This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Edge was running fine first trip of the day. Second trip, it lurched several times when placing it in drive. Drove to a gas station, filled tank, car barely got out of the parking lot and on to a busy street before transmission failed. Took it to a repair shop who states it needs a new transmission. 2019 Edge with under 90,000. Bought used 3 months ago.
My 2019 Ford Edge feels like the automatic transmission is slipping upon acceleration from a stop. This happens thru 1st/2nd gear. Sometimes there is a bumping noise underneath. The gas mileage has decreased significantly. I have to be careful when pulling out into traffic as the stalling could cause an accident. I did research online and found a recall (NHTSA Recall ID: 18V390000, 17V42700) which includes 2017-2018 Ford Edges. The recall is for failed torque converter connections. My edge was built 9/2018. I have called the dealership to take the Edge in for service and the serviceman ironically, over the phone, immediately diagnosed the problem as the torque converter. A transmission should last 150,000 to 200,000 miles. I feel my Edge should have fallen into the above mentioned recall.
What component or system failed or malfunctioned, and is it available for inspection upon request" FaultyTorque Converter, which should not be going out on a 2019 model with 70k miles. Yes. How was your safety or the safety of others put at risk? Torque Converter can go out at any given moment. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Ford Dealer Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" No. No warnings or codes. Pictures uploaded are screenshots from other people having the same issue. These should last the life of the vehicle.
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 55 MPH, the vehicle started to lunge forward. The contact stated that the RPM-??s was elevated; however, the vehicle failed to respond as needed. The contact stated that the wrench symbol was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission clutch packs had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 91,000.
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 50 MPH, the vehicle inadvertently downshifted. The contact stated no warning light was illuminated. The contact was able to continue driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission software to be updated. The vehicle was repaired but continued to experience failure. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 83,000.
- Saint Johns, FL, USA
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It won-??t go to reverse occasionally after driving from 2 to 5 hours. When i switch to reverse, transmission won-??t engage to reverse. Happened occasionally. I informed the service advisor during the service.
The contact owns a 2019 Ford Edge. The contact stated while driving at an unknown speed, the vehicle started to jerk and failed to accelerate as needed. The contact drove back to the residence; however, while attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to the dealer and was diagnosed, and the mechanic determined that the transmission needed to be replaced. The manufacturer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 20V550000 (Power Train) and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 90,000.
When driving my vehicle at speeds between 23 and 32 the transmission chugs like it can't decide which gear to be in, so it is always shifting between gears. I've talked to the local dealer and they can't figure it out, telling me that there isn't anything wrong with it instead of checking with Ford or other dealers. This has been an on going problem since I leased it, in 2019, and then bought it Sept. 2022.
Was driving vehicle at 45 mph but once the vehicle slowed down to under 25 mph it would start sputtering. Drove about a half a mile and engine light came on stating Engine Coolant Over Temperature. I pulled immediately over into the emergency lane and turned car off. There was thick clouds of smoke rolling out of the exhaust pipes. Even under the hood was some smoke. Once vehicle stopped smoking so badly I opened the hood. I checked the oil and smoke could be seen coming from the oil stick. Looking at the coolant reservoir, it seemed to be empty. I had just had the fluids looked at a week prior to this! Called Ford Roadside Assistance and was told it would be upto 3 hours before a tow truck could arrive. I was on a heavy traffic highway in northern virginia with a child. I called a local tow truck driver who came in about an hour. I paid 300 to have it towed to my home town 74 miles away. Then was told by Criswell Ford they could not get to my vehicle for weeks since they had 1 mechanic. Had it towed again by Ford to Marlow Ford. They claim the EGR Cooler failed per technical service bulletin but states no engine damage. I cannot believe this didn't cause engine damage with extreme Temps. Where did the coolant go to? I have 42,500 miles on engine and still owe 12k. No vehicle should be doing this. They recalled the Edge from previous years with this issue. Why don't they uphold all years that this egr cooler is failing and not just do a service bulletin. I'm afraid the engine has damage to the intake and will show its ugly self once warranty is no longer at 5/60k. Any help would be appreciated.
The contact's husband owns a 2019 Ford Edge. The contact stated that while driving approximately 55-60 MPH, the vehicle inadvertently decelerated to 30 MPH. Additionally, the vehicle was shaking and jerking while driving. The vehicle was taken to the dealer; however, no error codes were retrieved. The dealer recommended that she replace the tires and the battery. The vehicle was then taken to Champion Chrysler Dodge Jeep Ram (4505 W 96th St, Indianapolis, IN 46268) where she was advised to take the vehicle to a Ford dealer. The vehicle was taken to Pearson Ford (10650 N Michigan Rd, Zionsville, IN 46077) where it was diagnosed with fuel injection line failure. The contact declined the fuel injection line repair and took the vehicle back to Champion Chrysler Dodge Jeep Ram where the technician test-drove the vehicle and determined that the transmission needed to be replaced. Champion Chrysler Dodge Jeep Ram advised her to contact the warranty company for assistance. The warranty company referred her to a transmission specialist who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 70,000.
Sunday September 4th my 2019 Ford Edge with 35,995 miles, started idling rough, and white smoke started coming out of the tailpipes. I completed my drive to my sisters house and left it to set and cool down for about 5 hours. When I left to head home it lurched forward while coming to a stop sign and went dead. I started it back up and a bunch of white smoke came out of the tailpipes and it smelled awful so I barely pulled it off to the side. My brother in law came and picked us up and he said the car was way too hot to have been sitting for that long. I had my son in the back seat and this all scared him to death. Through all of this not one dashboard light came on. No engine overhearing light, no check coolant light, no check engine light - NOTHING. I had it towed to the dealership the next day. Dealership says they replaced the EGR cooler and reprogrammed the PCM. Hopefully I have no further issues.
Vehicle automatically shifts into park at times, normally at stops when the automatic start/stop function is on. Sometimes the vehicle has to be restarted.
While driving on the highway I experienced an apparent loss of power. It happened on an uphill grade and persisted for the duration of my trip -?" approximately 25 miles. The problem seemed to only occur on an uphill or flat road. The problem was not evident going downhill. Going home (approximately 32 miles) a few hours later the problem persisted. For about a week nothing happened, and then the problem reoccurred on the highway while coming back from dinner. Since then it has sporadically reappeared getting more frequent in the past few weeks. The symptoms are a complete loss of power, especially on an uphill grade. Lifting my foot off of the accelerator will temporarily bring power back, but trying to accelerate will cause the car to lose power again. If I continue to press the accelerator, the car will eventually come to a complete stop. Now the problem seems to happen at almost any speed and any road condition, uphill, flat, and occasionally downhill. During one occurrence I noticed something. When the problem happened I could see the brake light reflected on the rear window. So in addition to the loss of power, the brakes were activated without me applying the brakes. In discussions with the service manager at the dealership, we both believe the problem may be related in some way to the adaptive cruise control. It would make sense that if the adaptive cruise were activated not only would the brakes be applied, but the system would also shut down the engine. The car has been to the dealership four times for diagnosis. The last time they had it for more than a week. Neither they nor I can make the problem occur on demand.
When pushing on gas the car stutters and the engine was replace but still having same problem and also getting power train alerts and malfunction indicator lamp. Started back in October of 2021 till now April 2022.
Experienced harsh upshift and downshift causing vehicle to come to rigid stop and eventually loosing the ability to reverse. This is a serious safety concern to not only myself, but others on the road as my vehicle would not accelerate when coming to a complete stop at a stop sign or a red light, thus putting myself and others at risk of an accident. There were no warning lamps or messages that illuminated either on the dash or on the FordPass application to inform me of any issues that would require maintenance. My vehicle has been brought to a mechanic shop as I was told that the transmission needed to be replaced.
Found 2 pea sized, spots of something on garage floor over 2 months period of time. Car had seemed to OK with exception of occasional delay in shifting gears. Returning from long drive home, car started jerking and studdering upon acceleration as merging onto highway. This happened several times throughout drive home. Could have been easily rear ended on busy highway, we were very nervous. The system light went on only during the intense jerking, when car was turned off, system light never turned back on when restarted. Vehicle Health report, did not detect any issues. Brought into dealership, they had 5 weeks total, was told needed new transmission and front brakes. They said -??luck of the draw-?? was the cause of the transmission problem. $4800 Upon pickup of Edge, studdering noted in brakes. Returned car, another $500, they said rear brakes now needed. This was all after after a $1900 electrical fix. Total spent for this 2019 Edge has been $8000 plus for repair. Not right.
2019 ford Edge SEL, FWD, Transmission problem. while driving on the high way, kicking and clunking and slipping, harsh upshift and downshift as well as harsh engagement. All the sudden loss of a power, and vehicle comes to stop. it is very very dangerous on a busy crowded highway which can cause serious accidents and purhaps death. I have contacted ford, and they refused to fix it. Ford is aware of it and they said they can not do anything about it till there will be a recall. My vehicle has only 400 miles passed the 60000 miles, but they refuse to honor the warranty repair on a defect design transmission that are having lots of issues with. I guess they are waitting for something bad to happen before they do anything.
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the gear shifter seized while shifting gear and the vehicle lost motive power. The vehicle was taken to the dealer and diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA. The failure mileage was approximately 68,000.
I have had my 2019 Ford Edge at the dealership twice with a collant problem. They have put my Edge on their analsis machine and checked for leaks with anything pertaining to the coolant. They have not found anything as to why it is leaking or evaporating. The dealership told me there was a coolant Ford used in some 2019S models that was evaporating quickly and was discontinued in use. Ive had to have them drain the old coolant out and have it replaced but since it is not covered under warranty ive had to pay out of pocket for the cost. Im attaching 2 photos 1 taken in Dec and 1 taken in Jan
Problem with Torque Converter, Transmission Ford has 60000 miles warranty on transmission Consumer has just 600 miles over but Ford refused to cover transmission. Consumer sent over bill repair. Ford Edge 2017 and 2018 has recalls for torque converter, but not 2019.
A D V E R T I S E M E N T S
- Worthington, OH, USA