This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was backing up into a driveway (very slight incline) when my power steering went out. Lights came on stating, "Steering assist fault, service required" and "service advanced trac." I could barely turn my wheel. There was no earlier warning of this issue and I had just driven 3 hours on the highway so was fortunate that it didn't fail while on the road. I tried restarting my car a few times and then I called a Ford dealer. The car was towed in for a diagnostic. This revealed that the EPAS rack failed and needed to be replaced with an estimate of over $3000. The purpose of EPAS is to enhance the steering ability for the driver, but the car is not steerable without its proper functioning which is a huge safety hazard to the driver and anyone else near them on the road.
- Moore, SC, USA
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- Moore, SC, USA