This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Edge. The contact stated while the vehicle was parked in the garage, there was a strong fuel odor that came from the vehicle. The vehicle service parking brake immediately warning light illuminated on the instrument panel. The vehicle was taken to several independent mechanics who were unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 53,000.
The contact owns a 2017 Ford Edge. While driving 35 mph, there was an abnormal fuel odor in the vehicle, but there was no external evidence of a fuel leak. Additionally, the contact stated that starting the vehicle was difficult and, at times, could take 10-15 seconds to start. The contact was concerned that the fuel rail in the engine or the fuel pump in the vehicle was the cause for the fuel odor. Ford Motor Company would not authorize the local dealer to drop the fuel tank to inspect the fuel odor. The vehicle was taken to pat milliken Ford (9600 telegraph rd, redford charter twp, mi 48239, (313) 731-6436) to be diagnosed, but the mechanic was unable to find the source of the odor. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60.
After refueling at a bp service station, I was unable to remove the fuel nozzle from the fuel filler door. I didn't want to force the removal of the nozzle so I called Ford road side assist. After trying their recommendations they suggested having the car towed. I explained the car cannot be towed because the nozzle was stuck in the door. They suggested I call the dealer service department. I called the dealer and they had not heard of this issue as well and had no fix. The bp attendant had seen this issue before and suggested I take the Edge of a scissor which she supplied and wedge it between the nozzle and door. It worked. The nozzle released from the door. This was my very first fill up as my car has only 344 miles on the odometer.
- Chattanooga, TN, USA
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- Burlington, KY, USA