormal odor coming from the exhaust pipe. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 63,000.
Coolant has leaked into the engine and the exhaust system, presumably through head gasket or the TurboBoost assembly, as described in Ford TSB 22-2133 and TSB 22-2229 (June, 2022). Car, with less than 61,000 miles, is currently being examined by local Ford dealership. Vehicle experienced misfiring before an "engine overheated" warning while driving at freeway speed, which was followed by "coolant low" after the vehicle was pulled over. There were no prior other warnings or check engine lights. Coolant loss through exhaust system was extensive, as when vehicle front end was lifted for towing there was clear evidence of coolant stream leaking from the rear of the muffler under the car. The TSB references 2.0 engines with EcoBoost manufactured before April-May, 2019. This Ford Edge was manufactured 11/2018.
In June 2023 while operating my 2019 Ford Edge with at the time 62,000 miles on it at the time. I was on a highway when the engine coolant warning light came on in vehicle. I pulled off the highway as I was endanger and the vehicle was acting erratically which almost caused an accident I then went to a gas station and had coolant restored as it had run out completely without notice or reason the mechanic advised I speak with dealer. I brought vehicle to local mechanic, who advised that the engine was blown unserviceable. He stated that he had seen this issue many times before and stated that the Ford Eco-boost engine had a widespread problem of the engine block cracking then coolant entering the engine destroying it. He said he had seen this many times over many years. He said the coolant was leaking from the tail-pipes which was a tell tale sign of the issue. he said there was a long history of engine problems with Ford Edge Eco-boost engines dating back to 2012. I looked on line and a great deal of history and documentation were present, even a large federal class action law suit based in California. The Colonial Ford Dealership in Plymouth Ma confirmed everything that the mechanic had told me but denied any responsibility saying they were not aware of any history or re-call, they charged me 7,400.00$ to replace the engine. A letter from Ford Corp said they were not responsible until a re-call is ordered The U.S. GOV should step and work to stop Ford from doing this to customers and not until after someone is killed or injured.
After 60,0000 miles the car started having engine problems, and Ford told us that it would need a new transmission and Engine. When asked about the warranty they said there is none (Purchased car new from Ford). In doing research we noticed that there where similar issues for previous year models of the Edge.
I first noticed a hesitancy upon acceleration which I attributed to possible bad gas. I continued driving. A few days later I noticed white smoke coming from the vehicle's exhaust, a more noticeable acceleration issue - missing, hesitancy, - and then the vehicle died when I stopped for a light. I called an independent mechanic. The engine completely stopped on me 4-5 times at traffic lights or stop signs as I drove to his shop. I had several close calls to other vehicles hitting me as my vehicle would not move when I gave gas trying to pull out. Just as I pulled onto the lot, the indicator light came on saying the vehicle was Overheating (this was the first time). The coolant was completely gone and had leaked into cylinders (according to his inspection). After performing other tests overnight on the vehicle, he determined it needed an engine replacement. It is just barely over the warranty at 65,000 miles.
2019 Ford Edge with 38K miles coolant leak into the cylinders of the 2.0-liter EcoBoost engines and cause the vehicles to misfire, overheat and even catch fire.
A D V E R T I S E M E N T S
- Miami, FL, USA