This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2017 Ford Edge has a coolant leak into cyllinder 4 of the engine, which requires an entire replacement of the engine (approx $8k cost + labor). This is a clearly known issue (just a few links below but many other issues on google) and should require a recall. It does not seem fair for there to be a known issue like this and to expect Ford customers to pay out of pocket. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Check engine light came on and had mechanic look at it and it was diagnosed as an electrical "misfire" issue. We were told to take the Edge to the dealership to get fixed. Scheduled a service appointment with the dealership soon after, and the dealership called me that afternoon and diagnosing issue as the coolant intrusion on caliber #3 is defective. Dealership said we need a new engine, and it's going to cost thousands of dollars. It was not covered under any warrantees. We bought the car used less than a year ago. We are so frustrated to say the least. Looking up this diagnosis online there are thousands of other owners that had the same problem. Yet, Ford hasn't rectified the problem or offered a recall for those with the same diagnosis. This is causing large dollar amounts for repairs for owners all over the USA and putting a financial burden on families.
Head gasket is bad causing coolant leak into cylinder 2. Causing engine to overheat and not run properly. Ford Dealership told me engine needs to be replaced. The engine design is bad and the issue will just continue without a newly designed engine block (2019 or newer). They want me to pay $8,500 to replace their poorly designed engine. Car is at 136,000 miles. Most of which are highway miles.
Check engine light came on after rough start. Had dealership check 9/28 and coolant is leaking into the 2nd cylinder requiring engine replacement. 71K Miles on car.
- Palmyra, IN, USA
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Engine 2.0 had coolant leak at 71k miles went off extended warranty a month before this was January 2023 we took to ford was informed it need a new engine. On driving it home truck was overheating and turbo charger was glowing red. Had it towed to HCC college auto shop where it sits. Ford motor company has put out many service bulletin on this series of engine but done nothing to remedy problem. Why isn't this engine recall due to faulty design.
Engine coolant began getting into the cylinders causing the car to shake upon start-up. Trusted mechanics have told me this is a known issue with this type of engine. They are saying the engine needs to be replaced at a cost upwards of $8,000 All regular maintenance on this vehicle is up to date, and it is an engine flaw that is causing this. Ford needs to be responsible for engine replacement. There are multiple Ford Edge owners with the same complaint.
My Ford Edge started running rough with white smoke from the tailpipe then a check engine light came on with the codes P0316 and P0301. Dealer stated that there was a coolant intrusion into the engine and the engine would need to be replaced.
This is regarding reference number 830243. We took our car to the dealership in Huntington Beach California for a recall regarding the flex plate being cracked. The dealership asked if there were issues to the acceleration and if the car was shaking, I said yes. They said it may be the flex plate and to bring it in. We received notification that the flex plate was not cracked, but the torque converter was the issue. This make and model, built at the Oakville Plant in May 2017 has previously had flex plate recall. We are assessing why our vehicle was not under that recall. I have spoke to an agent at NHTSA who stated that the manufacturer is in charge of the recall roll out and what vin numbers are covered. I called Ford, who I assumed to be the manufacturer of the Ford Edge Vehicle and they explained to me that they do not manufacture anything (very re-assuring). Today when I spoke to Ford, it has been useless. No real answers. They asked me to speak to the dealership. Danielle, the dealership service dept manager at Huntington Beach Ford Located at 18255 Beach Blvd was not very kind, explained to me that my car was not covered under 22n12 because the flex plate was not cracked. But the program terms state that a one time repair if needed to the flex plate, transmission fluid pump and torque converter would be covered. It appears that twice our vehicle make and model, built in Oakville, MI has had recalls to the torque converter in 2017 with the ford reference number 17S16 and again with the flex plate with 22n12 which is a part directly related to the torque converter. This appears to be a safety issue with this vehicle that nobody will address.
Engine coolant began getting into the cylinders causing white smoke and the car to shake upon start-up. This would result in the engine failing emissions testing and worse. In talking with multiple mechanics I have been told that this is a known issue with this type of engine. The car is just over 5 years old and has 66,000 miles but now needs most of the engine replaced. All regular maintenance on this vehicle was up to date, and it is an engine flaw that is causing this, yet Ford is not willing to assist in the engine replacement.
Rough start up with white smoke coming out of the exhaust. Then when on the highway around 70mph vehicle rapidly decreased in speed and would not accelerate. I was able to get the vehicle home and then it would not start again. Had it towed to a Ford Dealership where they stated that coolant was leaking into cylinder #2 and the engine would need to be replaced with an estimated cost of $8800 plus taxes. NHTSA needs to force Ford into a recall with all of the issues with the 2.0L Ecoboost engine.
Coolant leaking into cylinder. Engine running rough and overheating. Available for inspection upon request. Risk of engine failure/power loss while driving. Confirmed by mechanic. Vehicle has not been inspected by the manufacturer, police, insurance representatives or other. No warning of this issue. Engine light on for purge valve issue at present time. Upon conducting research, this is a well-known issue with this engine (2.0 liter Ecoboost). Thank you for any help you're able to provide as this is a very expensive engine replacement or a practically useless vehicle I still owe $7,000 on.
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My car is leaking coolant and the head gasket is blown and this car up to date. From what I-??ve read, this is a common occurrence amongst Ford Edge owners
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving at an undisclosed speed, the engine overheated. The contact stated that the vehicle started misfiring. The contact then stated that there was white smoke coming from the exhaust pipe. The contact discovered that the coolant reservoir was empty after a recent fill up. The contact was an independent mechanic who diagnosed the failure as a misfire in cylinder #1 and coolant leaking into the engine cylinders. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.
The engine block was cracked at 62,355 miles (out of warranty) and had to be replaced. Upon further investigation, this is not an uncommon problem with this year/model of car.
The problem started off with the check engine light coming on and overheating. The Edge was swallowing antifreeze at a crazy rate. Then, while driving, the engine overheat warning came on and the power was decreased to zero forcing me to pull over. There was white smoke coming out and it had a terrible smell. I took my car to Pep Boys, and they said the Edge was misfiring on 2 cylinders. Their solution was to change the ignition coils. I got the Edge back and it was no better, and the check engine light came back on again and it would not start. I returned it to Pep Boys again, and this time they said the idle control valve was bad. They replaced it, and upon picking it up the check engine light came right back on again. I again returned it to Pep Boys, and this time they said I had dirty oil (even though I had a synthetic oil change 3 weeks prior), so they flushed out the engine oil and installed new spark plugs/tune-up. I picked the Edge up later that day, and again the check engine light came on. Having had enough of Pep Boys, I finally took my Edge back to my local Ford Dealership for service. They said that the entire engine needed to be replaced due to coolant leaking into 3 cylinders. The dealer said this is a well-documented problem with the 2017 Ford Edge 2.0L EcoBoost engine. I only wish someone pointed this engine issue out when I bought it!
I own a 2017 Ford Edge. The contact stated that while driving the check engine warning light illuminated also would miss when started. The vehicle was taken Mac Haik Ford in Pasadena, Texas, where it was diagnosed with coolant intrusion into the cylinder, and the engine needed to be replaced. The engine would cost over $8000, luckily I had purchased an extended warranty & it only cost me $100. This is a very common problems & Ford should be made to recall for this problem, since the engine cost $8000 Ford won`t do it unless made too.
The contact owns a 2017 Ford Edge. The contact stated while starting the vehicle, the check engine warning light illuminated. The vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine cylinders. The contact was informed that the engine needed to be replaced. The dealer was contacted and stated that vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NTHSA Hotline for assistance. The failure mileage was 103,000.
We were in the process of taking our vehicle in to be serviced and noticed that our engine light appeared. We were informed by the (Ford) dealer that a coolant leak occurred and our engine will need to be replaced. I am concerned because we typically follow the maintenance schedule. We are also concerned because we were informed that our extended warranty expired 4,000 miles prior. We opened case #CAS-44960379-N7Q8D9 with the Ford Motor Company to see if there were any open recalls on the issue. There were none. Further research identified an existing class-action lawsuit regarding our problem. We are taking steps to see if our dealer will honor our extended warranty anyway, but there is a chance they may not and may incur thousands of dollars to replace the engine. In doing so, we have no assurance that the problem may return.
A D V E R T I S E M E N T S
- Clarendon Hills, IL, USA