This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 10 - 40 MPH, the vehicle was shuddering and there was a grinding sound while turning to the left or the right. The contact was informed by his wife that the Auto START/STOP was not functioning properly, and while the vehicle was stopped, the vehicle remained running. The dealer was not contacted. The contact discovered Technical Service Bulletin: 21-2389; however, the vehicle was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 51,000.
The contact owns a 2019 Ford Edge. The contact stated while his wife was driving approximately 45 MPH, the navigation screen went black or blue. The contact stated that the Navigation controls and radio became inoperable. After restarting the vehicle, the screen became operable, but the failure recurred after driving. The vehicle was taken to the local dealer, where it was diagnosed that the APIM module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline, but no assistance was provided. The failure mileage was approximately 36,000.
The contact owns a 2019 Ford Edge. The contact stated that the media center screen went blank. The contact stated that the buttons were missing on the screen upon starting or while driving the vehicle. The contact stated the driver's side seat belt failed to retract as needed. The contact had to manually feed the seat belt. While driving in low gear, the vehicle was jerking. The vehicle was slow to shift into the intended gear. When the brake pedal was depressed at a stop, the brake released without application. The fuel mileage was lower than expected. There were no warning lights illuminated. The vehicle was taken to the local dealer, where an unknown sensor was replaced. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The manufacturer informed the contact that the repair was not covered under the warranty. The contact stated that the failure was related to NHTSA Campaign Number: 20V550000 (Power Train). The failure mileage was approximately 72,850.
The start/stop technology works from time to time. Example. At a complete stop icon appears and show-??s technology off- the device is NOT off. At times the technology will engage at a complete stop then suddenly turns off with in seconds. At times when this device is on one can hear a rattling noise. When leaving from a complete stop and applying the gas petal lightly the vehicle jumps/hop roughly 6-?? to 1-?? without adding additional pressure to the gas petal. When using the advanced cruise control with NO vehicle in front of mine and have set the mileage which can been seen on the control panel the vehicle will keep the mileage speed for 3-6 seconds then decrease in speed up to 10-12 miles. If applying the brake when using cruise control and re-engage the speed (res button) the vehicle speeds up continuously at a very fast unsafe pace. The advance lane shift will warn me (turn red based on which lane it thinks I have crossed) I have steered out of my lane (low setting) but haven-??t cross any lanes. Will use turn signals to change lane and lane shift turns red again to inform me I have steered out of my lane. This should not happen. Back up camera at times screen is black. Rear sensors when backing up even with large objects (persons- adult, another vehicle, garbage truck) will not notify me of objects. Now I can see the objects and don-??t proceed but the sensors don-??t go off and there are four. Brought vehicle to Akins ford in ga. Went for observation ride. The foreman noticed many issues including cruise control, after braking- suv leaping, sensors, backup camera. but felt there were no safety issues.
The contact owns a 2019 Ford Edge. The contact stated while driving 45 MPH in the snow, the AWD malfunction warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the wire leading to the rear differential was fractured. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact the vehicle could not be covered under warranty. The failure mileage was approximately 58,000.
- Grand Ledge, MI, USA
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Found 2 pea sized, spots of something on garage floor over 2 months period of time. Car had seemed to OK with exception of occasional delay in shifting gears. Returning from long drive home, car started jerking and studdering upon acceleration as merging onto highway. This happened several times throughout drive home. Could have been easily rear ended on busy highway, we were very nervous. The system light went on only during the intense jerking, when car was turned off, system light never turned back on when restarted. Vehicle Health report, did not detect any issues. Brought into dealership, they had 5 weeks total, was told needed new transmission and front brakes. They said -??luck of the draw-?? was the cause of the transmission problem. $4800 Upon pickup of Edge, studdering noted in brakes. Returned car, another $500, they said rear brakes now needed. This was all after after a $1900 electrical fix. Total spent for this 2019 Edge has been $8000 plus for repair. Not right.
Our 2019 Ford Edge started to have repeating issue with the Sync touch screen. The screen would turn blue and nothing can be done to reset it in the car. One time a when the screen went blue, I pulled over and turned the car for at least 30 minutes. And it still had an issue when I restarted the car. I went as far as disconnecting the battery in order to get the Sync system to reset. Ford needs to come up with a system update to fix this reoccurring problem.
When both adaptive cruise control activated and lane keep assist activated, the Edge St bounces in between the lines on the road, instead keeping the car center in the lane. Lane keep assist censors and software need re-calibration.
While driving at approx. 10 mph through a parking lot, my vehicle ignition turned off for no explainable reason. Additionally, the instrument cluster went completely dark (no power). I did note that the center auxiliary display remained lit. Once the vehicle coasted to a stop, I attempted to restart the vehicle, at which time it did start, however it was in limp mode. I drove it home (1.5 miles) and turned it off. When I went to take it to the dealer the next morning, the vehicle started and operated normally. The Ford dealer (el cajon Ford) had the vehicle for 3 days, and was unable to identify the issue (no dtcs code). I was able to locate the examples of identical issues online, within a number of owner blogs. When contacting Ford, I was told there was nothing they could do, because they were not able to identify the problem. I am concerned that someone will not be in a safe place when this issue happens, and could potentially suffer injury or death. This vehicle has a manufacturing issue for which the manufacturer is unable to diagnose and resolve.
The navigation screen was stuck on the backup camera and wouldn't go back to normal until I shut the vehicle off and it sat for almost an hour. Then the screen locked up again on the audio screen and wouldn't allow movement to any other area.
Rear drive unit (rdu) produces a very loud and annoying metallic scraping noise when any door is opened. Ssm 48007 - 2019 Edge/nautilus - clicking noise from rdu when door(s) opened, key on, and/or engine running ' built on 22-Jan-2019 and through 03-Mar-2019 2019 Edge and nautilus vehicles, equipped with AWD and built on 22-Jan-2019 andthrough 03-Mar- 2019, exhibit a noise from the rear of the vehicle when a door is opened or after koeo/koer. The rear drive unit (rdu) in these vehicles uses a brushless DC motor to vary the amount of torque to the rear axle, and during functional verification, it produces a noticeable noise that is a normal function of the rdu. If the noise appears abnormally loud, it is recommended to compare the noise from the customer's vehicle with a 2019 AWD Edge or nautilus built before 22-Jan-2019 or after 03- Mar-2019, in a similar environment (I.e. both outside). If the noise in the customer's vehicle is determined to be significantly louder than a similar vehicle built outside the build dates, do not disassemble the rdu for further diagnosis, an updated rdu assembly is available.
On December 31, 2019, the powertrain malfunction/reduced power error light came on in the vehicle when I started the car while I was away from home. When I tried to turn the gear shift knob from park to drive it would not turn. After I turned the car off and waited a moment the car was able to start and I rushed home to contact a Ford dealership. When I tried to start again to take to Ford dealership it would not turn again. This time it remained that way. Road side assistance was called to come pick up the vehicle the follow day after the holiday to take to the dealership. As of today I still don't have my car that I have only had for 2 1/2 months due to what was diagnosed as a gsm (gear shift module) issue. It has been over 3 weeks since the car has been in the shop unable to get the part to fix it. Not sure if this is a safety risk for injury but it is definitely a inconvenience in my daily living.
2019 Ford Edge St - using parallel park assist feature, I followed prompts on screen, the car backed into another vehicle, damaging the right rear quarter-panel of the Edge. I had to take over and brake once I realized it was about to hit the other vehicle. No alerts or warnings appeared on the screen. The system shouldn't have continued with the parking steps if it "lost" its sensors on the space and should have sensed an object in the path. The vehicle also has transmission shifting issues around 25-30 mph. Nearly stalls before shifting into gear and accelerating. This happens 100% of the time driving in stop/go traffic, slow accelerating (not putting pedal to the floor), and driving city streets. Thick ice/condensation builds up on the interior side of the windshield when parked outside in a cold climate. Must be dried with a towel (towel will be soaked from the amount of water build-up) before car can be driven. Defrost does not solve the issue.
Crime protection vs. Occupant safety for Ford door locking system. For crime protection Ford has set, staring with the 2019 model, that the doors cannot be opened from the outside when the motor is running in parking position. Previous models did not have the feature or the system could be programmed so that the doors were open as an occupant safety feature. I make this statement as a lifelong safety engineer first at Mercedes Benz and later at bendix in breaks, followed by 25 years at TRW in seat belts, first in germany and later in usa. I.e. I was heavily involved with NHTSA for seat belt certifications and in the Ford seat belt buckle development, now standard in all North american cars. I see this step to lock the doors as a step against occupant safety and protection. A driver, which was able to stop the car I.e. having a heart attack, cannot be reached from the outside by helpers until police or fire department come. This might be too late in a remote area. Also parking in the garage and needing to manually unlock the vehicle for unloading is a nuisance. After trying to have the setting changed by a Ford dealer and contacting Ford customer service ended 5 months later in a statement from customer contact: You should have ordered this option. -there is not such an option available. So my request is after all not unreasonable, but the door lock system cannot be changed at a later point in time. In conclusion: Locking the doors at any speed is a necessity but not when a car is in park position, even with running engine. Locking for crime protection is a manual option if occupants feel unsafe.
Single point of failure where ground wire disconnected from ECM and car lost 100% functionality and shut down completely while operating/driving while stopped at a red light. Hazards warning lights were non operable therefore my concern is if airbags would of even actuated if a rear end accident would of occurred since the vehicle had no functionality. Issue caused major traffic back up and police had to have vehicle towed to dealer. While waiting for tow truck, I had to climb over center console to manually open rear door to remove my toddler from stranded vehicle on a main road (13 mile and drake, farmington hills). I already voiced a corporate complaint with Ford and they did nothing to resolve issue or put me into an equivalent vehicle. The vehicle has also had previous odd/screaching rear axle noises and brake sticking/locking up issues when putting into reverse after parked overnight and has been into the dealer 2-3X for this issue. Vehicle is <6 months old.
A D V E R T I S E M E N T S
- Jacksonville, FL, USA