The contact owns a 2016 Ford Edge. The contact stated that while driving on the highway at 45 MPH, the vehicle experienced a loss of automotive power, causing the acceleration to be reduced to 25 MPH, while also causing the vehicle to shake aggressively. The vehicle was driven to the residence and then towed to a local dealer where it was diagnosed that the engine had experienced coolant intrusion and that it would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 88,000.

- Naples, FL, USA

The contact owns a 2016 Ford Edge. The contact stated while driving 35 MPH, a message indicating that the engine was overheating was displayed. The contact was able to drive to the destination. The contact stated upon inspecting the coolant reservoir, the coolant reservoir was empty. The contact's husband added coolant to the coolant reservoir; however, the failure recurred the following day. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into cylinder #3. The mechanic determined that the engine needed to be replaced, as per TSB Number: 19-2208. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 96,000.

- Carmel, IN, USA

The contact owns a 2016 Ford Edge. The contact stated while the vehicle was parked, the check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 101,000.

- Michigan City, IN, USA

The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, there was an abnormal amount of white smoke coming out of the exhaust pipe. The message "Service Engine" was displayed. The vehicle was taken to an independent mechanic, where the spark plugs were replaced; however, the failure persisted. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken back to the independent mechanic, where it was diagnosed with coolant intrusion in the engine. The vehicle was then taken to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The manufacturer was notified of the failure and related the failure to TSB Number: 19-2346; however, the vehicle was not covered under the TSB. The failure mileage was approximately 69,000.

- Riverview, FL, USA

The contact called on behalf of his son who owns a 2016 Ford Edge. The contact stated that while his son was driving approximately 65 MPH, the temperature gauge had risen significantly to hot, and the vehicle started to shut down. The contact stated that his son was able to pull over onto the side of the road, to allow the engine to cool down. The contact stated that after restarting the vehicle, and continuing to drive, the failure persisted. The check engine warning light was illuminated with DTC Code: P0302 displayed. The vehicle was taken to an independent mechanic where the vehicle was diagnosed. The contact was informed that there were cracks between two of the cylinders, allowing coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 44,000.

- Boulder City, NV, USA

The contact owns a 2016 Ford Edge. The contact stated that while inspecting the vehicle, she noticed that the coolant level was low. The coolant reservoir was below the recommended coolant level. There were no warning lights illuminated. The vehicle was taken to the local dealer for additional coolant maintenance and inspection. The vehicle was repaired. The contact stated that while driving at an undisclosed speed, the vehicle started sputtering after refueling. The engine warning light was illuminated and was turning on and off. The vehicle was taken back to the local dealer, to be diagnosed. The dealer used a camera and determined that there was coolant leaking into the engine. The dealer determined that coolant was leaking into the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 70,000.

- Tallahassee, FL, USA

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was driving rough, and the low coolant warning light was illuminated. The contact stopped and parked the vehicle. The contact refilled the coolant reservoir. The contact stated that the low coolant warning light illuminated again. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the cylinders and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown Technical Service Bulletin. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under the unknown Technical Service Bulletin or any unknown recalls. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 109,000.

- Butler, OH, USA

The contact owns a 2016 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated and the message "Coolant Temperature High" was displayed. The vehicle was taken to the local mechanic who diagnosed and determined that there was coolant inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 86,000.

- East Canton, OH, USA

The contact owns a 2016 Ford Edge. The contact stated that while his daughter was driving at unknown speeds, the check engine warning illuminated. The vehicle was taken to an independent mechanic, who determined there was an error code related to a coolant intrusion into the cylinder. The contact called the local dealer, who informed him there was no recall coverage. The vehicle was not diagnosed or repaired. The dealer referred the contact to the NHTSA Hotline. The manufacturer was not contacted. The failure mileage was approximately 45,000.

- Warren, MI, USA

The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the vehicle had backfired, and the dealer determined that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that the engine was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and a case was opened. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 73,000.

- Pequannock, NJ, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, there was a cloud of white exhaust coming from the tailpipe causing an odor of exhaust to emit from the vehicle. The contact, an independent mechanic, had inspected the vehicle and noticed water leaking into the cylinders. The contact replaced the water pump, thermostat, and temperature sensors. The failure persisted. The contact stated that after some research, the contact learned it was a known failure that required the engine to be replaced. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

- Van Buren, AR, USA

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, there was coolant cooling leaking into the cylinder and the vehicle made an abnormal sound. The vehicle was able to restart on the third attempt; however, the failure recurred. The vehicle was driven to the independent mechanic and was diagnosed and determined that engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 85,000.

- Philadelphia, PA, USA

The contact owns a 2016 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who diagnosed a misfire in cylinder #3. The cylinder #3 spark plug, and ignition coil were replaced; however, while driving 55 MPH, the message "Engine Over Heating" was displayed. Upon inspection, it was discovered that there was no coolant in the coolant reservoir. The contact added coolant and the vehicle was driven to the residence. The cause of the failure was not yet determined. The local dealer was notified. The manufacturer was not yet contacted. The failure mileage was 122,000.

- Saint Inigoes, MD, USA

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light illuminated intermittently. The contact stated that while refueling, the accelerator pedal had to be slightly depressed to prevent the vehicle from stalling. The vehicle had been taken to the dealer where it was diagnosed and determined that ignition coil #3 had failed and needed to be replaced. The vehicle was repaired. The contact stated that after the repair, the vehicle would emit excessive exhaust fumes when accelerating and while starting the vehicle. The contact stated that the vehicle was choking and hesitating while starting the vehicle. Additionally, coolant had to be added every other day. The contact stated that the check engine warning light remained illuminated. The contact became aware of Technical Service Bulletin: 22-2134, NHTSA ID Number: 10210392 (Engine and Engine Cooling, Equipment). The dealer was contacted and informed the contact that due to the failure being persistent, the short block needed to be replaced. The dealer confirmed that the VIN was not included in TSB. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed the VIN was not included in a recall. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 14,500.

- Kimberly, WI, USA

The contact owns a 2016 Ford Edge. The contact stated while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact diagnosed the vehicle and determined that the spark plugs had failed and needed to be replaced. The spark plugs were replaced but the failure reoccurred. The vehicle was then taken to a local dealer where it was diagnosed and determined that there was coolant intrusion in cylinders #1, #2, #3, and #4, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.

- North Branch, MI, USA

The contact owns a 2016 Ford Edge. The contact stated that the engine was running abnormally while the vehicle was idling. Additionally, the contact stated while driving 50-55 MPH, the engine was misfiring. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with misfire at start-up with the cylinder #2 misfire. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown Ford campaign number. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 84,000.

- Davenport, FL, USA

The contact owns a 2016 Ford Edge. The contact stated while cold starting the vehicle, there was white smoke coming from the exhaust pipe. The contact stated that the failure was intermittent but had become a recurring failure. Additionally, the temperature gauge was indicating that the engine was HOT. The contact checked the coolant level and noticed that the coolant level was very low. The contact was adding a quart of coolant every several weeks. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The contact was informed by the mechanic that the failure was related to Technical Service Bulletin Number: 19-2346 Coolant Intrusion Into the Cylinders (Engine and Engine Cooling). The contact stated that the engine was being replaced. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.

- Spencerport, NY, USA

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light illuminated approximately one week after an oil change. The contact stated that while the vehicle was idling in the driveway, the vehicle started running rough. The vehicle was taken to the dealer where it was determined that coolant was leaking into cylinder #1, and that the engine needed to be replaced. The contact was informed that the failure was related to NHTSA ID Number: 10214126 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 101,229.

- Stone Mountain, GA, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving 40 MPH, there was white smoke coming from the rear of the vehicle, and the coolant temperature warning light was illuminated. The vehicle was steered to the side of the road and turned off for approximately 40 minutes and anti-freeze was added to the vehicle. The vehicle was towed to a mechanic where it was diagnosed with coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 76,050.

- Lexington, KY, USA

The contact owns a 2016 Ford Edge. The contact stated when the vehicle was started there was a large cloud of white smoke coming from the vehicle. The contact stated that the vehicle was idling and vibrating abnormally. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that coolant had intruded into the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to TSB Number: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 180,000.

- Wyoming, MI, USA