This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Since November I am smelling antifreeze and exhaust in the cabin of the car. It was so bad it would burn my eyes- we had to ride with windows open, in the winter in the NE. Took to Ford the found a TPI on the exhaust odors but have to go through -??steps-?? to find it. While I pay a deductible for them to find this. Ford is aware of exhaust odors but has not issued a recall yet for this.
Drove for two weeks, check engine light comes on. Dealership says coolant is leaking on engine & it needs replaced. Vehicle is not safe to drive until engine is replaced. Owned the car 5 months now & only got to drive it two weeks.
The contact owns a 2017 Ford Edge. The contact stated that while her spouse was driving, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as a misfire. The spark plugs were changed however, the failure continued. The vehicle was taken back to the independent mechanic who stated that the failure could be related to coil damage and that coolant was leaking into the cylinder. The vehicle was taken to another independent mechanic that confirmed the coolant leaking and stated that the engine needed replacement. The vehicle was not repaired. The dealer was contacted about recalls and referred the contact to the manufacturer for assistance. The manufacturer was contacted about the failure and advised the contact of no recalls and to contact NHTSA. The approximate failure mileage was 106,000.
- Anderson, SC, USA
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- Lumberton, NJ, USA