My defrost system on my 2014 Ford Edge does not work properly. I have researched it and it is a common issue with this model. All my windows from front to back fog/ice up to the point of needing to be scrapped from the inside. My passengers scrap just so I can have a peephole to see out. I have talked to dealers and they offer suggestions, none that have helped and the fix is expensive. My passengers are usually my 92 year old mom and my young grandkids that spend their time scrapping. No matter what I do with the Ford system nothing works. I have tried things found online about this safety issue but to no avail. I open the back windows and it helps a little bit but freezes people out. I hope I and all the other 2014 Edge owners can get some help with this issue. I have reached out to Ford and they refuse to offer help with this safety concern. I hope this helps. I do have pictures and video of this issue. I uploaded some photos. I do have photos of my dashboard showing temperatures and settings and nothing helping. I also have video. I wish I had documented this from the 1st winter I had the car. It is winter now and I know I will continue to document. I just want myself and my passengers to be safe and being on a fixed income I cannot afford to pay for a Ford issue. I want to be able to see my granddaughters but I don't feel it's safe in the winter to have them in my car. I hope you can help me and the other 2014 Ford Edge owners out there.

- Maple Grove, MN, USA

Car was in garage with garage door open. Outside temperature was 29 degrees and garage temperature was 54 degrees. Passenger door was closed normally and rear window shattered.

- Spirit Lake, IA, USA

Saturday morning was cool and car in garage. Pulled car out of garage and noticed a "line" slowly coming up from the seal at the drivers side windshield. Sat in driveway and watched this "line" go from bottom of the windshield up and to the passenger side. Nothing hit my car and this "line" came up from beneath the rubber seal on the windshield. Called the salesman the followiing Monday and was told not covered under the bumper to bumper warranty. My Edge is only 2 months old!!! salesman said he would call me back - never did. I have always bought Ford vehicles brand new. My last brand new vehicle, 03 Explorer had a small rock hit it when it was 2 weeks old, shattered the windshield. No more Ford for me!

- Bartlett, TN, USA

When outdoor temperature drops below freezing as you drive the vehicle the interior windows and windshield will fog up to the point of not being able to see out of them. Defrost mode does not completely clear windshield. Only gives about a quarter of the windshield at bottom to half clearance at best. This has happened four times now and I had no problems until after my dealer did a recall for heater unit efficiency. I have had it to them three times in the last three weeks and they continue to tell me that everything is functioning properly. Their suggestions have been review my manual on proper heater functions, roll down the windows, do not park the car in my garage, carry a towel with me in the car to wipe off windshield and turn on the air conditioning. This is a major safety concern as my view is extremely obstructed and I would appreciate some assistance as Ford is telling me that it is a minor problem. I don't see it as minor but major as clear visibility is a necessity when driving.

- New Castle, PA, USA