CarComplaints.com Notes: The 2016 Edge is starting to show a similar trend to the prior model year of the engine stalling while driving, which owners report is typically caused by low-mileage problems with the throttle body. This is typically considered a safety defect.
10.0
really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
5 / 0
Average Mileage:
21,170 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving on the highway and the steering wheel light with exclamation point came on along with flashing adaptive steering menu, traction control menu and up hill assistance menu came on the dash repeatedly, as I kept driving the steering got worse and I almost had an accident. I had no choice to get off at the next exit and was able to pull into a gas station at the end of the exit. I tried to google from my phone the warnings and saw there was over 86 complaints on the same issue. I turned off the car and waited for about 10 minutes before starting it again hpeing that maybe it would reset itself. When I started my car again, I had no steering. I was forced to be towed over an hour away and over $3500 to fix
Rattling noise under hood with vibration that occurs when starting vehicle. Check engine light on. Dealership states "this is a know Coolant intrusion issue in 2.0L Ecoboost engines and the whole engine needs to be replaced." Was told I could still drive it even though "it will drive rough." Articles regarding this issue state further engine damage can occur if driven and in severe cases fire. This is a safety issue caused by faulty manufacturing and should be resolved.
Dealership Diag. and found coolant leaking/ intrusion going into #1, cylinder, causing low coolant light to come on in the car, and the car smoke on first start up. Dealership found, this car to have one of the defective ford eco boost motors installed, Dealership recommend new motor, at cost of $7,721.33. When purchased, I bought and paid for the ESP warranty to the cost of $3,281 dollars. Technicians stated, FORD is not going to cover the replacements nor any cost. The defective motors, causing the coolant to leak into the motor, subjecting us to more damages and fire. Coolant mixing with the oil. Issues would be for me, the defective motor and cooling system.
The trunk that is automatic will randomly disclose on your head when you-??re leaning in to get some thing and it-??s happened several times and I-??ve reported it and it doesn-??t stop if it hit your head it keeps going
Started months ago on the highway, now in the streets too. Press the gas, car goes then suddenly loses power. Going at 60 mph on highway, car suddenly starts to go slow, and pressing the gas doesn't move the car not even a mile higher. Semi trucks begin to honk horns at you. Afraid now to take highway again. Soon as I exit highway, press the gas and the car doesn't want to shift, almost as if it gets stuck. Continue driving on street and when turning, the car doesn't want to go. Ford had it for 3 days but didn't find anything. Have read posts and found one person with same issue that said it's code 2111, having to do with the throttle. So many people with the same issue and no recalls. It's dangerous to drive on highway now.
Took vehicle in for update of SYNC system which worked when I dropped it off. Mechanic called said the system wasn't holding charge. Next day they called said vehicle was ready for pickup. Picked up got in and my SYNC system wouldn't turn on. That includes radio, Bluetooth, navigation, backup camera, USB port anything that system controls doesn't work. No mechanic checks for the APIM to see if it is faulty. Now place is saying I have to pay to fix. Extended warranty doesn't cover says it's upgrade not update, even though Fordpass and SYNC system said there was an update for it. I tried to update system and wouldn't let me, both ways I tried to update. Fordpass tried something then said I'd have to take to certified dealer which I did.if nobody checks on the part when it's inspected, how does one know if bad part or not. Plus my 2016 vehicle when looking in SYNC system said last update was in 2003? Picture is showing SYNC system was working also have 5-7 people who can say was working til I brought to place for update. Can provide video and or pictures of my dark screen if needed. Date of incident is when I brought it in for update. Got vehicle back on the 17th the first time, partner brought in again for them to try something that didn't work to reset system.
APIM Module. We inquired with Ford about upgrading our Sync system to include navigation. A parts specialist at Livermore Ford indicated the upgrade could be made by adding a new USB hub and upgrading the software. We then noticed the last software update was marked completed in 2003 (on a 2016 model year vehicle). We confirmed the Wifi was connected and tried to initiate an auto software update, but there was no option to do so. We followed the directions per the Ford website for a wifi or manual update, to no avail. The third Ford recommendation is to take it to a dealer. On Jan 16, 2023, I took the vehicle to Sunnyvale Ford. The radio and screen were functioning without any issues. I showed the associate the software page and where it said 2003 was the last update, I showed him there was no "update now" button offered and the memory stick I had attempted to upgrade with via the usb hub.I asked them to update the software and indicated there was clearly a defect in that the software version date and the fact it never updated over WiFi as it is supposed to. The associate later called and told me they performed a software update and as a result they crashed the entire APIM Module.After much discussion the sales associate and the sales manager indicated there was nothing they would do and returned my vehicle which was brought to them with an operational radio and screen (which also operates bluetooth and the back up camera), no longer working.Clearly there was an existing defect in the system and granted it had not been discovered in the early years of ownership or warranty, but none the less; they faulted the system.I attempted software updates two ways and my screen and radio still worked when I took it to Sunnyvale Ford. Obviously, I do not know their exact action taken but a mistake was made or a Ford part/system. Ford states my only recourse is to purchase a $600 APIM which is on indefinite backorder.Therefore, I am seeking recourse via other avenues
Engine malfunction due to engine coolant leaking in to #2 cylinder. Check engine warning light came on intermittently. Car didn-??t pass New York State Emissions test. Car can-??t be re-registered in NYS without passing Emissions test. Had car towed to Ford Service Center for diagnosis. Ford diagnosis - car engine and assembly needs to be replaced with re-designed long block engine for an estimated repair cost of $6637 plus tax. Ford is not covering engine defect that resulted in engine coolant leaking into #2 cylinder causing misfire and engine check warning light to come on. Due to this design fault, Ford should issue a recall on our 2016 Ford Edge as the car is unsafe to drive. Ford should cover the cost of the engine repair, parts and labor, due to this design fault.
i have had my back windshield implode twice now on my Ford Edge in the last 8 months. Nothing hits the window. First time I was backing out of the driveway and had my back windshield wiper on and it just imploded. Had to go thru the hassle of getting the spoiler removed and the glass company out to fix it. Fine for 8 months until last night. Came home from errands, unloaded car, closed the hatch. Came back out about an hour later and the windshield was imploded again. There is something wrong for this to happen twice in 8 months. I found a recall for the back wiper motor but the recall is for Canada only. There should be a recall in the US also. I dont have the funds to keep replacing the windshield every 8 months. Especially when it isnt a simple fix with the glass company coming out to fix it. It has to be taken to a dealership first to get the spoiler removed then the glass company will fix it. Please get this fixed.
On June 30, 2021 I and my husband just arrived home. My husband had been hospitalized 10 days and was still very weak. I was bringing him home and once I was in the driveway I put the car in park and got out and went to him on the passenger side to help him out. I took him inside and got him settled. When I returned outside to retrieve items from the vehicle, I reached in on the driver side to push the start button to turn off the engine. Immediately the vehicle started rolling and I was knocked down by the door and drug 20-30 feet. The front driver tire ran over my hand and continued to roll into the yard of the house across the street. the neighbor called for an ambulance and I was taken to the hospital. I was treated for road rash and released. I was thankful to be alive under the circumstances but was still concerned for my husband and had no idea why the car rolled. As far as my safety I feel that this could have killed me and or possibly the small child that lives next door had he been out on his tricycle as he often is outside playing. I have not had the vehicle inspected because I thought maybe I had somehow done something to cause it to roll but I know I did not. I am assuming that this recall # 22S43 is likely the reason. I was made aware of this issue with certain years and models by a family member. I did not get any type of warning. I am enclosing pictues where I was injured. Prior to the accident, I had full use of my hands but I still have limited use with my right hand as the two middle fingers are often inflamed and a surgeon later confirmed they had been broken but I was not told at the time of the accident. Possibly because they were so swollen. My hand hurts all of the time and a hand surgeon said he would have to rebreak the fingers to repair the damage.
My pano/vista roof cracked randomly. Unsure of how long it was cracked. In researching, it appears this is a common problem with Ford Edge-??s and several recalls surrounding my year of vehicle have been enforced upon Ford. From what I have read it appears this is a like situation of some sort of -??stress-?? that cause the roof to fracture. It is now a safety hazard that is expensive to fix.
I was driving from Phoenix Arizona to Tucson Arizona, about 1: 45 min drive, October 23rd, 2021, and all of the sudden the check engine lights turns on, and its getting hot, and the engine shuts down, I lose all power to the Steering, and brakes, now, i am going about 45 in a 75 lane, but people going 80 plus. and we are about 20 miles from home. WE finally able to pull over and check it out. I added water and let it cool down for about 30 mins, We took the frontage road driving around 30-35 miles per hour.. the light was on still but not over heating, till we got to the house when we saw the temperature going up, we shut it down, ,, The next day i drove to a Mechanic close to the house, they ran the tests, and was advise that the engine had water in the motor, due to the engine being defective, they did tell us, that they have seen these a lot, in the edge and Escape, coming to their shop, took it to another mechanic (Ford Certified) and told us the same thing, no Good and you need to replace the engine at a cost of $6000- up to $8000, it only has 94k on the engine. they are seeing this across the USA. Its very dangerous, because when going 75 plus and your calls stalls out and slows down fast and cars and trucks had to go around us, some fish tailed almost out of control, we could have caused a MAJOR Pile up had not the car started for us to get to the side. God was with us, please look into this, We have the car parked, because we cant afford a new enginge. and still making payments on a CAR that done run thanks for your time rda
Vehicle engine light came on and car made loud noise when started. Brought to dealership. 2 issues with car. Coolant leaked into the engine which could cause a fire. Needed a new engine. Flex plate was cracked which could cause the vehicle to stop moving abruptly causing a crash. Flexplate and parts needed to be replaced. Flexplate issue has been recalled in the 2017 Ford Edge. Issues on-line show that this is common in 2015-2018 Ford Edges.
My sunroof literally exploded while I was sitting in a parking lot. Nothing hit the car, I didn't have a collision or fender bender. Literally sitting in the lot I heard a loud 'explosion' and the crack just started at the back of the sunroof and worked its way to the front near my head. Totally random and unexpected and happened for no reason. I read that now the ceiling/roof is compromised and in a rollover I am not protected from the glass falling in on myself or my children.
Cars only at 43K miles and constantly stalls. Takes 10 minutes to start. Gas tank makes weird vibrating noise and my gas mileage on full tank will go from 330 to E to 160 to E in 15 seconds. My windows randomly dont work, my lights dim and car just shuts off while driving and the stereo cuts out and looses half power like volume was turned down even tho it wasnt, and the dealership is trying to charge me to fix these issues and im hoping Ford rectified this with having to pursue this. Me and my family including infants and my pregnant wife use this car daily and I depend on it to get myself to work as an essential employee in nursing we need pur vehicle to be dependable and it has been anything but. For dates this happens its multiple times a week and has been happening since after putting only 3K mileage on the car I bought it at 21K miles its 43K amd this issue is becoming a serious inconvenience and safety concern. Im annoyed because I took out a loan to buy this vehicle and still owe 28K on it so if this car dies im screwed with getting ro my job and even making more loney to pay this off to even get another vehicle
A D V E R T I S E M E N T S
- Kirby , TX, USA