This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ford Edge. The contact stated that the vehicle lunged forward while being started. Additionally, the check engine warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.
The contact owns a 2018 Ford Edge. The contact stated that the vehicle was serviced under an unknown recall for a flex plate; however, the failure was experienced. The contact stated that while driving at various speeds the check engine warning light illuminated. The contact stated that the vehicle would jerk while driving. The contact stated that the dealer was contacted and informed her to drive the vehicle for 3 days and if the light remained on to bring the vehicle to the dealer. The vehicle was taken back to the dealer who diagnosed the failure as coolant leaking into a valve and the engine needing to be replaced. The vehicle was not repaired as the warranty company informed her that this was a known Ford defect. The manufacturer was notified of the failure and informed the contact to call the NHTSA Hotline. The approximate failure mileage was 70,000.
The contact owns a 2018 Ford Edge. The contact stated while after a stop sign and attempting to accelerate, the vehicle failed to respond as needed. The contact stated that the vehicle jerked and then abruptly accelerated with the check engine warning light illuminated. The contact stated that the vehicle was diagnosed, and it was determined that the torque converter and clutch cylinder needed to be replaced. The vehicle was not repaired. On another occasion while attempting to accelerate, the vehicle failed to respond and started jerking. The contact pulled over on the side of the road and looked under the hood and noticed smoke coming from the transmission. The vehicle was towed to the residence. The dealer was contacted and stated that the vehicle was not included in NHTSA Campaign Number: 18V390000 (Power Train). The manufacturer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 88,000.
The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the transmission failed to shift into the intended gear, and then the vehicle lost motive power. The dealer was made aware of the failure but provided no assistance. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.
My vehicle is not listed under the recall 17S16(2) this is an expansion to recall 17V-427 yet my car has been sitting for 4 months at a FORD dealership because the TORQUE CONVERTOR that is not performing IS ON BACKORDER. Why is FORD being allowed to string me the consumer along until they decide that this is a big problem? I received a Service Notice (Customer Satisfaction Program 22N12 stating that they are aware of a problem with the flexplate, transmission fluid pump and Torque convertor but no RESOLUTION. I cannot AFFORD to keep making car payments for a car I cannot drive. I am beyond frustrated and FORD will not communicate with me.
- Pesotum, IL, USA
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My vehicle only has 77K miles on it and is already needing an entirely new engine due to coolant intrusion into the cylinder. We discovered this after replacing all the spark plugs in the vehicle and the check engine light not disengaging. You should not have to replace an entire engine with only 77K miles. This is a known issue with FORD referencing two bulletin's - the first bulletin #19-2346 and now with bulletin #22-2133. They are refusing to cover the repairs 100% and expecting the consumer to pay 40% of the cost of their known issue of a $10K repair ticket. It also clearly states in the recent bulletin that the MIL may or may not engage with this issue. If we had know that this was an issue with this vehicle inside the 5 year/60K mile powertrain warraty which would have covered the repairs 100% we would have taken care of it then. The MIL was never engaged and provided any indication that this was going on. It was discovered after the MIL engaged at 77K miles and we took it in for service and had all spark plugs replaced costing almost $300 in repairs just to discover that did not resolve the check engine light to stop illuminating. This vehicle has been maticulously maintained since taking ownership of it in 2018. All service records are available if needed.
The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Ford Edge. The contact stated while driving at various speeds, the accelerator pedal was depressed but the vehicle hesitated and stalled on several occasions. The vehicle was taken to the local dealer where the transmission was repaired. However, the failure reoccurred. No further information was available. The vehicle was taken back to the dealer where it was diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 20,000.
The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train ) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available
Car rolled out of drivewayacross road and hit tree in neighbors yard which kept it from hitting house. 10,000 in damages to rear of car. While car being repaired heard about recall. Body shop told us about it. Took @ 3 months to get car repaired. No one in car at time of rollaway
I've bought a 2018 Ford Edge SEL July of 2021 at Zech Ford (Kansas), it had just a little over 50k miles, within the first month of ownership, engine light comes on (code P0301), I took to the dealership and they replaced the oxygen sensor, everything seemed fine since. This last May, the flex plate cracked, I took to Greenway Ford dealership (Florida) and paid $3,085.36 for the repair, within just an hour of having the car back, engine light comes on (P0301), I immediately took the car back, they kept the car for the weekend, replaced the stream O2 sensor and charged me $105.24, they only charged me for the part, they waived the labor fee since I just had a $3k repair. Now, 2 months later, engine light comes on again for the same code P0301, but this time I can hear liquid running through the dashboard and a lot of white smoke coming out of the exhausts, I popped the hood and see that the coolant container is virtually empty, so I-??ve bought some and added to it, I took it back to Greenway Ford, left the car there and couple hours later they called me to let me know that the coolant leaked into the cylinder and tells me that my only option is to have the engine replaced at a cost of $8400! This is my only car, I still owe $22,700 and I do not have $8k to get it repaired! And the car has about 94k miles now,
The contact owns a 2018 Ford Edge. The contact stated while driving 35 MPH, the contact heard a clicking noise coming from the engine compartment which resulted in the vehicle losing power. The contact stated no warning light was illuminated. The vehicle was able to be pulled over but was not restarted. The vehicle was towed to a local mechanic where it was diagnosed with needing the torque converter replaced. The vehicle was repaired but recall was not covered. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V390000 (Power Train) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 80,000.
Had oil changed at dealership in Dec 2020and advised of low coolant. Tech checked no leaks found. March 2021 check engine light came on code P0301, misfire in cyl 1. had new spark plugs put in. Drove 500 miles, code came back. Swapped coil pack from cyl 1 and 2, drove another 450 miles code came back. Had injectors checked, all ok. Car started having a slow sluggish start to it. Noticed coolant was empty. Refilled, within a day empty. Took to shop and coolant in cylinders
My 2018 Edge with ecoboost has less than 62K miles. Noticed a rattling noise when I was idled or not accelerating. Noise got louder and worse, seemed to have issues changing gears, began sounding like a diesel when I was idle. Took it in for diagnostics today and noticed the check engine light came on today. Results came back with random misfire code. Turns out there is a crack in the flywheel...which from what I can tell by research is due to manufacturer issues with the torque converter. Why is there no recall for this? it is dangerous and the car is not old or worn out enough to have these kind of issues. Cost to correct is astronomical. Please help raise awareness and get the help consumers deserve.
There is an electrical issue with this vehicle - started at 24000+/- and drained batteries - after replacing 4 batteries - check engine light came on - dealer did pressure check and engine had to be replaced! after replacement, battery was again dead. They cannot find reason for drained battery. This vehicle is unsafe and potentially a fire hazard. I cannot get relief from Ford motor - refused to buy back. Vehicle was parked every time battery was drained.
Vehicle powertrain equipment failure at 34K miles consistent with NHTSA campaign # 18V390000 and Ford recall 17S16. No accidents or injury resulting from the failure. Required replacement of engine and transmission components including the torque converter. Repairs took almost six weeks to complete due to parts availability.
Loss of transmission power, like as if the transmission cant decide which gear to be in, then when it selects the gear it slams into gear so hard that it feels like you have been hit from behind by a truck. This has happened while driving in stop and go traffic, when driving thru a dip in the road, and most disturbingly while driving up a long steep hill.
The front axle, (known as the half shaft) blew out all the grease in the rubber boot. The inside front, driver's side tire, suspension and brakes were covered with grease. Came from the dealership like this, auto had 42 miles at time this was noticed.
A D V E R T I S E M E N T S
- Silver Spring, MD, USA