This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I drove the car to go shopping and when I returned, I could not pull the seat belt out to put it on. I drove home without the belt on. The next day, it worked fine... until I went out again and it locked up on me again. I looked online for recalls and there were some for my type vehicle so called the Ford dealership and was given an appt for almost a week later. They confirmed the part was defective and said it would cost $708. to fix it because my Vin number was not under the recall, yet it is the same issue. They still have my vehicle because they are charging me $99. for diagnostic fees and I can't drive it without my seat belt.
On April 9, 2021 we found the seatbelt buckle would not latch on the rear passenger side. I notified the Ford dealership on Monday, April 12, the service representative scheduled me to bring the Edge in on April 22. On further inspection I found the seatbelt buckle to be broken. I called the dealership the next day and was told to bring it in and leave it to be serviced. The service technician inspected the seatbelt buckle and found it inoperable due to the inner guts of the buckle being broken. A replacement part has been ordered by the dealership. The vehicle has not been in any accidents and this occurred with normal operating conditions. The Edge has approximately 56,000 miles.
This vehicle was involved in an accident when another vehicle crossed its path going the wrong way on a one way street. This Ford Edge struck the Ford F150 broadside at approximately 30+ mph at about a 20 degree angle drivers side hood and fender and windshield broken. The steering wheel air bag did not deploy, and the knee bolster did not deploy fully. This caused serious injuries to the driver.
My children and I were in a collision that was so bad the car was totaled. Sometime in the middle of the collision the driver seat belt and the passager's seat belt behind the driver came unclipped. We were wearing them and the proof is on our chests from the burn. However, if a heavy vehicle had hit us from behind my son and I would have been thrown from the car because of this. My daughter's seat belt (back passager behind front passenger seat) did not unclip. Just the two on the driver's side.
- Waddell, AZ, USA
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- Chester, VA, USA