This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the vehicle briefly shuddered before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Technical Service Bulletin: 21-2081. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 59,000.
The contact owns a 2019 Ford Edge. The contact stated that when accelerating from idle at a stop light, the transmission began to buck and surge forward as there was a hesitation to accelerate. The failure occurs mostly between 1st and 2nd gear. Once the vehicle reaches speeds of 30 MPH or more while in 3rd gear the failure no longer occurs. There were no warning lights. The failure had become more persistent. The vehicle had not been taken to the dealer. The vehicle had not been diagnosed. The vehicle had not been repaired. The manufacturer was made aware of the failure however they had not received a returned call as of yet. The failure mileage was 79,000.
The contact owns a 2019 Ford Edge. The contact stated that while driving at approximately 30 MPH, the vehicle hesitated to accelerate as intended. No warning lights were illuminated. The vehicle was taken to an independent mechanic who replaced the spark plugs; however, the failure persisted, and the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 74,000.
Transmission jerks and acts as if it doesn't want to shift into place at speeds between 20-40 MPH. As per Fords protocol had the PCM reprogrammed, but that has not helped. I am being told it is the torque converter, possibly the transmission itself. Apparently this is a common and costly issue with this transmission.
I have a 2019 Ford Edge Se with just over 64,000 miles on it. For the past few months the car has not been driving smoothly. When the issue first started I took the car to the dealership where it was purchased brand new. They had a 2 month waiting list for the car to be looked at. Now the car is out of warranty by less then 300 miles. The dealership has had my car for over a week to look at it. After many calls and text with the service department they will begin work this week. The issue with the Car is it jerks when switching gears most of the time. Mostly noticed between 2nd & 3rd AND 3rd & 4th gears. The car isn't throwing any code and no warning lights are on and up to date on oil changes and has brand new tires. The car is very well maintained and the Ford app says it's in excellent condition. Even though it's not. Ford diagnosed I need a new torque converter. $4,714.38 later. I was reading on line this is a common problem with this make, model, and mileage and Ford hasn't done anything about the. The service department acted surprised. I have only driven ford's I have a [XXX] husband and a young child who also ride in this car everyday. Something needs to be done. This is the website with the same issues [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Warren, MI, USA
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Transmission failure- misdiagnosed 5x, twice diagnosed as failed torque converter. Causes safety issues on the road when driving speeds 20-40mph. The problem has been reproduced and confirmed by Ford dealership. Ford Motor Co is aware of the issues which resulted in the need for an entire transmission replacement. No warning lights appeared, the drive style changed drastically with severe shuddering from 20-30mph and then increasing from 20-40mph as time went on. Ford replaced the torque converter once, and the issue came back within 13 months of a brand new torque converter.
The contact owns a 2019 Ford Edge. The contact stated that while driving on several occasions, while the transmission was shifting gear the vehicle was jerking. Additionally, the contact stated that while driving on several occasions the vehicle was jerking and the transmission was shifting hard. The transmission warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.
Vehicle is a 2019 Ford Edge SEL Ecoboost. Service Engine light illuminated. Trouble code (DTC) reported is P0741 indicating the Torque Converter is stuck. Online research indicated this is a commonly reported problem described in Ford SSM 49345. This was confirmed by a local transmission specialist (AAMCO). My vehicle is low miles (42k) but 4 months out of the 5 year powertrain warranty. The problem has not yet been repaired. [XXX] Left unrepaired, the issue can cause a full transmission failure. If driving at high speeds when such a failure is detected the car can go into "limp mode" (a sudden slow down of max speed) which could be dangerous to the driver and other motorists during highway driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2019 ford edge sel ecoboost 2.0L. Studders when accelerating. Only 90k miles on it and needs a new transmission and torc converter. There are thousands of edges with this problem make for fix it.
My vehicle lurches forward at takeoff, up shifts and downshifts hard around 40mph, and occasionally slips when shifting at higher speed. Hundreds of others are experiencing the same issue, and not having it repaired due to cost. Vehicle is at 89k miles, and does is unwilling to work with consumers.
The options above were not exact for my vehicle issue. But here is the letter i am mailing to FORD. [XXX]. [XXX], Queen Creek, AZ 85142May 20, 2024 RE: 2019 FORD EDGE VIN 2FMPK3K90K[XXX] with 60K miles in 12/2023 Ford Motor Company Customer Relationship CenterTo P.O. Box 6248 Dearborn, MI 48126 We've purchased several used Fords growing up and loved them and found them to be reliable like your Commercials and Mission Statements claims: Ford Motor Company's mission statement is "to help build a better world where people can move freely and pursue their dreams". The company's core values are "put people first", "do the right thing", "create tomorrow", "play to win", "be curious", "built Ford tough", and "one Ford". So we decided to purchase our very first BRAND NEW Ford Edge vehicle on [XXX] at Ford Auto Nation, not knowing we were sold a lemon. We do all necessary maintenance to all vehicles to avoid costly expenses. We started noticing some shuddering and took the vehicle to FORD but they wanted $200 for diagnosis and would not apply to repairs. Upon taking the vehicle to 2 local Auto Repair Shops on 12/2023 to 01/2024 they used the computerized diagnostic tool/On-Board Diagnostics (OBD) system and could not collect any data from sensors and stating Zero Trouble Codes (DTCs) were generated. 1 mechanic recommended we change spark plugs and do other maintenance for $350 that would be used for later repairs Unfortunately issue remains. They wanted to hold on to the car for another week to do further inspections. Instead, I chose to take to FORD. [XXX] FORD charges $200 for Diagnose (Receipt Attached) and does not apply to the repairs. After the 1st week without any status update via several texts and calls, and not getting any updates. I was finally advised that the Transmission was shot and expected to pay $7K. My heart fell. How can a 5 year old vehicle with 60K miles h INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
Between speeds of 20 miles per hour and 40 miles per hour, the car shudders and shakes. The Ford dealership has admitted that there is an issue with the transmission such that it will need to be replaced, and they have seen this same problem in multiple vehicles of same make, model and year. Although there has apparently been an internal Technical Service Bulletin related to this issue; the vehicle has not been recalled for this issue even though the recommended software fix from the bulletin does not work.
The contact owns a 2019 Ford Edge. The contact stated while driving approximately 10 - 40 MPH, the vehicle was shuddering and there was a grinding sound while turning to the left or the right. The contact was informed by his wife that the Auto START/STOP was not functioning properly, and while the vehicle was stopped, the vehicle remained running. The dealer was not contacted. The contact discovered Technical Service Bulletin: 21-2389; however, the vehicle was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 51,000.
My Edge has 90k miles. Slightly stutters and bucks while driving slow. Ford service did a transmission update but it did not fix the problem. They said I need a new torque converter. I was just reading other owners saying they also need new converters.
shudder/buck/jerk while driving up to 35 mph i do see there is a service bulletin online regrading the matter https://static.nhtsa.gov/odi/tsbs/2021/MC-10189788-0001.pdf
my 2019 Ford Edge EcoBoost has 51,000 miles and when shifting gears the car starts to jerk. The dealership did a reprogram on this issue and now it is even worse. I am not sure what is going on with these vehicles but this seems to be a known problem where they are replacing transmissions and torque converters and it does not fix the problem.
Vehicle started shuddering at acceleration between 15-40 mph. Ford dealer diagnosed the torque converter needs replaced. No warning lights. Struggling to accelerate is dangerous on the road with traffic.
Torque converter slip requiring a new transmission confirmed by an independent service center and third party warranty company. There were no warning lights. It's a 2019 Ford Edge with 45,000 miles. This is a KNOWN issue with these year/make/models and Ford should be required to do something about it.
Around 60-65k miles started jerking between 20-40 mph. Dealer says it needs new transmission and rear differential. On [XXX] seeing many other people with same car same year similar mileage same issues. Recall from several years ago food not appear to solve the problem. Being quoted over $12k to repair by Miracle Ford of Gallatin, TN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A D V E R T I S E M E N T S
- Washougal, WA, USA