This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle has the same issues related to a recall where the coolant leaked into a cylinder effecting the engine which now has to be replaced. The problem is that this recall is vin specific which eliminates my vehicle from this recall. It is my opinion that this needs to be reviewed because somewhere along the lines somebody dropped the ball. How can my vehicle not fall under this recall due to a number?
What component or system failed or malfunctioned, and is it available for inspection upon request" -The Engine had to be replaced due to coolant and oil leaking through the 4th cylinder into the engine itself, effectively killing it. How was your safety or the safety of others put at risk? -The car unexpectedly shook very violently, and would not properly accelerate due to the problem. Smoke clouded the street as I drove to the repair shop - and other drivers were worried for mine and others safety. Has the problem been reproduced or confirmed by a dealer or independent service center? -The problem was confirmed by an independent mechanic as well as a Ford dealer, who told me this is a common occurrence with this specific engine, though there is no recall. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -The Ford dealer inspected the engine and came to the same conclusion as the independent mechanic - the engine had suffered an intrusion of oil and coolant through the 4th cylinder which effectively killed the engine. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" -The check engine light had been on for around a year prior. Also, the acceleration had been getting weaker and weaker.
I have a 2017 Ford Edge and have the issue of intrusion of coolant into the cylinders, which I learned from some research is a known problem that this model is having. It initially was a check engine light. I brought it to an oil change place and they ran the code and said I needed a tuneup. I got a tuneup and the light returned. It caused the engine to overheat. Luckily, I was not stranded but could have easily been stranded with my grandkids in the car on a roadway. The only resolution is a complete engine replacement costing me $8,000 because Ford has not issued a recall on this known problem and is not standing behind their product.
Our 2017 Ford Edge recently started a rattle noise when we start the engine. The noise goes away when we start driving and comes back again when we stop in a signal or take turns-??mechanic told us they think it's a broken flexplate and they gave me an estimate of $1500 to fix that issue-??[After] reading a few other forum articles regarding this issue what I found out it is a very common issue for Ford, which is almost always a manufacturing fault.-??
- Houston, TX, USA
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My vehicle has a dash light warning for service that says "Limited Park Brake Function, Service Vehicle" and then applies my parking break on its own. I have at times be unable to get the parking brake to release and will have to start and stop my vehicle numerous times before it will accept me releasing the parking brake.
The panoramic roof has a stress crack. We went on vacation in our other vehicle. The Ford Edge was in my garage that June when we went. We came home, I washed the Ford Edge two days later and noticed the stress crack in the panoramic roof.
I bought a brand new Ford Edge in 2017 with a warranty of 5 years and 60,000 miles. Several weeks ago, my car turned the engine light on and began having difficulty staying on during idle time and at stop signs. Immediately, I took it to the dealer and they diagnosed the problem of a leakage of coolant into the cylinders. They quoted me for an amount greater than the trade in value of the vehicle. From my online research, other customers are having the same leakage recurrent issue for Ford Edges between 2016-2023. The dealer could not tell me the reason behind this leakage causing the engine to overheat. This coolant leakage happening to a lot of their vehicles is putting individuals in danger of fire, explosion, or the vehicle stopping at any movement even while driving. There is absolutely no indication that this leakage was caused by poor maintenance or excessive wear and tear, and this is a recurring issue on their cars. I am afraid to drive the vehicle and cause an explosion or a fire on the road. However, Ford dealerships across the country are sending individuals on their way with defective engines without addressing the reason why new cars are having coolant leakage and having to replace the entire engine. It is Ford's responsibility to acknowledge defective parts and stop putting customers in danger. The component Ford is saying needs repair is the long block and it can be available for inspection if needed.
When got into a fender bender, originally it was just the bumper. After a wheel, there was a noise coming from the car when idling. Once taken in for repair, repair company stated it was the AC fan that was the problem which was not done by the crash but elsewhere. After taking the place to three other shops, first being the repair company, the second being Ford Motors, which both told me it was okay to drive my car, the last shop confirmed that it was the flywheel and not the AC fan that was broke, and I shouldn't be driving my car. After my car was fixed, out of pocket, I get sent the recall information letter in June for Ford Motors to fix this problem in February.
I got in a accident on 12/24/2020. Certain features did not work to aware me of an collision. The car was totaled and my life changed due the injuries I sustained. Then I got recall information for this car and another I purchased a month or two after around February or March.
This is regarding reference number 830243. We took our car to the dealership in Huntington Beach California for a recall regarding the flex plate being cracked. The dealership asked if there were issues to the acceleration and if the car was shaking, I said yes. They said it may be the flex plate and to bring it in. We received notification that the flex plate was not cracked, but the torque converter was the issue. This make and model, built at the Oakville Plant in May 2017 has previously had flex plate recall. We are assessing why our vehicle was not under that recall. I have spoke to an agent at NHTSA who stated that the manufacturer is in charge of the recall roll out and what vin numbers are covered. I called Ford, who I assumed to be the manufacturer of the Ford Edge Vehicle and they explained to me that they do not manufacture anything (very re-assuring). Today when I spoke to Ford, it has been useless. No real answers. They asked me to speak to the dealership. Danielle, the dealership service dept manager at Huntington Beach Ford Located at 18255 Beach Blvd was not very kind, explained to me that my car was not covered under 22n12 because the flex plate was not cracked. But the program terms state that a one time repair if needed to the flex plate, transmission fluid pump and torque converter would be covered. It appears that twice our vehicle make and model, built in Oakville, MI has had recalls to the torque converter in 2017 with the ford reference number 17S16 and again with the flex plate with 22n12 which is a part directly related to the torque converter. This appears to be a safety issue with this vehicle that nobody will address.
Within the past few weeks I recall hearing an explosive sound while driving. I pulled over to assess the situation but could not see any obvious cause of the loud noise. I seldom open the moon roof but when I did I made the connection between the explosive sound and the shattered glass moon roof. My research shows that there have been many reported incidents of shattering moon roofs and I would like to know if the manufacturer is liable for the damages.
Moon roof glass cracked on its own, looks like a spider web. Afraid that glass cracks will continue to grow and begin leaking or worse chip off shards that could possibly cut skin. Has not been inspected by dealer, police, manufacturer or insurance. No warning lights or any other symptoms or indications - simply opened the roof cover one day & discovered the cracked glass. The moon roof electrical slide functions properly, it-??s just the glass that is the issue.
Since November I am smelling antifreeze and exhaust in the cabin of the car. It was so bad it would burn my eyes- we had to ride with windows open, in the winter in the NE. Took to Ford the found a TPI on the exhaust odors but have to go through -??steps-?? to find it. While I pay a deductible for them to find this. Ford is aware of exhaust odors but has not issued a recall yet for this.
On 08/17/22 I took my car into Bill Collins because there was a loss of coolant, and my SUV was acting up. It was jerking randomly. At the time the SUV was noted to have 63,860 miles. Dealership fixed recalls on vehicle and did a pressure test and said there was a water pump leak. Replaced water pump and gasket. Check engine light remained on and when asked dealership about it they said in order to get the check engine light off it would have to go to another part of the dealership, and we would be charged another $99 diagnostic fee. On 11/21/22 SUV was taken back to Bill Collins because it was still doing the same thing. This time you could also hear water moving/draining from behind the dash and the check engine light was still on. Dealership fixed another recall showing on vehicle and said that the water pump had air pocket. Sent home but sputtering engine was not fixed. 12/08/22 contacted dealership again to let them know that nothing they have done over the past several months has worked and SUV is still acting up. Was told they would have a higher up mechanic look at vehicle to see what the issue was. Dealership contacted us two days later stating that vehicle needs a new motor. Current mileage 67,883. Dealership stated they verified coolant intrusion into cylinder and that it is necessary to replace the long block. Exact verbiage from dealership employee. (Coolant intrusion into cylinder #2. Verified defective engine block. Coolant leaking internally.) My SUV has been in and out of Bill Collins Ford for the past 4 months and no one could figure out the problem. Yet, when we spoke to Bill Collins about the new motor, we were told at that time that this is a known issue. Yet, no one mentioned it for 4 months and I've been driving my vehicle in this condition? I work for Ford and have supported Ford for the past 7 years. I am wanting to understand how Ford is going to make this right.
My Ford Edge SE Flex plate broke while on the highway I was rapidly slowing down and could not get over cause of cars passing me on the right and left causing the vehicle behind me to almost rear ending me. I had it towed to the Ford dealership and he has confirmed it is the flex plate that broke. There was a rattling sound approximately a week prior to it breaking I had an appointment with the dealership the same day it broke and got towed in.
I bought this vehicle from Family Ford in Enfield CT and they did not provide me with a car fax when I asked 3 times for it. I wanted to see if I could trade it in at a Volkswagen dealership and they gave the car fax, and it was in an accident. A very serious one where they hit the driver's side left rear. The car had to be towed with severe damage. To this day they still have not given the car fax 9/25/2022 to me.
The contact owns a 2017 Ford Edge. The contact stated that the sunroof was damaged. The contact related the failure to heat or water damage. The contact also stated while driving approximately 5 MPH, the transmission was slipping with an abnormal grinding sound. The check engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 96,434.
My engine light came on -7/10/2022. Took it to Firestone because it was the weekend and they said they could fix the problem so I could have car back for the Monday morning. I drove it to work for exaclty a week and the engine light came back on-7/17/2022. Took it back to Firestone and he put it back on the diagnostic and found the same problem. He looked it up on Ford.com and found out that there is a problem with the engine long block and printed it out the report for me. I have an appoinment for August 2 to have them look at it because that was the only day can get me in.
I have 2 manufacture RECALLS-??-??-??. -1st recall is very recent -??NHTSA Safety Recall 22V413-??-??-??.waiting on Ford to distribute the parts to dealerships. -2nd recall is from 2020 -??Front Brake Flexible Hose Leaks-??-??-??-??I-??ve contacted 4 local Ford Dealers in the Jackson area, TN-??-??.and NO ONE HAS THE BREAK HOSES. ITS BEEN 2 years!-??!-??! I-??ll be seeking legal advice-??.I-??m in fear of driving my car-??. My neighbor who has the same model car had BOTH Brake Hoses break while she was driving. She literally had no brakes while in traffic. Can you help me??
A D V E R T I S E M E N T S
- Los Fresnos, TX, USA