This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact-??s daughter owns a 2017 Ford Edge. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that his daughter had to refill the coolant once a week. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the spark plugs needed to be replaced. The spark plugs were replaced and a tune up was performed; however, the failure recurred. The vehicle was taken to a service shop where it was determined that cylinder #3 had failed and the engine needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer to contact the manufacturer for assistance. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was then advised to contact the NHTSA Hotline. The failure mileage was approximately 103,000.
The contact owns a 2017 Ford Edge. The contact stated that the check engine light would intermittently appear on the instrument panel. The vehicle was taken to a dealer and the contact was informed that coolant had intruded into the engine and the long block needed to be replaced. The manufacturer was notified of the failure and provided a case number. The manufacturer then referred the contact to the NHTSA Hotline for assistance. The vehicle was repaired. The failure mileage was 60,251.
The contact owns a 2017 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was idling rough. After a visual inspection of the engine compartment, the contact became aware that the coolant reservoir level was low. Upon refilling the coolant reservoir, the contact became aware that the engine was consuming coolant abnormally quick. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 93,000.
The contact owns a 2017 Ford Edge. The contact stated that when the vehicle was started, the vehicle was idling rough. The contact stated the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into the engine block and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to TSB Number: 19-2346 Coolant In Cylinders (Engine and Engine Cooling). The failure mileage was 48,450.
The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle shook uncontrollably and overheated. The check engine warning light was illuminated. The vehicle was diagnosed by an independent mechanic and the contact was informed that the failure was due to a cracked head gasket which allowed coolant to leak into the engine cylinder. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 97,500.
- Oakland, CA, USA
Search CarComplaints.com for these popular complaint phrases...
Head gasket is bad causing coolant leak into cylinder 2. Causing engine to overheat and not run properly. Ford Dealership told me engine needs to be replaced. The engine design is bad and the issue will just continue without a newly designed engine block (2019 or newer). They want me to pay $8,500 to replace their poorly designed engine. Car is at 136,000 miles. Most of which are highway miles.
Check engine light came on after rough start. Had dealership check 9/28 and coolant is leaking into the 2nd cylinder requiring engine replacement. 71K Miles on car.
The contact owns a 2017 Ford Edge. The contact stated that the engine would shake upon the start of the vehicle as the check engine warning light illuminated. The contact called Bert Ogden Ford(13752 Lupine Rd, Lyford, TX 78569) where she was informed that a callback would be received however had not heard back. The contact also stated that while the vehicle was idle in a parking lot, the temperature increased and the engine was shut off. After the engine had cooled, the contact attempted to restart the vehicle but the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed that the engine failed due to a gasket leak. The manufacturer was notified of the failure and they referred her to a different dealer. The vehicle was driven to another dealer where they confirmed the engine failure diagnosis and informed that the VIN was not included in any recalls. The vehicle had yet to be repaired and remained in the dealer's possession. The failure mileage was approximately 65,000.
The contact owns a 2017 Ford Edge. The contact stated while her husband was driving approximately 40 MPH, the check engine warning light illuminated. The contact's husband was able to drive to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was taken to the dealer, where the same assessment was made; the engine was replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that they would partially cover the repair cost. Additionally, the manufacturer provided an extended warranty coverage for 3 years or 36,000 miles. The failure mileage was approximately 48,076.
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the vehicle was sputtering and needed several attempts to start. The contact stated while driving approximately 55 MPH, there was white smoke coming from the exhaust. The service engine warning light illuminated, and the engine was overheating. The contact pulled over, turned off the vehicle, and had the vehicle towed to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the vehicle was not included. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 69,000.
The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and vehicle started to hesitate while driving. The contact also stated that there was heavy white smoke coming from the tailpipe. The vehicle was taken to a dealer and diagnosed with coolant intrusion into cylinder #2, which caused engine damage. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 52,000.
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine cylinders. The contact was informed that the engine needed to be replaced. The dealer was contacted and stated that vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 103,000.
The contact owns a 2017 Ford Edge. The contact stated that while driving at various speeds, the vehicle was hesitating and sputtering and was consuming an excessive amount of coolant. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle was leaking coolant into the engine block. The contact stated that DTC Code: PL302 was displayed. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 86,000.
The contact owns a 2017 Ford Edge. The contact stated while driving at an undisclosed speed, the coolant temperature warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine had failed and needed to be replaced. The contact stated that the dealer referenced TSB: 22-22229. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to the dealer. The failure mileage was approximately 90,000.
The contact owns a 2017 Ford Edge. The contact stated while driving 40 MPH, there was smoke coming from the engine. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle was diagnosed, and it was determined that coolant was leaking into the engine. The vehicle had not been repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall related to the failure. The failure mileage was approximately 70,500.
The contact owns a 2017 Ford Edge. The contact stated that while driving 40-?"50 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, where the engine coils were replaced, and a coolant flush was completed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that there was coolant leaking into cylinder #3. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 83,000.
The contact owns a 2017 Ford Edge. The contact stated that the vehicle experienced rough starting, an engine misfire, with the check engine warning light remaining illuminated while driving. The vehicle was taken to the local dealer who determined there was a crack in cylinder #2, causing coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
The contact owns a 2017 Ford Edge. The contact stated while cold starting the vehicle, the vehicle idled very rough for several minutes before operating normally. The contact stated that she became aware that the low coolant level and check engine warning lights were illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and DTC codes: P0756; P1450; P0136; P0102 were retrieved. The dealer determined that coolant had intruded into the engine block and the engine needed to be replaced. The vehicle had not been repaired. The contact had researched online and related the failure to the manufacturer Technical Service Bulletin: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 107,632.
The contact owns a 2017 Ford Edge. The contact stated the vehicle failed to start with the check engine warning light illuminated. The contact stated that after starting the vehicle, she saw white smoke coming from the rear of the vehicle with an abnormal burning anti-freeze odor inside of the vehicle. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 80,000.
A D V E R T I S E M E N T S
- Woodstock, MD, USA