This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
the vehicle stopped going into -??Reverse-?? and the transmission indicator remains in -??Neutral-?? even when shifted to the -??Park-?? position which has made the vehicle prone to rolling unless the Electronic Parking Brake is engaged. Once in the -??Park-?? position the vehicle will not shift into any other position and remains locked unless the Shift Lock Release is engaged to allow the vehicle to shift into -??Drive-??
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was stationary, the vehicle would roll while the gear shifter was engaged in park. The contact stated that the instrument panel showed the vehicle in neutral while the gear shifter was in park. The contact stated no warning light was illuminated. The vehicle was taken to caruso Ford Lincoln (3500 cherry ave, long beach, ca 90807) where it was diagnosed with the gear unit needing to be replaced. The vehicle had not yet been repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall for the failure. The failure mileage was approximately 83,000.
- Long Beach, CA, USA
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- Albuquerque, NM, USA