This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was intermittently illuminated. The vehicle had been taken to an independent mechanic where it was diagnosed that there was a misfire in cylinder #3. The spark plug was replaced. After the vehicle was repaired, while the contact's daughter was driving approximately 50 MPH, the engine began overheating, with the check engine warning light illuminated. The vehicle then went into LIMP Mode. The driver coasted to the side of the road to allow the engine to cool down before continuing to drive. The contact had topped off the coolant reservoir. The vehicle was returned to the mechanic and was diagnosed and determined that there was coolant intrusion in cylinder #3, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 70,600.
The contact owns a 2017 Ford Edge. The contact stated that the vehicle hesitated while starting with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the fuel injectors and spark plugs were replaced; however, the failure persisted. A second diagnostic test was performed, and the mechanic discovered coolant intrusion into cylinder #1. The vehicle was then taken to a dealer where the failure was confirmed, and the contact was provided an estimate for the engine replacement. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 93,000.
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the spark plugs were replaced; however, the failure recurred. The vehicle was taken to an independent mechanic, where the ignition coils were replaced; however, the failure persisted. The contact stated that upon scanning the vehicle with an OBD II scanner, the contact retrieved DTC codes related to sparks plugs and ignition coils. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The contact stated that while driving at various speeds, the coolant temperature warning light illuminated, and the engine started overheating. The vehicle was taken to an independent mechanic, where it was determined that the head gasket was leaking coolant. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 45,000.
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered and vibrated before returning to normal functionality; however, the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into cylinder #2 had caused the cylinder to misfire, resulting in damages to the engine. The contact was informed that the long block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 77,000.
The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the engine was running rough, and the vehicle was shaking abnormally. The engine warmed up for approximately 4-5 minutes during warmer weather and the shaking ceased. The contact stated that the failure lasted longer during colder weather conditions. The coolant level was lower than expected. The check engine warning light was intermittently illuminated. The vehicle had been taken to the dealer and it was diagnosed and determined that coolant was leaking into cylinder #2, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 78,000.
- Springfield, MO, USA
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The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine. The vehicle was taken to the local dealer but was not diagnosed or repaired. The contact stated that the failure was related to Customer Satisfaction Program: 21N12. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 67,000.
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated on the instrument panel. The contact stated that the vehicle hesitated upon the depression of the accelerator pedal. In addition, the contact stated there was a cloud of heavy white smoke coming from the exhaust pipe upon starting the vehicle. The contact initially called a local dealer and was informed that the vehicle could not be seen for two weeks before a diagnostic test could be performed. The vehicle was then taken to an independent mechanic where a diagnostic test was performed and a tune-up was performed on the vehicle. Despite the repair, the check engine light returned to the instrument panel. A mobile, Ford mechanic arrived at the residence to perform various recall repairs to the vehicle and the contact described the issues experienced with the vehicle. The mechanic stated that there was possibly a coolant intrusion into an engine cylinder. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 120,000.
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that there was a misfire in cylinder #3. The vehicle was repaired; however, the failure reoccurred. The contact related the failure to Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall. The contact was advised to call the NHTSA Hotline to report the failure. The failure mileage was approximately 120,000.
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled while depressing the accelerator pedal, with the check engine warning light intermittently flashing on the instrument panel. The vehicle was taken to a dealer where the technician discovered that coolant had leaked into an engine cylinder. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, and the engine needed to be repaired or replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 94,000.
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle began to drive in idle mode with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed as coolant leaking into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 85,000. The VIN was not available.
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that cylinder #4 was misfiring due to coolant intrusion through the cylinder wall. The dealer related the failure to TSB Number: 22-2229 and determined that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that assistance could not be provided because the vehicle was not covered under warranty. The failure mileage was approximately 58,928.
The contact owns a 2017 Ford Edge. The contact stated while driving 70 MPH, the high coolant temperature message was displayed. The contact became aware that the coolant level was low and added coolant. The vehicle was slow to start and began to shake. The contact restarted the vehicle. The accelerator pedal was depressed but the vehicle was slow to respond. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to coolant intrusion into cylinder #2. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 119,000.
The contact owns a 2017 Ford Edge. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to a local Pep Boys, where it was diagnosed that there was coolant intrusion into the engine. The vehicle was taken to the dealer, where the same assessment was made. The dealer determined that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 81,500.
The contact owns a 2017 Ford Edge. The contact stated that during a routine oil change, it was discovered that the coolant level was low, due to coolant intrusion into the engine. The check engine warning light was illuminated. A dealer was not contacted. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 22-229. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.
The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light had illuminated and while attempting to decelerate, the vehicle started shaking and then stalled. The contact made several attempts to restart the vehicle and regain power. The failure had become more persistent. The vehicle was taken to an independent mechanic where it was diagnosed that the radiator coolant was leaking into the combustion chambers. The mechanic referred the contact to the dealer. The vehicle was taken to the dealer where the diagnosis was confirmed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and filed a case. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 70,000.
The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact called the dealer, and an appointment was scheduled for a diagnostic test. The dealer performed the diagnostic test and determined that coolant had leaked into the engine. Due to the failure, the mechanic diagnosed the vehicle with engine failure and provided the contact with an estimate for an engine replacement. The manufacturer was notified of the failure and the contact was provided a case number. The contact was then referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 63,000.
The contact owns a 2017 Ford Edge. The contact stated that while driving 35 MPH, the engine overheating message was displayed. The vehicle failed to accelerate over 20 MPH. The contact stated that several unknown warning lights were blinking, and a beeping sound was heard. The vehicle was taken to an independent mechanic and the contact was informed that there was coolant and oil mix in the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 40,000.
The contact owns a 2017 Ford Edge. The contact stated that the vehicle failed to start occasionally. In addition, the vehicle stalled while driving. The vehicle was taken to a local dealer where it was diagnosed that coolant had leaked into the cylinders. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,500.
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 55 MPH, the temperature gauge indicated that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion into cylinder #2 had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The VIN was not available. The failure mileage was 100,000.
A D V E R T I S E M E N T S
- Washing Court House, OH, USA