The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, there was a cloud of white exhaust coming from the tailpipe causing an odor of exhaust to emit from the vehicle. The contact, an independent mechanic, had inspected the vehicle and noticed water leaking into the cylinders. The contact replaced the water pump, thermostat, and temperature sensors. The failure persisted. The contact stated that after some research, the contact learned it was a known failure that required the engine to be replaced. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

- Van Buren, AR, USA

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, there was coolant cooling leaking into the cylinder and the vehicle made an abnormal sound. The vehicle was able to restart on the third attempt; however, the failure recurred. The vehicle was driven to the independent mechanic and was diagnosed and determined that engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 85,000.

- Philadelphia, PA, USA

The contact owns a 2016 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed a misfire in cylinder #3. The cylinder #3 spark plug, and ignition coil were replaced; however, while driving 55 MPH, the message "Engine Over Heating" was displayed. Upon inspection, it was discovered that there was no coolant in the coolant reservoir. The contact added coolant and the vehicle was driven to the residence. The cause of the failure was not yet determined. The local dealer was notified. The manufacturer was not yet contacted. The failure mileage was 122,000.

- Saint Inigoes, MD, USA

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light illuminated intermittently. The contact stated that while refueling, the accelerator pedal had to be slightly depressed to prevent the vehicle from stalling. The vehicle had been taken to the dealer where it was diagnosed and determined that ignition coil #3 had failed and needed to be replaced. The vehicle was repaired. The contact stated that after the repair, the vehicle would emit excessive exhaust fumes when accelerating and while starting the vehicle. The contact stated that the vehicle was choking and hesitating while starting the vehicle. Additionally, coolant had to be added every other day. The contact stated that the check engine warning light remained illuminated. The contact became aware of Technical Service Bulletin: 22-2134, NHTSA ID Number: 10210392 (Engine and Engine Cooling, Equipment). The dealer was contacted and informed the contact that due to the failure being persistent, the short block needed to be replaced. The dealer confirmed that the VIN was not included in TSB. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in a recall. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 14,500.

- Kimberly, WI, USA

The contact owns a 2016 Ford Edge. The contact stated while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact diagnosed the vehicle and determined that the spark plugs had failed and needed to be replaced. The spark plugs were replaced but the failure reoccurred. The vehicle was then taken to a local dealer where it was diagnosed and determined that there was coolant intrusion in cylinders #1, #2, #3, and #4, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.

- North Branch, MI, USA

The contact owns a 2016 Ford Edge. The contact stated that the engine was running abnormally while the vehicle was idling. Additionally, the contact stated while driving 50-55 MPH, the engine was misfiring. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with misfire at start-up with the cylinder #2 misfire. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown Ford campaign number. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,000.

- Davenport, FL, USA

The contact owns a 2016 Ford Edge. The contact stated while cold starting the vehicle, there was white smoke coming from the exhaust pipe. The contact stated that the failure was intermittent but had become a recurring failure. Additionally, the temperature gauge was indicating that the engine was HOT. The contact checked the coolant level and noticed that the coolant level was very low. The contact was adding a quart of coolant every several weeks. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The contact was informed by the mechanic that the failure was related to Technical Service Bulletin Number: 19-2346 Coolant Intrusion Into the Cylinders (Engine and Engine Cooling). The contact stated that the engine was being replaced. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.

- Spencerport, NY, USA

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light illuminated approximately one week after an oil change. The contact stated that while the vehicle was idling in the driveway, the vehicle started running rough. The vehicle was taken to the dealer where it was determined that coolant was leaking into cylinder #1, and that the engine needed to be replaced. The contact was informed that the failure was related to NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 101,229.

- Stone Mountain, GA, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving 40 MPH, there was white smoke coming from the rear of the vehicle, and the coolant temperature warning light was illuminated. The vehicle was steered to the side of the road and turned off for approximately 40 minutes and anti-freeze was added to the vehicle. The vehicle was towed to a mechanic where it was diagnosed with coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 76,050.

- Lexington, KY, USA

The contact owns a 2016 Ford Edge. The contact stated when the vehicle was started there was a large cloud of white smoke coming from the vehicle. The contact stated that the vehicle was idling and vibrating abnormally. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that coolant had intruded into the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to TSB Number: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 180,000.

- Wyoming, MI, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the engine misfired with white exhaust smoke and the vehicle hesitated while accelerating. The contact discovered that the engine coolant reservoir was empty. The contact replaced the spark plugs and coil packs for cylinders #2 and #3 however, the failure persisted. The vehicle was not yet diagnosed and repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under a TSB for the failure. The approximate failure mileage was 78,000.

- Tekamah, NE, USA

The contact owns a 2016 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the engine temperature became elevated. The vehicle was taken to the local service center who diagnosed a misfire in cylinder #3. The spark plugs, coil pack, and the boot for cylinder #3 were replaced; however, the failure reoccurred. The contact was later informed that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 64,000.

- Sandy Springs, GA, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at approximately 40 MPH, the engine overheated. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who informed the contact that there was coolant in the cylinder, which caused the head gasket to blow and that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred to the NHTSA Hotline for assistance. The approximate failure mileage was 83,000.

- El Mirage, AZ, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle started jerking and then stalled. The contact stated that the engine and coolant temperature warning lights were illuminated. The contact was able to pull the vehicle to the side of the road. The vehicle was towed to the dealer. The vehicle was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 139,000.

- Knoxville, TN, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 70,000.

- Fanwood, NJ, USA

The contact owns a 2016 Ford Edge. The contact stated while starting the vehicle, the RPMs were fluctuating, and the engine was misfiring. Additionally, the contact stated while driving approximately 45-50 MPH, the check engine warning light illuminated. The contact stated that the failure was intermittent. The vehicle was taken to an independent mechanic, where it was diagnosed that the head gasket was blown, there was coolant intrusion in cylinder #1, and the engine was misfiring. The mechanic determined that the head gasket needed to be replaced. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 63,000.

- Fontana, CA, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the engine was misfiring, and the vehicle was jerking significantly while accelerating. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was a coolant intrusion in the engine. The dealer determined that the engine block needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that it was a known failure; however, the vehicle was not covered under an unknown Ford Campaign Number. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 115,000.

- Henryville, IN, USA

The contact owns a 2016 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Additionally, the engine overheated, and coolant was leaking from the engine compartment. The vehicle was taken to an independent mechanic who diagnosed that the coolant was present inside the cylinders. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 90,000.

- Philadelphia, PA, USA

The contact owns a 2014 Ford Edge. The contact stated that stated that upon starting the vehicle, the engine shuddered with heavy white smoke coming from the exhaust pipe. Additionally, the check engine warning light was illuminated. The vehicle was initially taken to an independent mechanic where an ODB scanner retrieved information of a misfire in cylinder #4. The vehicle was then taken to a dealer where it was discovered that coolant had leaked into cylinder #4. The dealer determined that the engine long block needed to be replaced and diagnosed the vehicle with engine failure. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle related to the failure. The vehicle was not repaired. The failure mileage was 84,000.

- Kissimmee, FL, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at 40 MPH, the coolant low warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that cylinder #3 was misfiring. Additionally, coolant was leaking from the vehicle. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 90,000.

- San Diego, CA, USA