This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The drivers side door indicator continually says door is ajar when the car is in motion and parked even though the door is in fact shut. I have to slam the door several times to get the vehicle to recognize the door is in fact closed. Too many complaints on this issue to not have a recall.
My 2013 Ford Edge has an issue with the drivers side door closing. The door ajar light stays on even when the door is closed. When the car is off the interior light will stay on because of this issue, it takes slamming the door many times to trigger the lights to go off. Now it is at the point we are afraid it won't go off at all or we will damage the door, so we are entering the car through the passenger side in order not to set the issue off again. While driving the door ajar light stays on and I cannot lock my car doors. I heard via the web this is a common problem with the Ford Edge and other Ford models. My vehicle is only two years old and I have brought it back to the dealer to get fixed. They are replacing the door assembly and it is costing me about $400 but we cannot continue driving it in this condition. I believe this is a horrible design and there should be a recall and a better fix for this issue. At the rate this is happening I will need to have the door assembly replaced in another two years. I find this unacceptable!
The driver door ajar sensor stays on when the door is closed causing the interior lights to stay on and I am not able to lock the doors while in the vehicle. The false door ajar sensor prevents me from recognizing when there is a real ajar door situation. Also, the dome lights stay on at night causing a night driving hazard.
Door ajar sensor faulty. The panel shows that a door is ajar which is not. This causes the domelight to turn on for quite a long time. When it happens at night visibility is poor and dangerous. I have already replaced two sensor on one door (drivers side) now going on third (front passenger side) it becomes very dangerous since visibilty at is bad. This complaint is becoming pretty comun. A community of Ford customers that really neede help. Just hope it does not become a tragedy.
- Bayamon, PR, USA
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Driver door alarm beeps when door is closed. Interior lights stay on. This occurred earlier this year and Ford 'cleaned off' the sensor. Started to happen again several weeks ago. Ford is replacing the sensor, but we have to pay for this because the issue has not qualified for a recall. Please submit a complaint if this is happening to your 2013 Ford Edge.
Door switch, drivers door is shut and the door ajar light is on and will not lock the doors when in motion and keeps the dome light on. I have made a complaint with Ford case number cas8223825. They done see to care. Why should I pay for something that should be a recall as it is a safty issue
Falutly drivers side door latch sensor. My door ajar light comes on and the interior lights won't go off. When driving the console screen beeps every minute to tell me my door is ajar.
Door ajar warning and door chiming. If door does not close properly lights stay on draining battery leaving owner stranded with dead battery. While driving door chiming constantly going off distracting owner while driving. Problem happens while driving and while parked
Passenger door says ajar after shutting door. Can open and shut over and over and sometimes it will go off, other times will not. Causes lights to stay on when vehicle is running and not running. Safety concern: The doors will not lock, leaving the back doors unlocked with small children able to open the door while car is in motion.
Driver side front door sensor has malfunctioned. It indicates the door is open even when it is closed. Alarms sound and the doors do not lock when the car is in motion. Car was taken to Ford to repair and I was told they would only clean the contacts which is only a temporary solution and each time they charge a fee.
The driver side rear "door ajar" warning light goes on even though the door is closed and locked. It keeps the interior lights on even when I start driving, which is very distracting during evening hours. The lights stay on for more than 5 minutes after parking the car.
My driver side door ajar error message stays on when the key is on and when driving. This is a safety issue as I cannot reset it and a warning beep continues as the error cannot be cleared. Started a month ago and would randomly appear now it stays on. Also when I lock my car now with the remote it beeps twice not once. I feel there could be an issue with security now too.
The door sensor on the driver's door is faulty and will report the door as ajar when it is positively not ajar. This prevents the car from being able to be locked and causes the interior lights to come on. This has been reported by numerous persons and Ford will not address it.
When doors are closed sensor is still showing open doors, doors will not lock and cabin lights remain on, making it impossible for driver to recognize an actual open door which then places passengers in danger when door does remain open. Sensor doesn't recognize doors to be closed so it prompts for car to be placed into park when in drive so door can be closed. Today while driving my daughter who was sitting in the back seat had the door fling open while the car was in motion. The door sensor has been showing that the door is open so when the door was actually open I was not able to tell and put her in danger.
Door ajar light is on and door is closed.also interior lights stay on and this is very dangerous driving at night.Ford will not fix it, no recalls.people had the sensor replaced on door and light came on again.wasted time and money.
I am the owner of a 2013 Ford Edge limited and know numerous other Ford Edge owners with this same issue. The driver's door ajar sensor fails and shows the warning light that the door is ajar when shut. Now doors won't lock while driving, interior lights momentarily stay on and the alarm beeps ( warning that the door ajar is keeping it from setting properly. The interior dome light stays on and so does my rear cabin light. Both lights stay on as I'm driving. It is a safety issue! when I looked online, I found that it is a wide spread problem.
I was driving the vehicle in a parking structure and lost all power. I tried to restart it, no luck. Vehicle turned back on after 2nd attempt to restart and seemed fine. I had the vehicle towed to downtown Ford in sacramento, ca who said the issue "might have been the wiring panel" and claimed to fix it. Second incident: August 2015 (mileage: 35,755) vehicle was again in a parking structure and lost all power. Vehicle was brought to folsom lake Ford in folsom, ca where they said they couldn't find anything wrong after they kept the vehicle for almost 2 weeks. I was told "maybe radio interference" caused the problem or maybe it was because I was in a cement parking structure. I park in this same parking structure Monday - Friday and this issue doesn't happen everyday so the location is not a factor. The vehicle looses all power randomly so I fear that when I am on a freeway or traveling on a curvy road and experience this catastrophic failure, it could cause a fatal crash. A case number cas7689216 was opened because we told Ford that I refuse to drive the vehicle. Ford's csm contacted both me and my husband and requested that we continue to drive the unsafe vehicle and have Ford install a monitoring device so that they can determine the cause the next time this happens. I expressed that this is not a risk I am willing to take because our lives matter. Second option is to turn over the vehicle to a Ford dealership and pay for their technicians to performed "a long test drive" which would incur possibly thousands of dollars in service hours and fuel. Not sure why the consumer would have to pay to fix a lemon vehicle. Third option given by the csm was to have BBB buy back the vehicle which doesn't appear to be an actual option available through BBB. Ford's csm told me "if we cannot recreate the problem, then there is no problem."
A D V E R T I S E M E N T S
- Hampton, VA, USA