CarComplaints.com Notes: The 2016 Edge is starting to show a similar trend to the prior model year of the engine stalling while driving, which owners report is typically caused by low-mileage problems with the throttle body. This is typically considered a safety defect.
10.0
really awful
Typical Repair Cost:
No data
Average Mileage:
1,250 miles
Total Complaints:
1 complaints
Most Common Solutions:
not fixed i suggest crushing it because it is a lemon (1 reports)
First off let me tell you about the customer service, dealership has been outstanding,,,,HEADQUARTERS A FRICKING NIGHTMARE!!!!.Sarah/sally TO ME WHEN I CALLED ON THE 8TH DAY AND NO CAR, I was upset and she said " Honey have you had lunch? you need to sit down and have a drink and a snack"!!!!!!! I was furious but didn't say anything ,I guess when your brand new car breaks down you should be overjoyed that Ford can take the time to make the effort to fix your car! no one from Ford Company headquarters actually worked to fix this problem aside from a few phone calls ,the mechanics are only as good as the team that backs them up!
This is day 22 still no car, and headquarters which we have always had to call, they are not good about returning phone calls ,informed us today they will not get us a rental so I can drive my daughter to Chicago to return to college, So we are basically on our own, NO BIG SURPRISE THERE WE HAVE BEEN ON OUR OWN 22 DAYS, 2 CAR PAYMENTS AND FULL COVER INSURANCE ON A PIECE OF SH-T CAR THAT THE PEOPLE WHO DESIGNED IT CANNOT EVEN REPAIR!!!!!!!!!!!!!!!!
Today Sarah/ Sally told my husband we do not qualify for a replacement, she said we have consumer options. Although no one there can fix this piece of SH_T car we are left to wait ,wait,wait,wait.
My advice to people even considering this car Is RUN AS FAST AS YOU CAN AWAY FROM IT, IT MAY END UP BEING YOUR NIGHTMARE TOO.
if you are unfortunate enough to have purchased this car this is what happened TO US
warning signs of impending complications:
back seats wouldn't lower when the button was pushed
tailgate wouldn't close using the button
main computer screen went blank
using auto start the car wouldn't let me in
garage door opener would only work some of the time
oh yes the most exciting thing FRICKING CAR DIED AT 2 SEPERATE INTERSECTIONS!!!
THE DEALERSHIP HAS INSTALLED 2 NEW COMPUTERS AND NOTHING AT ALL!! DAY 22 HEADING INTO DAY 23
Update from Apr 7, 2016: I should have stated I first noticed the problems 1 month and 4 days after I received the car, that is when the computer screen went black, the next problem was approx. 2 days later the rear seats wouldn't go down after pressing the button, then about 1 or 2 days later I was warming the car and I couldn't open the door after about 5 tries the car shut down and the door opened, during the entire week of everything else happening the garage door opener only worked some of the time, and the last thing to go wrong was on March 8th when the car died In the intersections. today is April 7th and the car isn't being worked on anymore they never got it to start, so the garage pushed it to the back lot of the dealership. I had to hire a lawyer because we weren't getting anywhere with Ford Headquarters I am still waiting for a call back from about 3 weeks ago.
Update from Apr 25, 2016: tomorrow will be day 50 without my car!!! it was never started!!!!! I am totally unsatisfied with FORD MOTOR COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WE ALL KNOW ITS A BIG FAT LEMON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Update from Jul 20, 2016: ok here it comes! total time in the shop the first time a whopping 68 days!!!!! replaced timing chain, computer, and ENGINE!!!!!!!!!!!!!!!!!!!!!
DEALERSHIP HORRIBLE!!!!!!!!!!!!!!!!!! returned it to me with front end damage cracked and chipped bumper, broken headlight, broken mud flap, rear floor mats missing!!!!!!!!
returned it for body work and other repairs caused from Brooklyn Ford/ Guthrie ford now they had it another 7 days!!!!! 75 days I did not have my car.
Headquarters not buying car back~~~~~heading to court to get rid of this anchor around our throats!!!
From what I have experienced from this encounter:
when looking at a newer car with low mileage check the car fax!!!!!!!!!!
did you know that only a court can call a car a lemon!
so if an owner accepts an offer and doesn't go to court that car is still out there!!!!!!!
makes me wonder how many are out there!
and if you do decide to go to court your wait time is 1 to 3 years!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! despicable!!!!!!!!!!!
I thought the lemon law was to help out the consumer, boy was I wrong!!!!!
So please choose wisely, you will be happier if you do
A D V E R T I S E M E N T S
First off let me tell you about the customer service, dealership has been outstanding,,,,HEADQUARTERS A FRICKING NIGHTMARE!!!!.Sarah/sally TO ME WHEN I CALLED ON THE 8TH DAY AND NO CAR, I was upset and she said " Honey have you had lunch? you need to sit down and have a drink and a snack"!!!!!!! I was furious but didn't say anything ,I guess when your brand new car breaks down you should be overjoyed that Ford can take the time to make the effort to fix your car! no one from Ford Company headquarters actually worked to fix this problem aside from a few phone calls ,the mechanics are only as good as the team that backs them up! This is day 22 still no car, and headquarters which we have always had to call, they are not good about returning phone calls ,informed us today they will not get us a rental so I can drive my daughter to Chicago to return to college, So we are basically on our own, NO BIG SURPRISE THERE WE HAVE BEEN ON OUR OWN 22 DAYS, 2 CAR PAYMENTS AND FULL COVER INSURANCE ON A PIECE OF SH-T CAR THAT THE PEOPLE WHO DESIGNED IT CANNOT EVEN REPAIR!!!!!!!!!!!!!!!! Today Sarah/ Sally told my husband we do not qualify for a replacement, she said we have consumer options. Although no one there can fix this piece of SH_T car we are left to wait ,wait,wait,wait.
My advice to people even considering this car Is RUN AS FAST AS YOU CAN AWAY FROM IT, IT MAY END UP BEING YOUR NIGHTMARE TOO.
if you are unfortunate enough to have purchased this car this is what happened TO US
warning signs of impending complications:
back seats wouldn't lower when the button was pushed tailgate wouldn't close using the button main computer screen went blank using auto start the car wouldn't let me in garage door opener would only work some of the time oh yes the most exciting thing FRICKING CAR DIED AT 2 SEPERATE INTERSECTIONS!!! THE DEALERSHIP HAS INSTALLED 2 NEW COMPUTERS AND NOTHING AT ALL!! DAY 22 HEADING INTO DAY 23
Update from Apr 7, 2016: I should have stated I first noticed the problems 1 month and 4 days after I received the car, that is when the computer screen went black, the next problem was approx. 2 days later the rear seats wouldn't go down after pressing the button, then about 1 or 2 days later I was warming the car and I couldn't open the door after about 5 tries the car shut down and the door opened, during the entire week of everything else happening the garage door opener only worked some of the time, and the last thing to go wrong was on March 8th when the car died In the intersections. today is April 7th and the car isn't being worked on anymore they never got it to start, so the garage pushed it to the back lot of the dealership. I had to hire a lawyer because we weren't getting anywhere with Ford Headquarters I am still waiting for a call back from about 3 weeks ago.
Update from Apr 25, 2016: tomorrow will be day 50 without my car!!! it was never started!!!!! I am totally unsatisfied with FORD MOTOR COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
WE ALL KNOW ITS A BIG FAT LEMON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Update from Jul 20, 2016: ok here it comes! total time in the shop the first time a whopping 68 days!!!!! replaced timing chain, computer, and ENGINE!!!!!!!!!!!!!!!!!!!!! DEALERSHIP HORRIBLE!!!!!!!!!!!!!!!!!! returned it to me with front end damage cracked and chipped bumper, broken headlight, broken mud flap, rear floor mats missing!!!!!!!! returned it for body work and other repairs caused from Brooklyn Ford/ Guthrie ford now they had it another 7 days!!!!! 75 days I did not have my car. Headquarters not buying car back~~~~~heading to court to get rid of this anchor around our throats!!!
From what I have experienced from this encounter: when looking at a newer car with low mileage check the car fax!!!!!!!!!! did you know that only a court can call a car a lemon! so if an owner accepts an offer and doesn't go to court that car is still out there!!!!!!! makes me wonder how many are out there! and if you do decide to go to court your wait time is 1 to 3 years!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! despicable!!!!!!!!!!! I thought the lemon law was to help out the consumer, boy was I wrong!!!!! So please choose wisely, you will be happier if you do
- ford hater, Grass Lake, MI, US