This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2019 Ford Edge. The contact stated that while driving approximately 40-45 MPH, the RPMs suddenly began to increase, with white cloud of smoke coming from the rear of the vehicle. The contact pulled over and parked and turned off the vehicle. There were no warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the head gasket had failed to seal and secure the coolant, causing a coolant leak into the engine. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) and referred them to Ford. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline. The failure mileage was 89,918.
- Four Oaks, NC, USA
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- Four Oaks, NC, USA