I own a Ford Edge 2015. I bought this car in 2016. I am having a problem with water leaking onto the floor on the drivers side. I have noticed this for a few years. I clean out the area between the windshield and the hood, where the wiper sit. I researched this problem on the internet today. I found "customer satisfaction program 15B21" (https://www.carcomplaints.com/news/2015/2015-ford-edge-water-leaks.shtml ). This sounds like what I am dealing with. I talked to someone on the Ford chat line and I was told that this VIN # wasn't part of this program. I contacted a local Ford dealership and was told I would need to pay $170.00 for this to be tested. I think this should be fixed at no cost to me. Can I get a response ?

Update from Feb 10, 2022: When should I get a response for my problem ?

Bought a Brand NEW Ford Edge 2015.. Noticed on the test drive there was a lot of moisture on the front windshield and inside the vehicle.. Dealer said more than likely a window left open not to worry.. They asked for a few days to get the 3M done and what not.. Wife picked it up on the Friday.. Carpets soaked, dealer said they had the vehicle detailed and to drive around with windows down and it will dry out.

Saturday.. Rest of vehicle dry except for Drivers side.. Threw some towels in hoping to sop it up.. Sunday.. Still soaked (now even worse).. Wife takes it in Monday Morning "Sorry can't look at it til tomorrow but leave it with us".. Call Tuesday morning.. "Sorry no one can look today.. maybe Thursday due to Canada day tomorrow"... Meanwhile vehicle is SOAKED.. I had enough and started ranting online.. Ford Canada Service reached out saying they would try to help.. Called our Sales rep, he'll see what he can do too.. Fast Forward Thursday.. No one can STILL look at the vehicle.. the only inside guy is busy on a "big job".. Maybe tomorrow.. Hello.. Its +30c out.. vehicle soaked.. no one's doing crap.. Drive down to Dealership and raise hell.. All the sudden it becomes a "We'll look tonight we promise"..

End Result - "Yes there's a leak" No (#&@ Sherlock.. Ford's aware, and we're working on a fix.

It's been a month.. Been told as of yesterday, it could be another 3-4 weeks.. Ford Canada plant screwed up the 'settings' and no one clued in as vehicles came off the line.. Good job on Quality Control Ford!!! Spoken with Ford Canada "Customer Service Manager" Refuse to make my payments or reimburse because they "Gave you a rental out of good will gesture"..

Frustrated beyond belief as we have a special needs daughter, and are supposed to go on holiday shortly.

Really upset me. I finally get to buy a brand new car and get what I want. I have only had it for 1 1/2 months. That is really heart breaking, it has been a week and a half and there still waiting on new carpet and parts. You buy a 50,000 dollar car you expect it to last until you get it paid off. I see where they have stopped making the 2015 Ford Edge because of the leak. I don't have a lot of money and share my car payment with my boyfriend, so know I'm scared I'm going to have nothing but problems.

I had my 2015 Edge for 5 days when I went out to move the car and realized the driver's side floorboard was FULL of water. I dropped the car back to the dealership that night. The dealer is trying to rectify the problem and told me Ford had issued a service bulletin(?) about a bad body seal that allows water into the cabin. They have pulled the seat and carpet up to repair the seal, but are not replacing the carpet. As someone who has dealt with flooding I am aware of the potential damage, mold, etc caused by water issues and am unsure how to proceed. I wanted to see if other 2015 Edge owners have had this issue and how they handled it. I'm not sure I want this car back!

Update from May 27, 2015: When Ford was called to see how they were handling this problem, their rep said that if the dealership was offering to replace the car for 'just the taxes title, and tags' that they were going above and beyond and we should take it. I think that THIS PROBLEM WAS NOT MY DOING and Ford should provide me with what I paid for- a new car without water damage.

The dealership has ordered a new Edge-exactly the same as ours but with the proper seals. They have offered to 'replace' our car with this one, but we will have to pay taxes, titles and tags AGAIN- adding one or two thousand dollars to the price tag. Hey Ford- how about not making ME pay for YOUR screw-up??

We should be able to pick it up today, but I'm leaving it there hoping for a resolution. I was hoping (expecting) Ford to make this right. Their solution is to instruct the dealerships to dry the carpet, seal the leak and give it back.