I bought a 2018 Ford Edge SE AWD (4 Cylinders 9 2.0L DI Turbo DOHC 122 CID) 2.5 years ago and the check engine light came on last week. I brought it into the Ford Dealership where I bought my vehicle and they said it is KNOWN FORD MANUFACTURING ISSUE where the coolant leaks into the combustion chamber and fries the motor, come to find out there was coolant in my turbo also so that is shot. The Alpha+ extended warranty I purchased through Ford is SH*T and they just denied my claim stating that I do not have gasket coverage even though this is a block issue! I was quoted $9,467 for a new motor, $149.95 for an alignment, and of course diagnostics cost of $198!

NEVER BUYING FORD AGAIN!

My vehicle was in amazing shape everything up to date and never an issue. But when I started the Ford Edge it started to rumble. So I took to a friend who use to work for Ford for 25 years and he knew the problem before I even spoke. The motor blown right after warranty expired!!! Such a loss , the coolant just goes right into the motor and right back out into the reservoir. I called Ford and of course no help nothing it’s like they made these motors knowing they would blow after warranty. Ford doesn’t care and they had no sympathy or want to help me. Such a loss and for a company to just build these motors knowing they are going to blow way under 100k miles speaks so much about Ford as a company.

I found a 2018 Ford Edge at Suntrup Ford in Kirkwood and was told the motor and drive train were under warranty for as long as I own the car, so that was a big selling point for me. I bought it on Sept. 19th.

I mentioned to the salesperson Tiffany when we test drove it about a shake in the car when applying the brakes and she laughed if off and said it was the brakes and that it was normal. I had it checked by a dealer close to me and was told my rotors on the front were bad. The Suntrup team insisted they weren't. They also had sold me a car where the windshield wipers didn't work. On my way home from Suntrup, after being told the rotors weren't bad, a light came on the dashboard.

I went straight to Autozone because I knew they would diagnose it at no charge. The code P0303 came up and it indicated that cylinder 3 had too many misfires within a predetermined period of time. Then I got the same free diagnosis from O'Reilly's. This is a huge problem in the motor of a vehicle that I just bought 2 weeks ago on top of having bad rotors.

I went back today to have my wipers fixed and told it will cost me $139.99 for them to run a diagnostic test on my car... It's only been 2 weeks since I bought this car. Why would I have to pay for it? They also said they won't fix whatever is wrong anyway unless I paid for it. Part of the disappointment was that everyone seemed so nice there. They joked around and treated me like one of their own, but not when you have a problem. Nobody even acknowledged that I was there.

This is not fair to me. They had to have known there were problems or they should have if the car was really inspected it like it's supposed to be. I have car back (Oct 31) and it's running great. Dave Sinclair found the problem right away and it was internal and that my engine needed to be replaced. They found that my rotors needed fixed and they did that, my car no longer shakes when I brake and then they also found a hole in the air charge cooler and fixed that. Ford replaced my engine, which was a blessing...

I have a Suntrup warranty which means nothing because they don't honor it.

I'm only asking for what I paid out of pocket, though they owe me for 6 weeks of not having the use of my car and aggravation and they won't even answer the Attorney General emails or the BBB... That should tell you a lot about this dealership...