Possibly started as misfire after refueling. Had to have vehicle serviced for Broken FlexPlate, Rattle from engine transmission area. After paying three thousand for the flexplate repair, supposedly discounted fifty percent from split with ford extended coverage, dealer said there was likely "coolant intrusion".

Searching 2.0L EcoBoost Coolant Intrusion revealed hundreds of matches of owner complaints, and dozens of engine tear down videos showing the defective design of the 2015 -2019 Ford 2.0L EcoBoost engine block using coolant channels between the cylinders, and multiple documents from Ford on the issues covering 1.5L, 2.0L, and 2.3L engines.

These coolant channels interfere with or cause degradation of the head gasket in these narrow areas between the cylinders. Eventually, the gasket fails and allows coolant into the cylinders. Ford changed the block design to remove the channels and use coolant passages that do not interfere with the head gasket starting in 2020.

The failure can cause damage to the engine block include "microcracking" to the area near the coolant channels. Ford recommends not replacing the head gasket, and replacing the engine block instead. There is no way to tell if the block is damaged without removing the head, called a "Tear-Down" by service shops. At nearly two hundred dollars per shop hour, this "Tear-Down" could cost $1,000 to $2,000 as a "Diagnostic" charge.

A Technical Service Bulletins typically describes a high failure issue that the manufacturer has not extended warranty coverage for. If the vehicle is out of warranty, the owner or customer is required to pay for parts and labor for the repair. There have been multiple TSBs issued for this issue for Ecoboost engines. The 2.0L EB has had at least four TSBs with the repair procedures changing from replacing the "short block" (lower engine with rotating assemblies, crank pistons) to replacing the long block (complete block, rotating assemblies, and head). The latest TSB as of 9/2024, is 22-2229 and gives a labor time of 15 hours to replace the long block for Edge AWD 2.0L EcoBoost.

The dealers will not give owners those times though. They charge anywhere from one and a half to double the Ford estimated labor hours. At two hundred dollars per shop hour, a thirty hour repair is $6,000 before parts! The long block (engine) lists for $2,600 and requires at least $400 of materials to install before dealer markup. This puts the replacement cost at $3,500 to %5,000 for parts, and anywhere from $3,500 to $6,000 for labor.

Within one week of having the FlexPlate replacecement "split" with ford for my cost of $3,000, the engine failed because of the defective block and "Coolant Intrusion".

The engine coolant light illuminated. Shut engine off. Checked coolant level. It was at the "Low" mark, but not empty. Refilled, restarted, and temp showed normal.

The next morning the engine would not start. Engine would try to crank, but would not complete a turn. I could hear the starter solenoid click. I suspected HydroLock (coolant water in cylinder preventing the cylinder from moving). I removed cylinder 1 spark plug and cranked the engine. The Engine cranked, but did not start. Second attempt started, but ran rough with number one spark plug removed. This confirmed cylinder one had hydrolocked the engine. While cranking, coolant was ejected from number one cylinder.

Confirmed head gasket failure from coolant passage to number one cylinder, exactly matching TSB. Called dealer to complain that they made one repair, and neglected to inform me of the existence of the Coolant Intrusion defect TSB before the work was performed that would have reduced the repair cost to parts cost and cut the labor cost in half.

The FlexPlate CSP says 10 hours for flexplate, 15 hours for engine if engine is damage from flexplate failure. Coolant Intrusion TSB says 15 hours to replace long block (engine).

Ford has as good as admitted this is a design defect between the TSB and the block redesign but refuses to warranty their products for the use they marketed it for. The Ford websight says their vehicles are designed to last at least 150,000 miles. Yet they refuse to help customers getting fleeced by dealers demanding more for repairs than the vehicles are worth.

It’s absolutely infuriating to be in this situation, especially when your livelihood depends on your vehicle. The fact that a company as massive and supposedly reputable as Ford could drop the ball so spectacularly with their 2.0L Ecoboost engines is beyond unacceptable.

We're talking about a major flaw that could easily lead to devastating consequences—coolant leaking into the engine's cylinders, resulting in corrosion, oil dilution, contamination, and the ultimate failure of the engine. It’s not just about the inconvenience of a breakdown. We're talking about safety risks here—risks that could put drivers, passengers, and others on the road in serious danger. Overheating, cylinder head cracking, total engine failure, and even engine fires? How on earth could this have been allowed to happen?

Ford’s failure to disclose these critical defects feels like a blatant disregard for the very people who trusted them enough to invest in their vehicles. And now, you’re left holding the bag, facing potentially crippling financial consequences, all because Ford didn’t own up to their mistakes from the get-go.

The legal battle currently playing out with Miller v. Ford Motor Company is a step in the right direction, but for those like me who depend on their vehicle every day, justice can’t come soon enough. Ford needs to be held accountable, not just in a court of law, but in the court of public opinion. They need to compensate every single person impacted by this catastrophic failure—not just in terms of repairs, but for the stress, the lost income, and the sheer frustration caused by their negligence.

In the meantime, I shouldn’t have to suffer due to their incompetence. The entire situation is beyond frustrating, and it’s downright unfair that I am now facing financial uncertainty over an issue that should have never existed in the first place. Ford needs to step up, fix what they broke, and make things right for every driver affected by this problem.

My 2016 Ford Edge equipped with a 2.0L EcoBoost engine had coolant leak into the engine cylinders and my check engine light came on. Upon contacting Ford, they said it happens and I should be fine to take a 1,046-mile road trip to Colorado and back home. I then had my hometown mechanic look at the problem and he said I had a P0304 problem and that I need to stop driving it. He printed off the Technical Service Bulletin dated 6/26/2019.

He said if I drove it, it would overheat and potentially catch fire. I immediately drove it to the Ford dealership I purchased this car from and after checking they said I needed a new engine, and I would pay approximately $4,700.00 right before the holidays.

I rented a car for my trip and when I returned, I called the dealership on 11/14/23 and told them to put the new engine in as I can’t afford this expense or another vehicle.

The bill amounted to $5,995.80 and the difference the dealership said they would bill Ford, and they would get reimbursed, but I had to pay $4,700.00.

This was not on my radar, budget or understanding as the defect was known since 2019 and I had this car into my Ford dealership for maintenance many times after this and not one word was mentioned about this faulty engine design.

I am a single mother with no child support. Shame on Ford.

Over a several week period my engine light would be coming on & off and the car had been running rough for about the first minute of start-up and then would smooth out. Up until this time I haven't had any problems with this engine. I tried taking it to my local Ford Dealer, Dean Sellers, and they said they were too busy to look at it for a couple of days so I took it a local auto repair shop, Auto-Lab. They diagnosed the engine code(s), I believe it was engine code P0304, indicating the anti-freeze was leaking into the #4 cylinder. They scoped the #4 cylinder and found evidence of anti-freeze in it. They said that Ford had issued TSB 22-2229 (dated June 9, 2022) stating to correct the problem the long block engine assembly must be replaced, basically needing a brand-new engine. Auto-Lab charged me $124 to diagnose problem.

I took the car back to Dean Seller's Ford and they confirmed that anti-freeze was leaking into the #4 cylinder and that the long block engine assembly must be replaced per TSB 22-2133. The dealer service advisor was very sympathetic to my situation and explained that they have been replacing numerous EcoBoost engines with this issue. He gave me the Ford Customer Service Center phone number to call to plead my case for some help covering the costs of the repair, estimated to be around $8,000. I spoke with a person the first time I called and she gave me a Ford Customer Care case number for future reference. Despite calling her back two more times and leaving voicemails I have not heard back from her.

Unfortunately, when the engine problem was identified the car had 113,000 miles on it. I originally had purchased an extended warranty through Ford through 75,000 miles. I average about 3,200 miles between oil changes done almost entirely at Ford Dealerships. I take great care of my vehicles. If you take good care of your engines they should last 200,000 to 250,000 miles without major problems. Upon further investigation this premature engine failure is the result of a design defect in Ford's open deck cooling design of the EcoBoost engine causing premature gasket failure and sometimes cracks between the cylinders. This design defect has been corrected post 2018 Ford Edge EcoBoost engines. In my case, I have been told that the anti-freeze was leaking into the engine via cracks in the cylinder(s). Of all the major components in a car the engine, being the most expensive component, if properly taken care of should be bulletproof and last for a long, long time.

I had planned on either trading-in this car to purchase a new one or selling it to a third party. Now knowing it had a bad engine that needs to be replaced I could not in good conscience sell it without first disclosing the engine issue or having a material defect. I decided to have the engine replaced and pay for the costs personally, totally $8,589.44 and keep the car for now. The dealer did a great job in timely replacing the engine and keeping me informed along the process.

Very disappointed with Ford's lack of response in addressing this major engine problem, we currently have three Ford vehicles.

Update from Nov 27, 2023: In reviewing my repair records for my 2016 Ford Edge, I discovered that I had purchased a Ford Motor extended warranty through 100,000 miles, not 75,000 miles as I had originally assumed. Despite numerous times trying to call and text Ford Customer Service have not heard back from them. I still have paid 100% of all long block engine replacement costs out of pocket or $8,713.44 ($8,589.44 + $124) with no assistance or even some sort of offer of assistance from Ford.

Long story. Here we go.

My check engine light had come on. It wasn't blinking just on. I called my mechanic and explained what was going on. He made an appointment to have it checked out and told me it was ok to drive still. A few days before my appointment I left work and was on my way to my daughter's soccer game when the overheating warning came on. I thought that was weird since I had only had my car for about a year and a half and had no other issues. I pulled over in a nearby parking lot. I called AAA and had my car towed back to my mechanic who was an hour away. That was on a Thursday evening. My mechanic called me Friday morning to let me know my car was there but that he would not be able to check it out until Monday. Super annoying I did not have a car for 5 days but in no way was I prepared for what came next.

Monday morning, I'm sitting in a meeting and I get a text from my mechanic with the diagnostic report. Read through the report and see notes that there was coolant in the cylinders and they recommended the long block be replaced. Now I don't know much about cars so it sounded bad but I had no idea what that meant. After my meeting I called my service rep and he explained what the report meant. All I heard was my engine needed to be replaced, they were going to need my car for at least a month and a half and it was going to cost my just over $11,000!!!!! I immediately burst into tears. I'm a single mom and raising 2 kids by myself with no family in the same state and do not have nowhere near that amount of money in the bank. Since I had just bought my car a year and half ago of course I am upside down and had no idea what I was going to do. I asked my rep how this happened and he said he had no idea that sometimes these things happen. Yes, that rep was not very helpful!

I walk back into my office in tears my co-workers immediately asked me what was wrong. Now I am the only woman in my office and all "my guys" as I refer to them immediately started making phone calls, checking the internet and trying to figure out what how they can help me. Yes, the are a pretty awesome bunch! We spent half the day looking into this when one of the guys came across several complaints about the exact same issue with the same car, unbelievable!!! My PM could not believe the cost so he called his mechanic and sent him the report my mechanic had sent me. His mechanic ended up coming back with an estimate $2k less than mine. Still in shock not knowing what to do or where I was going to get the money I reached out to my manager as a shoulder to cry on. She mentioned to me that she was going to reach out to her mechanic and run it by him. Turns out he had heard about the problem with the engine and coolant leaking into the cylinders from his contact at Ford. Supposedly Ford was aware of it but never issued a recall because it was considered a design flaw. Um, hello, Ford!! Anyway, my manager connected her mechanic and I and this is how I found my new mechanic. After 6 weeks of not having my car and several back and forth conversations I paid over $350 to have my car towed back since AAA only allows one tow per breakdown. My new mechanic and his crew sprung into action and within a week they confirmed all that was wrong and gave me an estimate that was $5k less than what my old mechanic was going to charge me! He was also able to order a new engine and be able to get my car back to me in a week and a half. Now as for the money I ended up having to take a loan from my retirement fund. Hurt to do that but I had no choice. As promised I got my car back in less than 2 weeks later and was a happy girl until July 14th.

The check engine light came on once again which surprised me since it was a new engine. July 7th, I stop by my mechanics for them to check the codes. They tell me the codes show some misfires. Hmm, weird but still didn't think it was much. I drop my car off on July 14th. My favorite service rep calls me and asks me if I'm sitting down. "I'm sorry to tell you this but it's the same exact issue again, cracked long block, coolant in the cylinders" WTF!!!!! This absolutely sucks! Brand new engine from Ford put in 9 months ago and was told the flaw was fixed. Obviously not because I'm once again without a car! Yes, this is covered by warranty but what a pain in the ass!!! This is beyond ridiculous! What's even worse, is my daughter has an illness that requires daily treatment that I have to drive her to. What the hell am I going to do???

Once again I'm devastated because I am going through this again!!!! I'm not stressing about money this go round but I have no idea when I'm going to have my car back. The other stressor is another new engine is put in and what if this happens again, then what?? I'm so pissed!!! Not that it will do anything but I needed to release. I went onto Ford's FB page and clicked the send message button. I send a generic message and to my surprise I received a response from Ford the next morning. They wanted to know what's going on. I send my long rant about everything and how angry I was. Once again, surprise, they responded. This time telling me they want to do more investigation and asked for my car's info and mine. Ford and I went back and forth Tuesday morning. Then they tell me that there are 2 recalls on my car and I should address those. I let them know that I already had an appointment scheduled for today (Wednesday) to get those taken care of. They once again tell me I need to have my car looked at by a Ford technician because they know all about Fords. They also tell me that I would be responsible for any charges not related to the warranty. Gee, really?? I didn't know that (insert eye roll).

I tell my mechanic about the recall appointment. He tells me tell them that the check engine light is on and let them diagnose the car in the hopes that the warranty process will go smoother. I call the dealership I was taking my car to and let them know that the check engine light was on and that the car has a new engine that was installed back in November 2022. The Ford service rep tells me "oh if it's a new engine then its probably your emissions" um, sorry, wrong answer. I explain what's going on and he still keeps saying it could be this or that but nothing related to the new engine. He was kind of a jerk about the whole thing. Then tells me he doesn't know if he can get to it but they'll see what they can do. He also asked me if I had paperwork showing it was a new engine purchased from Ford. My awesome service rep already had that printed for me in case they asked. Funny side note, the engine that was purchased for my car was purchased from the dealership that was doing the recall work. I told the rep, yes and that it would be in the car when I dropped it off. I also told him I had contacted Ford and that they said I have to have it checked by a Ford dealership in order to get a correct diagnosis. Reluctantly he added it to my appointment.

I finally get a call from the dealership just before 4 p.m. the service rep tells me the recall work was done and they were able to check the engine. I'm going to need a new engine again. There is coolant in the cylinders and long block is cracked. I knew it but DAMN IT!!!!!!! Then he tells me that they are so behind and that they are 4-5 months out to install an engine and that it would be better going back to my mechanic to have it installed, seriously after all that??? I asked him 3 times, this will not affect the warranty since a Ford dealership is not installing it? He reassured me all 3 times that it would not.

I call my mechanic and let them know what the rep said. He tells me great, I'm on it but let me call the rep to confirm. My fave service rep calls me later to tell me that she's not sure if the rep just doesn't want to deal with this but he told them to call the warranty department to take care of this and to use their diagnostic codes. They were surprised the rep is telling them this. They said normally the Ford service rep has to handle this. We're hoping they'll deal with my mechanic but we have to wait until tomorrow (Thursday) to find out.

Meanwhile, the rep tells me I can come pickup my car. I asked if it was ok to drive and tells me yes just keep an eye on the coolant to make sure the car doesn't overheat, ugh! I now have to get my car back my mechanic and once again be without a car for who knows how long. I decided to shoot Ford another message and tell them that it's been confirmed by Ford technicians it's the same exact problem and it was recommended to have a new engine installed by my mechanic because Ford does not have the time. Let's see if I get a response this time...

This sucks!!!!!!

Long story. Here we go.

My check engine light had come on. It wasn't blinking just on. I called my mechanic and explained what was going on. He made an appointment to have it checked out and told me it was ok to drive still. A few days before my appointment I left work and was on my way to my daughter's soccer game when the overheating warning came on. I thought that was weird since I had only had my car for about a year and a half and had no other issues. I pulled over in a nearby parking lot. I called AAA and had my car towed back to my mechanic who was an hour away. That was on a Thursday evening. My mechanic called me Friday morning to let me know my car was there but that he would not be able to check it out until Monday. Super annoying I did not have a car for 5 days but in no way was I prepared for what came next.

Monday morning, I'm sitting in a meeting and I get a text from my mechanic with the diagnostic report. Read through the report and see notes that there was coolant in the cylinders and they recommended the long block be replaced. Now I don't know much about cars so it sounded bad but I had no idea what that meant. After my meeting I called my service rep and he explained what the report meant. All I heard was my engine needed to be replaced, they were going to need my car for at least a month and a half and it was going to cost my just over $11,000!!!!! I immediately burst into tears. I'm a single mom and raising 2 kids by myself with no family in the same state and do not have nowhere near that amount of money in the bank. Since I had just bought my car a year and half ago of course I am upside down and had no idea what I was going to do. I asked my rep how this happened and he said he had no idea that sometimes these things happen. Yes, that rep was not very helpful!

I walk back into my office in tears my co-workers immediately asked me what was wrong. Now I am the only woman in my office and all "my guys" as I refer to them immediately started making phone calls, checking the internet and trying to figure out what how they can help me. Yes, the are a pretty awesome bunch! We spent half the day looking into this when one of the guys came across several complaints about the exact same issue with the same car, unbelievable!!! My PM could not believe the cost so he called his mechanic and sent him the report my mechanic had sent me. His mechanic ended up coming back with an estimate $2k less than mine. Still in shock not knowing what to do or where I was going to get the money I reached out to my manager as a shoulder to cry on. She mentioned to me that she was going to reach out to her mechanic and run it by him. Turns out he had heard about the problem with the engine and coolant leaking into the cylinders from his contact at Ford. Supposedly Ford was aware of it but never issued a recall because it was considered a design flaw. Um, hello, Ford!! Anyway, my manager connected her mechanic and I and this is how I found my new mechanic. After 6 weeks of not having my car and several back and forth conversations I paid over $350 to have my car towed back since AAA only allows one tow per breakdown. My new mechanic and his crew sprung into action and within a week they confirmed all that was wrong and gave me an estimate that was $5k less than what my old mechanic was going to charge me! He was also able to order a new engine and be able to get my car back to me in a week and a half. Now as for the money I ended up having to take a loan from my retirement fund. Hurt to do that but I had no choice. As promised I got my car back in less than 2 weeks later and was a happy girl until July 14th.

The check engine light came on once again which surprised me since it was a new engine. July 7th, I stop by my mechanics for them to check the codes. They tell me the codes show some misfires. Hmm, weird but still didn't think it was much. I drop my car off on July 14th. My favorite service rep calls me and asks me if I'm sitting down. "I'm sorry to tell you this but it's the same exact issue again, cracked long block, coolant in the cylinders" WTF!!!!! This absolutely sucks! Brand new engine from Ford put in 9 months ago and was told the flaw was fixed. Obviously not because I'm once again without a car! Yes, this is covered by warranty but what a pain in the ass!!! This is beyond ridiculous! What's even worse, is my daughter has an illness that requires daily treatment that I have to drive her to. What the hell am I going to do???

Once again I'm devastated because I am going through this again!!!! I'm not stressing about money this go round but I have no idea when I'm going to have my car back. The other stressor is another new engine is put in and what if this happens again, then what?? I'm so pissed!!! Not that it will do anything but I needed to release. I went onto Ford's FB page and clicked the send message button. I send a generic message and to my surprise I received a response from Ford the next morning. They wanted to know what's going on. I send my long rant about everything and how angry I was. Once again, surprise, they responded. This time telling me they want to do more investigation and asked for my car's info and mine. Ford and I went back and forth Tuesday morning. Then they tell me that there are 2 recalls on my car and I should address those. I let them know that I already had an appointment scheduled for today (Wednesday) to get those taken care of. They once again tell me I need to have my car looked at by a Ford technician because they know all about Fords. They also tell me that I would be responsible for any charges not related to the warranty. Gee, really?? I didn't know that (insert eye roll).

I tell my mechanic about the recall appointment. He tells me tell them that the check engine light is on and let them diagnose the car in the hopes that the warranty process will go smoother. I call the dealership I was taking my car to and let them know that the check engine light was on and that the car has a new engine that was installed back in November 2022. The Ford service rep tells me "oh if it's a new engine then its probably your emissions" um, sorry, wrong answer. I explain what's going on and he still keeps saying it could be this or that but nothing related to the new engine. He was kind of a jerk about the whole thing. Then tells me he doesn't know if he can get to it but they'll see what they can do. He also asked me if I had paperwork showing it was a new engine purchased from Ford. My awesome service rep already had that printed for me in case they asked. Funny side note, the engine that was purchased for my car was purchased from the dealership that was doing the recall work. I told the rep, yes and that it would be in the car when I dropped it off. I also told him I had contacted Ford and that they said I have to have it checked by a Ford dealership in order to get a correct diagnosis. Reluctantly he added it to my appointment.

I finally get a call from the dealership just before 4 p.m. the service rep tells me the recall work was done and they were able to check the engine. I'm going to need a new engine again. There is coolant in the cylinders and long block is cracked. I knew it but DAMN IT!!!!!!! Then he tells me that they are so behind and that they are 4-5 months out to install an engine and that it would be better going back to my mechanic to have it installed, seriously after all that??? I asked him 3 times, this will not affect the warranty since a Ford dealership is not installing it? He reassured me all 3 times that it would not.

I call my mechanic and let them know what the rep said. He tells me great, I'm on it but let me call the rep to confirm. My fave service rep calls me later to tell me that she's not sure if the rep just doesn't want to deal with this but he told them to call the warranty department to take care of this and to use their diagnostic codes. They were surprised the rep is telling them this. They said normally the Ford service rep has to handle this. We're hoping they'll deal with my mechanic but we have to wait until tomorrow (Thursday) to find out.

Meanwhile, the rep tells me I can come pickup my car. I asked if it was ok to drive and tells me yes just keep an eye on the coolant to make sure the car doesn't overheat, ugh! I now have to get my car back my mechanic and once again be without a car for who knows how long. I decided to shoot Ford another message and tell them that it's been confirmed by Ford technicians it's the same exact problem and it was recommended to have a new engine installed by my mechanic because Ford does not have the time. Let's see if I get a response this time...

This sucks!!!!!!

Absolutely disgusted in Ford as a company. As a lifelong Ford customer, I’m beyond disappointed that Ford has not recalled their 4 cylinder eco-boost engines. At 63,000 miles my 2016 Ford Edge began displaying the check engine light displaying code P0302 which is cylinder #2. My car was seen by a mechanic and a couple people who were just trying to help fix the problem. A couple parts were replaced in my vehicle as a hope that it would in turn, hopefully fix the issue with the cylinder code P0302. New water pump and new spark plug. My vehicle continued to display the check, engine light, always showing code P0302 for cylinder number 2. I was losing coolant very rapidly basically a full reservoir would disappear before I even used a half of a tank of gas.

Finally in desperation, I took my car to a different mechanic mediately diagnosed the problem. Coolant leak into cylinder number 2 required a complete engine replacement costing me $5,500 for parts and labor. It’s absolutely disgusting that I am putting a brand new engine in a vehicle with only 63,000 miles. This is a known flaw in these engines for Ford. They truly need to be held responsible for their defective engine costing their customers thousands of dollars. Not only did my vehicle have only 63,000 miles on it but it was kept inside of a garage with low mileage and receipt for every vehicle check and oil change at a Ford dealership. I took very good care of my car issue I should be having. not to mention that my husband’s Ford F150 it only has 82,000 miles on it has also been seen in the past two months twice. Once from the throttle body actuator costing us $2000 and then two weeks after that, rear risers costing us an additional $4000. As I said before, as very loyal customers this will be our last Fords we will ever own.

Even CarComplaints called out the expense I paid on a BRAND NEW ENGINE astronomical and made me double check to make sure it was right - I can AND will provide documentation, if needed. I paid $7876.67 at the American Fork, Utah Ford dealership. I had to get a 0% interest credit card in order to make payments over 15-months (Shout out to Discover - you da real MVP. Ford... You're a POS.) I'm currently on a waitlist for a brand new, NOT Ford hybrid. You really screwed me over, Ford.

This engine problem is apparently resolved with the NEW DESIGN they made since they admit that the OLD design was causing issues - but they offered 0 compensation. I will NEVER drive a Ford again - I will continue to NOT recommend to anyone I meet. I feel bad for whoever ends up with my car after I trade it in - I can't get myself to sell this POS privately as it feels ethically WRONG.

Ford knows that there is a manufacturing defect with this engine. There is a port in the thin wall of the engine allowing the metal to crack and coolant to enter into the engine and mix with the oil. They have a Technical Service Bulletin #22-2229, saying that coolant enters the engine on this exact model, year and engine, and the codes from my car fit the service bulletin, yet they will not issue a recall, so there is no recourse when their poor manufacturing causes the car to need an engine. Repair is quoted at $9000. They apparently won't assist me to cover mine because I have high miles (I'm in sales and use it for work) and they say I'm not a loyal Ford customer (I have only driven fords for the past 12 years....but that's over now).

If I replace the engine with a new one, they will use a different engine design that no longer encourages the cracking and leaking. So they have repaired the problem on the replacement engine, but will not take responsibility for the original defective engine.

My engine light came on. With much back and forth with the service center, they determined I need a new engine. I went to a Ford dealership to get a second opinion and they said the same thing except they wanted to charge me over $8,000.00. I checked and there are a number of service bulletins on this issue. I call Ford direct and no help form them. Had the engine replaced by the independent garage. They informed me that Ford had updated the engine to correct the issue. Ford needs to stand behind their product, and issue a recall.